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07.08.2008 at 05:21AM PDT, ID: 23546314
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7.7

Problem with accepting a SIP trunk on IP 500

Asked by fzr600dave in IP PBX Systems, Voice Over IP, IP Telephony

Tags: , , ,

we have just setup a sip trunk with a friendly provider but despite the IPO receiving the SIP INVITE it doesn't accept the call, the logs suggest URI mapping but I cannot see whats missing.

There are many forums reporting similar issues none of which appear to be my scenario.
I enclose the sip debug info and my inbound routing screens

Licence is valid;
SipDebugInfo: License, Valid 1, Available 2, Consumed 0

my avaya is rejecting the call
    308529mS SipDebugInfo: Present Call, no match (442033551110) from URI in To header.
    308529mS SipDebugInfo: Present Call, no match from URI in Request Line
    308529mS SipDebugInfo:  Sending code 404 to method INVITE

I have a static nat supplied throug a juniper netscreen firewall which is currently forwarding all ports to/from the ip office (on 192.168.40.50 to its public ip address)

Call is being directed to my sip user account (if registered) then my IP from an Asterisk PBX as a TRUNK.

asterisk config is;
[barwell_spain]
type=xxx
username=usnerma
secret=password
context=user
qualify=yes
defaultip=213.139.23.182
host=dynamic

Basically

a) Why is my ip office rejecting the call ?
b) why wont my IPO register on the sip server? (have tried register - i do not require STUN) but have set the IP to start STUN anyway, quite often the details change once I have set them.

At this stage i'm only concerned with inbound calls NOT outbound.

Running 4.1(12)
Start Free Trial 
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308512mS SIP Rx: UDP 85.13.242.9:5060 -> 192.168.40.50:5060
 
                     INVITE sip:442033551110@213.139.23.182 SIP/2.0
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                     To: <sip:442033551110@213.139.23.182>
                     Contact: <sip:08458620019@85.13.242.9>
                     Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                     CSeq: 102 INVITE
                     User-Agent: Asterisk PBX
                     Max-Forwards: 70
                     Date: Tue, 08 Jul 2008 13:12:41 GMT
                     Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
                     Supported: replaces
                     Content-Type: application/sdp
                     Content-Length: 284
                     
                     v=0
                     o=root 53935 53935 IN IP4 85.13.242.9
                     s=session
                     c=IN IP4 85.13.242.9
                     t=0 0
                     m=audio 9612 RTP/AVP 8 3 0 101
                     a=rtpmap:8 PCMA/8000
                     a=rtpmap:3 GSM/8000
                     a=rtpmap:0 PCMU/8000
                     a=rtpmap:101 telephone-event/8000
                     a=fmtp:101 0-16
                     a=silenceSupp:off - - - -
                     a=ptime:20
                     a=sendrecv
    308513mS SIP Trunk: 10:Rx
                    INVITE sip:442033551110@213.139.23.182 SIP/2.0
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                    To: <sip:442033551110@213.139.23.182>
                    Contact: <sip:08458620019@85.13.242.9>
                    Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                    CSeq: 102 INVITE
                    User-Agent: Asterisk PBX
                    Max-Forwards: 70
                    Date: Tue, 08 Jul 2008 13:12:41 GMT
                    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
                    Supported: replaces
                    Content-Type: application/sdp
                    Content-Length: 284
                    
                    v=0
                    o=root 53935 53935 IN IP4 85.13.242.9
                    s=session
                    c=IN IP4 85.13.242.9
                    t=0 0
                    m=audio 9612 RTP/AVP 8 3 0 101
                    a=rtpmap:8 PCMA/8000
                    a=rtpmap:3 GSM/8000
                    a=rtpmap:0 PCMU/8000
                    a=rtpmap:101 telephone-event/8000
                    a=fmtp:101 0-16
                    a=silenceSupp:off - - - -
                    a=ptime:20
                    a=sendrecv
    308513mS SipDebugInfo: MZ SIPDialog: ReceiveFromTarget 
    308520mS SipDebugInfo: MZ SIPDialog TXN : Decoding of message Succeded 1 
    308520mS SipDebugInfo: SIP: ProcessInbound Message
    308520mS SipDebugInfo:  Create Incoming EndPoint voip
    308521mS SipDebugInfo: License, Valid 1, Available 2, Consumed 0
    308521mS SipDebugInfo: CheckLineMonitors on SIP Endpoint - KEY & LAMP for SIP Trunk!
    308522mS SipDebugInfo: ExtractCallIdFrom Message: Call Id value 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
    308522mS SipDebugInfo: ExtractCallerFromMessage: From Tag is as658ccd71
    308523mS SipDebugInfo: No Accept Header
    308524mS SipDebugInfo:  Sending code 100 to method INVITE 
    308524mS SipDebugInfo:  SendSIPResponse, Number of Tag Count, 0 
    308525mS SipDebugInfo: Sip_sendToNetwork packet of length 352
    308526mS SipDebugInfo: SIP Line (10): SendToTarget  550df209, 5060 
    308526mS SIP Trunk: 10:Tx
                    SIP/2.0 100 Trying
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                    To: <sip:442033551110@213.139.23.182>;tag=106c369239e9cb5c
                    Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                    CSeq: 102 INVITE
                    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                    Content-Length: 0
                    
