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06.06.2008 at 07:12PM PDT, ID: 23465520
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4.4

VPN will no longer connect

Asked by Jim_Jenal in IPSec Security Protocol, Virtual Private Networking (VPN), Networking Hardware Firewalls

Tags: , , ,

Two offices have been using the FVS336G firewall/vpn for IPSEC VPN connections without problems.  Recently, one office was no longer able to connect via the VPN.  (The other office has other VPN connections that are working normally.)  Here is part of the VPN log:

2008-06-06 18:56:25: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:56:35: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. 3771518e95b1db18:9d2a1c98dc760ad2
2008-06-06 18:56:35: INFO:  accept a request to establish IKE-SA: 64.81.39.172
2008-06-06 18:56:35: INFO:  Configuration found for 64.81.39.172.
2008-06-06 18:56:35: INFO:  Initiating new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 18:56:35: INFO:  Beginning Identity Protection mode.
2008-06-06 18:56:36: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 18:56:36: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 18:56:36: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 18:56:36: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 18:56:36: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 18:56:36: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 18:56:36: INFO:  NAT not detected
2008-06-06 18:56:56: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:57:06: ERROR:  Invalid SA protocol type: 0
2008-06-06 18:57:06: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1.
2008-06-06 18:57:06: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:57:16: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:57:25: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:57:36: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. 75968224a8181bd9:f329cd2dcda02f15
2008-06-06 18:57:37: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 18:57:37: INFO:  Configuration found for 64.81.39.172.
2008-06-06 18:57:37: INFO:  Initiating new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 18:57:37: INFO:  Beginning Identity Protection mode.
2008-06-06 18:57:37: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 18:57:37: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 18:57:37: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 18:57:38: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 18:57:38: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 18:57:38: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 18:57:38: INFO:  NAT not detected
2008-06-06 18:57:48: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:57:58: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:58:08: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:58:08: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 18:58:18: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:58:28: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:58:38: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. efb5e93487dd399e:dcb718efc32d70c9
2008-06-06 18:59:16: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 18:59:16: INFO:  Configuration found for 64.81.39.172.
2008-06-06 18:59:16: INFO:  Initiating new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 18:59:16: INFO:  Beginning Identity Protection mode.
2008-06-06 18:59:16: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 18:59:16: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 18:59:16: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 18:59:16: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 18:59:16: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 18:59:16: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 18:59:16: INFO:  NAT not detected
2008-06-06 18:59:26: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:59:36: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:59:46: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 18:59:47: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 18:59:56: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:00:06: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:00:16: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. 5f3afa34a94c8c2c:44e2a3195f5eec5a
2008-06-06 19:00:43: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 19:00:43: INFO:  Configuration found for 64.81.39.172.
2008-06-06 19:00:43: INFO:  Initiating new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 19:00:43: INFO:  Beginning Identity Protection mode.
2008-06-06 19:00:43: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 19:00:43: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:00:43: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 19:00:44: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:00:44: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 19:00:44: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 19:00:44: INFO:  NAT not detected
2008-06-06 19:00:54: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:01:04: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:01:13: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:01:14: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 19:01:23: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:01:26: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 19:01:26: INFO:  Configuration found for 64.81.39.172.
2008-06-06 19:01:34: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:01:44: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. a3916c3c39c9a294:facad45b5294ecbe
2008-06-06 19:01:57: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 19:02:29: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 19:02:29: INFO:  Configuration found for 64.81.39.172.
2008-06-06 19:02:29: INFO:  Initiating new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 19:02:29: INFO:  Beginning Identity Protection mode.
2008-06-06 19:02:29: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 19:02:29: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:02:29: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 19:02:30: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:02:30: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 19:02:30: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 19:02:30: INFO:  NAT not detected
2008-06-06 19:02:40: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:02:50: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:02:59: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:03:00: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 19:03:10: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:03:20: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:03:30: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. 18d5d18ca4dd4579:1c76a0a74e37d55a
2008-06-06 19:03:44: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 19:03:44: INFO:  Configuration found for 64.81.39.172.
2008-06-06 19:03:44: INFO:  Initiating new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 19:03:44: INFO:  Beginning Identity Protection mode.
2008-06-06 19:03:44: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 19:03:44: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:03:44: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 19:03:45: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:03:45: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 19:03:45: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 19:03:45: INFO:  NAT not detected
2008-06-06 19:03:55: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:04:05: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:04:15: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:04:15: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 19:04:21: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 19:04:21: INFO:  Configuration found for 64.81.39.172.
2008-06-06 19:04:24: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:04:35: NOTIFY:  The packet is retransmitted by 64.81.39.172[500].
2008-06-06 19:04:45: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. 280c4574813dee85:efae73afb9f692ac
2008-06-06 19:04:52: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 19:05:17: INFO:  Configuration found for 64.81.39.172[500].
2008-06-06 19:05:17: INFO:  Received request for new phase 1 negotiation: 63.194.4.141[500]<=>64.81.39.172[500]
2008-06-06 19:05:17: INFO:  Beginning Identity Protection mode.
2008-06-06 19:05:17: INFO:  Received Vendor ID: RFC XXXX
2008-06-06 19:05:17: INFO:  For 64.81.39.172[500], Selected NAT-T version: RFC XXXX
2008-06-06 19:05:18: INFO:  Received Vendor ID: KAME/racoon
2008-06-06 19:05:18: INFO:  NAT-D payload matches for 63.194.4.141[500]
2008-06-06 19:05:18: INFO:  NAT-D payload matches for 64.81.39.172[500]
2008-06-06 19:05:18: INFO:  NAT not detected
2008-06-06 19:05:18: INFO:  Received Malformed packet of payload length 27991 and total length 40.
2008-06-06 19:05:28: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:29: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:38: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:39: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:46: INFO:  Using IPsec SA configuration: 192.168.3.1/24<->192.168.1.1/24
2008-06-06 19:05:46: INFO:  Configuration found for 64.81.39.172.
2008-06-06 19:05:48: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:49: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:58: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:05:58: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:06:08: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:06:08: INFO:  Received Malformed packet of payload length 5539 and total length 40.
2008-06-06 19:06:17: ERROR:  Phase 2 negotiation failed due to time up waiting for phase1. ESP 64.81.39.172->63.194.4.141
2008-06-06 19:06:18: ERROR:  Phase 1 negotiation failed due to time up for 64.81.39.172[500]. 32ddc16e71046e7b:1b34fc7d7b15d31a


