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10.18.2007 at 11:48PM PDT, ID: 22903822
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7.5

Cisco CME Unable to perform full consultation transfer on Cisco 7912

Asked by matt_love in IP PBX Systems, Voice Over IP

Tags: , ,

Hello,
Im having problems getting some cisco IP phones to perform a consultative trasnfer , specifically 7912's the multi button phones seem to work fine, just not the 7912. When i call in fro the PSTN and take the call on a 7912 and then transfer to another internal extension it always does a blind transfer rather than a consult with the internal extension first.

Im running Cisco CME 4.1
an extract from my running config is below
<SNIP>
!
!
telephony-service
 load 7910 P00403020214
 load 7960-7940 P00308000400
 load 7971 SCCP70.8-2-2SR1S
 load 7970 SCCP70.8-2-2SR1S
 max-ephones 36
 max-dn 120
 ip source-address 10.0.0.1 port 2000
 max-redirect 10
 auto assign 1 to 3
 timeouts interdigit 5
 system message Network Systems OK
 network-locale GB
 time-format 24
 date-format dd-mm-yy
 voicemail 7000
 max-conferences 8 gain -6
 moh music-on-hold.au
 web admin system name xxxxxxx password xxxxxx
 transfer-system full-consult
 transfer-pattern ....
 night-service day Sun 09:00 18:00
 night-service day Sat 09:00 18:00
 xmltest
 create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-template  1
 softkeys idle  Newcall Redial Pickup Dnd Cfwdall Gpickup Login
!
!
ephone-dn  1  dual-line
 number 1011
 label Matt
 description Matt Love
 name Matt Love
 call-forward busy 7000
 call-forward noan 7000 timeout 20
 huntstop channel
!
!
!
!
ephone-dn  6  dual-line
 number 1013
 label Jacqui
 description Jacqui1013
 name Jacqui
 call-forward busy 7000
 call-forward noan 7000 timeout 10
 huntstop channel
!
!
!
ephone  6
 mac-address 0015.FA48.9BD6
 ephone-template 1
 username "xxxxxxx" password xxxxxx
 paging-dn 20
 type 7912
 button  1o6,81,82,83,84,85
!
!
!
ephone  15
 mac-address 0015.FAB8.F401
 ephone-template 1
 username "xxxxx" password xxxx
 paging-dn 20
 type 7970
 button  1:1 2m2 3m8 4m7
 button  5m21 6m10 7m6 8o81,82,83,84,85
!
!
!
!
ephone  24
 mac-address 000F.9069.DCBD
 ephone-template 1
 paging-dn 20
 type 7960
 button  1:23 2o81,82,83,84,85 3:86 4m7
 button  5m1
!
!
</SNIP>
Any help will be appreciated.Start Free Trial
[+][-]10.24.2007 at 11:38AM PDT, ID: 20141688

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[+][-]10.24.2007 at 11:39AM PDT, ID: 20141699

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[+][-]10.24.2007 at 11:41AM PDT, ID: 20141726

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About this solution

Zones: IP PBX Systems, Voice Over IP
Tags: cisco, cme, transfer
Sign Up Now!
Solution Provided By: The_R0CK
Participating Experts: 1
Solution Grade: B
 
 
[+][-]10.29.2007 at 03:49AM PDT, ID: 20168433

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[+][-]10.29.2007 at 04:15AM PDT, ID: 20168521

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