    308526mS SIP Tx: UDP 192.168.40.50:5060 -> 85.13.242.9:5060
 
                     SIP/2.0 100 Trying
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                     To: <sip:442033551110@213.139.23.182>;tag=106c369239e9cb5c
                     Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                     CSeq: 102 INVITE
                     Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                     Content-Length: 0
                     
    308527mS SipDebugInfo: initialising mTxnContext
    308527mS SipDebugInfo: Present call entered 
    308528mS SipDebugInfo:  INVITE Received  ep fed54818, dialog fed14dcc 
    308528mS SipDebugInfo: ExtractRouteFromRecord, entered
    308528mS SipDebugInfo: ********************************************************* 
    308528mS SipDebugInfo: State Transtion form Old State 0 to New state 10 
    308528mS SipDebugInfo: ********************************************************* 
    308529mS SipDebugInfo: Present Call, no match (442033551110) from URI in To header.
    308529mS SipDebugInfo: Present Call, no match from URI in Request Line 
    308529mS SipDebugInfo:  Sending code 404 to method INVITE 
    308530mS SipDebugInfo:  SendSIPResponse, Number of Tag Count, 1 
    308531mS SipDebugInfo: Sip_sendToNetwork packet of length 355
    308531mS SipDebugInfo: SIP Line (10): SendToTarget  550df209, 5060 
    308531mS SIP Trunk: 10:Tx
                    SIP/2.0 404 Not Found
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                    To: <sip:442033551110@213.139.23.182>;tag=106c369239e9cb5c
                    Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                    CSeq: 102 INVITE
                    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                    Content-Length: 0
                    
    308532mS SIP Tx: UDP 192.168.40.50:5060 -> 85.13.242.9:5060
 
                     SIP/2.0 404 Not Found
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                     To: <sip:442033551110@213.139.23.182>;tag=106c369239e9cb5c
                     Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                     CSeq: 102 INVITE
                     Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                     Content-Length: 0
                     
    308533mS SipDebugInfo: ********************************************************* 
    308533mS SipDebugInfo: State Transtion form Old State 10 to New state 40 
    308533mS SipDebugInfo: ********************************************************* 
    308534mS SipDebugInfo: SIP Line (10): Freed Txn Key 2016
    308606mS RES: Tue 8/7/2008 13:59:59 FreeMem=47249756(34) CMMsg=4 (5) Buff=100 596 499 1052 3 Links=591
    308623mS SIP Rx: UDP 85.13.242.9:5060 -> 192.168.40.50:5060
 
                     ACK sip:442033551110@213.139.23.182 SIP/2.0
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                     To: <sip:442033551110@213.139.23.182>;tag=106c369239e9cb5c
                     Contact: <sip:08458620019@85.13.242.9>
                     Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                     CSeq: 102 ACK
                     User-Agent: Asterisk PBX
                     Max-Forwards: 70
                     Content-Length: 0
                     
    308624mS SIP Trunk: 10:Rx
                    ACK sip:442033551110@213.139.23.182 SIP/2.0
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK25354dd6;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as658ccd71
                    To: <sip:442033551110@213.139.23.182>;tag=106c369239e9cb5c
                    Contact: <sip:08458620019@85.13.242.9>
                    Call-ID: 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
                    CSeq: 102 ACK
                    User-Agent: Asterisk PBX
                    Max-Forwards: 70
                    Content-Length: 0
                    