Other than replacing the second VPN box, does anyone have a clue as to what is wrong here?

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[+][-]06.06.2008 at 09:40PM PDT, ID: 21734238

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[+][-]06.08.2008 at 12:29PM PDT, ID: 21739285

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[+][-]06.09.2008 at 10:24AM PDT, ID: 21744854

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[+][-]06.09.2008 at 10:43AM PDT, ID: 21745009

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[+][-]06.09.2008 at 10:59AM PDT, ID: 21745128

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[+][-]06.09.2008 at 12:42PM PDT, ID: 21745990

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[+][-]06.09.2008 at 09:48PM PDT, ID: 21748555

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[+][-]06.09.2008 at 11:37PM PDT, ID: 21748901

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[+][-]06.09.2008 at 11:48PM PDT, ID: 21748935

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[+][-]06.11.2008 at 09:17AM PDT, ID: 21761612

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[+][-]06.11.2008 at 11:03PM PDT, ID: 21766480

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[+][-]06.13.2008 at 04:11PM PDT, ID: 21783353

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About this solution

Zones: IPSec Security Protocol, Virtual Private Networking (VPN), Networking Hardware Firewalls
Tags: Netgear, Prosafe dual WAN Gigabit Firewall with SSL & IPSEC VPN, FVS336G, VPN will no longer connect
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Solution Provided By: Jim_Jenal
Participating Experts: 4
Solution Grade: A
 
 
 
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20081112-EE-VQP-44 / EE_QW_2_20070628