Question

Asterisk Dialer Setup - Possible to use existing phone sys for outbound calls?

Asked by: Sootah

My management wants me to setup an autodial system for our reps, which they'd like to use Asterisk for. I've never dealt with Asterisk at all, so I need some pointers.

The first question, is whether or not we can use the existing phone system for  the outbound calls. We have an NEC system with a bunch of display phones, etc and about 150 extensions avail at this time. The phone sys is tied into a PRI and a couple of T1's. Can I set up the Asterisk server to make its outbound calls through this system? We don't have a VOIP provider, or the bandwidth avail to go VOIP (Only a 6Mbps connection, and it's heavily used by the computers in the office)

Basically, I need to know what my options are as far as how to set up the system, get phones tied to it, and get it access to some outbound lines.

Thanks in advance for your help!

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Asked On
2009-07-27 at 09:07:53ID24603406
Tags

Asterisk

,

POTS

,

VOIP

,

PBX

,

Auto Dialer

Topics

Asterisk Open Source Telephony

,

Legacy PBX

,

IP PBX Systems

Participating Experts
1
Points
500
Comments
3

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Answers

 

by: SootahPosted on 2009-07-27 at 09:16:50ID: 24953125

Here are the threads I've started on the Digium Asterisk forum as well: http://forums.digium.com/viewtopic.php?t=70231
http://forums.digium.com/viewtopic.php?t=70014

Thanks again,

-Sootah

 

by: xuserx2000Posted on 2009-07-27 at 09:38:46ID: 24953339

There are several ways to get asterisk to initiate calls for you... there are also pre made solutions out there that you can purchase for Asterisk.

To implement your own solution.....

The first an simplest method is the call file "auto-dial out".  You can create a call file and move it into asterisk spool directory.... then asterisk will initiate the call and connect it to whatever context/extension you specify... this could be for example, an agent Queue, a regular extension with IVR, or a meetme conf room.
http://www.voip-info.org/tiki-index.php?page=Asterisk+auto-dial+out

Another easy solution, involves using the AMI "Asterisk Manager interface"... to send the contents of what is essentially a call file, directly to asterisk on the manager port...which could also be used to invoke application directly on Asterisk or asterisk channels.
http://www.voip-info.org/wiki/view/Asterisk+manager+API

Both solutions would involve you creating a front end application/service that will manage numbers to dial, and possibly monitor agent/campaign status...


We created our own custom CRM application using the AMI, mysql, and vb.net

 

by: SootahPosted on 2009-09-23 at 19:03:16ID: 31608307

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20120131-EE-VQP-002

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