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Thanks for the links - I will check them out and let you know
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Thanks for the links - I will check them out and let you know

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Sorry TechSoEasy, I've had no time to check out your links yet. I'll let you know as soon as I do (hopefully within the next couple weeks).<br />
<br />
Thanks for your understanding
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Sorry TechSoEasy, I've had no time to check out your links yet. I'll let you know as soon as I do (hopefully within the next couple weeks).

Thanks for your understanding

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 I have an SBS 2003 server. I've have briefly looked at &quot;<a href="http://companyweb/" rel="ugc">http://companyweb/</a>&quot;&nbsp;and seen the &quot;Helpdesk&quot; topic which might be of interest to me.<br />
<br />
... we are a small company, looking for a call logging system for support / helpdesk related matters. Is the Helpdesk option of companyweb for us? If so, how is it customised and where can I find out more about it? Are there templates which I can use to setup the Helpdesk. Some of the criteria we are looking for:<br />
<br />
- auto emails generated if emails sent to a specific alias (i.e. support@company.com)<br />
- link to our Exchange customer contacts db<br />
- auto issues a unique ticket per call / case<br />
- email from within the system with status updates<br />
- different views to see issues based on priority, date etc.<br />
- journal features<br />
- reporting<br />
<br />
Am I asking for too much? I would appreciate any comments / links. Thanks.
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 I have an SBS 2003 server. I've have briefly looked at "http://companyweb/" and seen the "Helpdesk" topic which might be of interest to me.

... we are a small company, looking for a call logging system for support / helpdesk related matters. Is the Helpdesk option of companyweb for us? If so, how is it customised and where can I find out more about it? Are there templates which I can use to setup the Helpdesk. Some of the criteria we are looking for:

- auto emails generated if emails sent to a specific alias (i.e. support@company.com)
- link to our Exchange customer contacts db
- auto issues a unique ticket per call / case
- email from within the system with status updates
- different views to see issues based on priority, date etc.
- journal features
- reporting

Am I asking for too much? I would appreciate any comments / links. Thanks.

Helpdesk feature of http://companyweb - SharePoint services

Microsoft Sharepoint is a software platform and family of software products used for collaboration and web publishing combined. These capabilities include developing web sites, portals, intranets, content management systems, search engines, wikis, blogs, and other tools for business intelligence and collaboration. SharePoint has a Microsoft Office-like interface, and it is closely integrated with the Office suite.