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06.30.2008 at 01:12PM PDT, ID: 23528198
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8.3

Event ID 770 - HP Foundation Agents

Asked by kmkrause2 in Computer Servers

I know this was covered before, but the solution of upgrading to PSP 7.5 didn't resolve my problem.

I have a Proliant DL380 running Windows Server 2003. Each time the server starts or the Foundation Agents service is restarted, the System event log records event 770, "The Host Remote Alerter detected an error while attempting to retrieve data from key = CompaqHost\OsPerf\Component\Processor in the registry.  The data contains the error code."

The data in the error code is always 000000ea and sometimes the error itsel includes \CompaqHost\OSPerv\Component\Logical Disk.

I've run the PSP 8.0 upgrade and still the problem persists. I've verified all the files in Windows\System32\CPQMgmt\CqMgHost and all show version 8.0. I also confirmed the registry entries for the agent services (HKLM\System\CurrentControlSet\Services) all point to the correct file and path.

The problem initially started after removing iSCSI from th Active agents list to resolve another issue. On the restart of the HP Agents, I received a single instance of event ID 1795 stating that te SNMP module is older than the other modules. After that, I began receiving the event ID 770 messages on a regular basis. Yes, I've tried placing iSCSI back to Active but that didn't resolve the issue and I've verified that the SNMP.exe file is the Windows version 5.2.3790.3959 (srv03_sp2_rtm.070216-1710).

I've run ProcessMonitor against the cqmghost.exe process and found that it will often query a registry key and return with Name Not Found messages. It then creates the key and adds the current value. This happens each time the data is collected (changed the rate from 2 minute to 3 minutes) every 3 minutes, but the event log message is only generated 3 minutes after the Foundation Agents service initially starts.

Has any other resolution to this problem been found?? I know there were others that hadn't had their problem resolved with the PSP 7.5 upgrade.

Thanks,
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[+][-]07.01.2008 at 04:41AM PDT, ID: 21906575

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[+][-]07.01.2008 at 05:57AM PDT, ID: 21907273

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[+][-]07.03.2008 at 06:47AM PDT, ID: 21925349

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About this solution

Zone: Computer Servers
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Solution Provided By: sandybridge
Participating Experts: 1
Solution Grade: A
 
 
[+][-]07.03.2008 at 08:17AM PDT, ID: 21926281

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[+][-]07.07.2008 at 02:13PM PDT, ID: 21948718

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[+][-]07.08.2008 at 02:20AM PDT, ID: 21952118

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[+][-]07.08.2008 at 07:14AM PDT, ID: 21954024

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[+][-]07.08.2008 at 12:17PM PDT, ID: 21957110

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[+][-]07.09.2008 at 02:10PM PDT, ID: 21968414

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[+][-]07.10.2008 at 02:54AM PDT, ID: 21971735

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[+][-]07.15.2008 at 09:51AM PDT, ID: 22008640

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[+][-]07.29.2008 at 07:14AM PDT, ID: 22111630

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[+][-]07.29.2008 at 07:14AM PDT, ID: 22111637

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