Hello experts!
Our company uses Ingersoll Rand HandPunch 4000A as our Punch Clocks. They have a built-in Ethernet Card to communicate with "eTime" the Punch tracking software.
One of our new contracts has two facilities, but one office. I have two Netgear FVS114 VPN routers at each site, wth a stable gateway to gateway VPN connected between them.
In the office, I can ping the remote Handpunch, with 20-25ms response. When the HandPunch is disconnected, the ping fails, as expected.
When I use the HandPunch utility, however, it cannot communicate with the remote HandPunch, giving an error 1012, "Invalid Socket in Reader"
I've tried with the XP pro filrewall disabled with the same results.
There is a second Handpunch that is local to the computer, on its subnet. This one operates perfetly, and is set up exactly the same (different subnet address, of course).
I've attached the packets (from wireshark) for the following communications:
1) this is a successful communication to update the Local HandPunch's date/time.
2) this is a successful Ping to the Remote HandPunch
3) this is an unsuccessful communication to the Remote HandPunch to update date/time.
Computer IP: 192.168.9.100
Local HandPunch IP: 192.168.9.99
Remote HandPunch IP: 192.168.10.99
Subnet Mask of both networks: 255.255.255.000
I'm quite novice at this stuff, so the packets don't give me any information. Hopefully one of you experts can read it like your mother-tongue!
Let me know if there's any other information that would help, and please don't forget to suggest the "obvious" stuff, that I could definately have overlooked.
Thank you in advance!
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