Question

IVR and after hours

Asked by: SWHosting

Im really struggling with setting up a after hours function in asterisk.

its an appliance AA50, so Ive been using the gui, but changing things manually.

I have 3 menus
Welcome (Main Menu)
FMBH (Business Hours)
FMAH (After Hours)

What is the code for Welcome to make it go to FMAH (after hours outside of 9 - 5.)

comment=Welcome
alias_exten=7000
exten=s,1,Wait(1)
exten=s,7,Answer
exten=s,8,Wait(1)
exten=s,9,Background(stage1)
exten=s,10,WaitExten(10)
include=default
exten=1,1,Goto(voicemenu-custom-2|s|1)
exten=2,1,Goto(voicemenu-custom-3|s|1)

                                  
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Asked On
2008-08-11 at 01:16:29ID23637156
Topics

Asterisk Open Source Telephony

,

IP Telephony

,

Voice Over IP

Participating Experts
1
Points
500
Comments
14

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Answers

 

by: e-tsikPosted on 2008-08-19 at 00:46:59ID: 22257817

Hi :-)

I can't really tell what the wellcome menu is for, but here is the switch between daytime and other.
You usually implement it without having the user type something, so the switch happens really when the call is answered.

[ivr-switch]
exten => s,1,GotoIfTime(09:00-17:00|mon-fri?FMBH|s|1)
exten => s,1,Goto(BMBH|s|1)

 

by: e-tsikPosted on 2008-08-19 at 00:47:56ID: 22257824

sorry - correction

[ivr-switch]
exten => s,1,GotoIfTime(09:00-17:00|mon-fri?FMBH|s|1)
exten => s,2,Goto(FMAH|s|1)

                                              
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by: SWHostingPosted on 2008-08-19 at 00:56:14ID: 22257850

welcome is the first menu people get (press 1 for sales 2 for support etc.

 

by: e-tsikPosted on 2008-08-19 at 01:04:27ID: 22257884

If I understand correctly, then you would like to skip to FMAH instead of playing the background welcome message (or possibly after).
In the case, just use the "exten=>1" I used anywhere that fits your scenario (immediately after Answer or after playing the welcome message). Just have it jump to FMAH instead of FMBH.

The options in the menu should jump to locations in FMBH.

Usually you don't do it this way, but have the call land on a neutral context, make the switch there and then present the caller with a totally different IVR. Alternatively you can have the incoming context set a variable that contains the sound file to be played and then use one welcome context with the same options.

exten => s,<anywhere>,GotoIfTime(09:00-17:00|mon-fri?FMAH|s|1)
                                              
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by: SWHostingPosted on 2008-08-19 at 01:35:58ID: 22258006

If someone calls between the hours of 9am-5pm
go to FMBH

If call outside of hours go to FMAH.

 

by: SWHostingPosted on 2008-08-19 at 01:39:54ID: 22258030

Is this what you meant ABOVE?

 

by: e-tsikPosted on 2008-08-19 at 02:17:18ID: 22258200

Yes, but WHEN?
You said you wanted it in the welcome context, in that case I have to know WHEN to include this GotoIf .

Could you explain what the caller should hear/do when calling the office in and our of work hours, with references to the respective context?

 

by: SWHostingPosted on 2008-08-19 at 02:26:36ID: 22258237

As soon as someone calls it should check if its between business hours.

The welcome context is the main entry point which says press 1 for sales and 2 for support.

If its inside business hours and I press 1 it will go to FMBH

If its outside business hours and I press 1 it will go to FMAH.

 

by: SWHostingPosted on 2008-08-19 at 02:29:09ID: 22258248

let me add to that.

(welcome context)
As soon as someone calls it should check if its between business hours.

The welcome context is the main entry point which says press 1 for sales and 2 for support.

If its inside business hours and I press 1 it will go to FMBH

exten=1,1,Goto(voicemenu-custom-2|s|1)



If its outside business hours and I press 1 it will go to FMAH.
<pre class="prettyprint">exten=2,1,Goto(voicemenu-custom-3|s|1)</pre>

 

by: e-tsikPosted on 2008-08-19 at 23:16:13ID: 22266627

Sorry- I thought I submitted that yesterday

Though I can't see any references to FMAH and FMBH in your example, here is the code I think you are looking for. You might want to change the targets of the Goto commands to suit your requirements

exten => 1,1,GotoIfTime(09:00-17:00|mon-fri?FMBH|s|1)
exten => 1,2,Goto(09:00-17:00|mon-fri?FMAH|s|1)
                                              
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by: e-tsikPosted on 2008-08-20 at 04:50:50ID: 22268367

Oh, I have just realized that "voicemenu-custom-2|s|1" is FMBH and voicemenu-custom-3|s|1 is FMAH
in that case:

exten => 1,1,GotoIfTime(09:00-17:00|mon-fri?voicemenu-custom-2|s|1)
exten => 1,2,Goto(09:00-17:00|mon-fri?voicemenu-custom-3|s|1)

                                              
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by: e-tsikPosted on 2008-08-24 at 06:03:06ID: 22300357

Any progress/feedback?

 

by: SWHostingPosted on 2008-09-28 at 22:20:39ID: 22594059

still trying to work this out.

 

by: e-tsikPosted on 2008-09-28 at 23:51:30ID: 22594297

Anything I can help with?

20120131-EE-VQP-002

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