    308624mS SipDebugInfo: MZ SIPDialog: ReceiveFromTarget 
    308628mS SipDebugInfo: MZ SIPDialog TXN : Decoding of message Succeded 1 
    308628mS SipDebugInfo: SIP: ProcessInbound Message
    308628mS SipDebugInfo:  Find End Point 5b0dd2f97269b6e7538dac570a6dab15@netfuse.org
    308629mS SipDebugInfo: Process SIP request dialog fed14dcc, method ACK in Call state 40, Sdp state 0 
    308631mS SipDebugInfo: State is 40
    308632mS SipDebugInfo: SIP Line (10): Cannot free Txn Key 2015
    309631mS SipDebugInfo: EPTerminationTimeout, about to delete endpoint
    309631mS SipDebugInfo: SIPDialog destructor ... fed14dcc 
    309632mS SipDebugInfo:  Dialog destructor is deleting store d SIP message 
    309633mS SipDebugInfo: ~SipTrunkEndpoint
    309634mS CMTARGET:     0.1018.2 -1 BaseEP: ~CMTargetHandler
    313627mS SipDebugInfo: Timer 9 callback 
    314105mS RES: Tue 8/7/2008 14:00:04 FreeMem=47282144(20) CMMsg=4 (5) Buff=100 596 499 1052 3 Links=622
    315059mS SIP Rx: UDP 85.13.242.9:5060 -> 192.168.40.50:5060
 
                     INVITE sip:442033551110@213.139.23.182 SIP/2.0
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                     To: <sip:442033551110@213.139.23.182>
                     Contact: <sip:08458620019@85.13.242.9>
                     Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                     CSeq: 102 INVITE
                     User-Agent: Asterisk PBX
                     Max-Forwards: 70
                     Date: Tue, 08 Jul 2008 13:12:48 GMT
                     Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
                     Supported: replaces
                     Content-Type: application/sdp
                     Content-Length: 285
                     
                     v=0
                     o=root 53935 53935 IN IP4 85.13.242.9
                     s=session
                     c=IN IP4 85.13.242.9
                     t=0 0
                     m=audio 20364 RTP/AVP 8 3 0 101
                     a=rtpmap:8 PCMA/8000
                     a=rtpmap:3 GSM/8000
                     a=rtpmap:0 PCMU/8000
                     a=rtpmap:101 telephone-event/8000
                     a=fmtp:101 0-16
                     a=silenceSupp:off - - - -
                     a=ptime:20
                     a=sendrecv
    315059mS SIP Trunk: 10:Rx
                    INVITE sip:442033551110@213.139.23.182 SIP/2.0
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                    To: <sip:442033551110@213.139.23.182>
                    Contact: <sip:08458620019@85.13.242.9>
                    Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                    CSeq: 102 INVITE
                    User-Agent: Asterisk PBX
                    Max-Forwards: 70
                    Date: Tue, 08 Jul 2008 13:12:48 GMT
                    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
                    Supported: replaces
                    Content-Type: application/sdp
                    Content-Length: 285
                    
                    v=0
                    o=root 53935 53935 IN IP4 85.13.242.9
                    s=session
                    c=IN IP4 85.13.242.9
                    t=0 0
                    m=audio 20364 RTP/AVP 8 3 0 101
                    a=rtpmap:8 PCMA/8000
                    a=rtpmap:3 GSM/8000
                    a=rtpmap:0 PCMU/8000
                    a=rtpmap:101 telephone-event/8000
                    a=fmtp:101 0-16
                    a=silenceSupp:off - - - -
                    a=ptime:20
                    a=sendrecv
    315060mS SipDebugInfo: MZ SIPDialog: ReceiveFromTarget 
    315066mS SipDebugInfo: MZ SIPDialog TXN : Decoding of message Succeded 1 
    315067mS SipDebugInfo: SIP: ProcessInbound Message
    315067mS SipDebugInfo:  Create Incoming EndPoint voip
    315068mS SipDebugInfo: License, Valid 1, Available 2, Consumed 0
    315068mS SipDebugInfo: CheckLineMonitors on SIP Endpoint - KEY & LAMP for SIP Trunk!
    315069mS SipDebugInfo: ExtractCallIdFrom Message: Call Id value 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
    315069mS SipDebugInfo: ExtractCallerFromMessage: From Tag is as52712853
    315069mS SipDebugInfo: No Accept Header
    315071mS SipDebugInfo:  Sending code 100 to method INVITE 
    315071mS SipDebugInfo:  SendSIPResponse, Number of Tag Count, 0 
    315072mS SipDebugInfo: Sip_sendToNetwork packet of length 352
    315072mS SipDebugInfo: SIP Line (10): SendToTarget  550df209, 5060 
    315072mS SIP Trunk: 10:Tx
                    SIP/2.0 100 Trying
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                    To: <sip:442033551110@213.139.23.182>;tag=25372646c2d410f2
                    Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                    CSeq: 102 INVITE
                    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                    Content-Length: 0
                    
    315073mS SIP Tx: UDP 192.168.40.50:5060 -> 85.13.242.9:5060
 
                     SIP/2.0 100 Trying
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                     To: <sip:442033551110@213.139.23.182>;tag=25372646c2d410f2
                     Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                     CSeq: 102 INVITE
                     Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                     Content-Length: 0
                     
    315073mS SipDebugInfo: initialising mTxnContext
    315074mS SipDebugInfo: Present call entered 
    315074mS SipDebugInfo:  INVITE Received  ep fed547ec, dialog fed14dcc 
    315074mS SipDebugInfo: ExtractRouteFromRecord, entered
    315075mS SipDebugInfo: ********************************************************* 
    315075mS SipDebugInfo: State Transtion form Old State 0 to New state 10 
    315075mS SipDebugInfo: ********************************************************* 
    315076mS SipDebugInfo: Present Call, no match (442033551110) from URI in To header.
    315076mS SipDebugInfo: Present Call, no match from URI in Request Line 
    315076mS SipDebugInfo:  Sending code 404 to method INVITE 
    315076mS SipDebugInfo:  SendSIPResponse, Number of Tag Count, 1 
    315078mS SipDebugInfo: Sip_sendToNetwork packet of length 355
    315078mS SipDebugInfo: SIP Line (10): SendToTarget  550df209, 5060 
    315078mS SIP Trunk: 10:Tx
                    SIP/2.0 404 Not Found
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                    To: <sip:442033551110@213.139.23.182>;tag=25372646c2d410f2
                    Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                    CSeq: 102 INVITE
                    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                    Content-Length: 0
                    
    315078mS SIP Tx: UDP 192.168.40.50:5060 -> 85.13.242.9:5060
 
                     SIP/2.0 404 Not Found
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                     To: <sip:442033551110@213.139.23.182>;tag=25372646c2d410f2
                     Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                     CSeq: 102 INVITE
                     Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
                     Content-Length: 0
                     
    315079mS SipDebugInfo: ********************************************************* 
    315080mS SipDebugInfo: State Transtion form Old State 10 to New state 40 
    315080mS SipDebugInfo: ********************************************************* 
    315080mS SipDebugInfo: SIP Line (10): Freed Txn Key 2016
    315169mS SIP Rx: UDP 85.13.242.9:5060 -> 192.168.40.50:5060
 
                     ACK sip:442033551110@213.139.23.182 SIP/2.0
                     Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                     From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                     To: <sip:442033551110@213.139.23.182>;tag=25372646c2d410f2
                     Contact: <sip:08458620019@85.13.242.9>
                     Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                     CSeq: 102 ACK
                     User-Agent: Asterisk PBX
                     Max-Forwards: 70
                     Content-Length: 0
                     
    315169mS SIP Trunk: 10:Rx
                    ACK sip:442033551110@213.139.23.182 SIP/2.0
                    Via: SIP/2.0/UDP 85.13.242.9:5060;branch=z9hG4bK1b472c77;rport
                    From: "08458620019" <sip:08458620019@netfuse.org>;tag=as52712853
                    To: <sip:442033551110@213.139.23.182>;tag=25372646c2d410f2
                    Contact: <sip:08458620019@85.13.242.9>
                    Call-ID: 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
                    CSeq: 102 ACK
                    User-Agent: Asterisk PBX
                    Max-Forwards: 70
                    Content-Length: 0
                    
    315170mS SipDebugInfo: MZ SIPDialog: ReceiveFromTarget 
    315173mS SipDebugInfo: MZ SIPDialog TXN : Decoding of message Succeded 1 
    315173mS SipDebugInfo: SIP: ProcessInbound Message
    315174mS SipDebugInfo:  Find End Point 7e463d9f3ca4a9e96a5618dd1e3c45ff@netfuse.org
    315175mS SipDebugInfo: Process SIP request dialog fed14dcc, method ACK in Call state 40, Sdp state 0 
    315177mS SipDebugInfo: State is 40
    315177mS SipDebugInfo: SIP Line (10): Cannot free Txn Key 2015
    316178mS SipDebugInfo: EPTerminationTimeout, about to delete endpoint
    316178mS SipDebugInfo: SIPDialog destructor ... fed14dcc 
    316178mS SipDebugInfo:  Dialog destructor is deleting store d SIP message 
    316179mS SipDebugInfo: ~SipTrunkEndpoint
Attachments:
 
system.jpg (116 KB) (File Type Details) 
avaya ip office system configuration - have tried openinternet etc
avaya ip office system configuration - have tried openinternet etc
 
 
sip-line.jpg (153 KB) (File Type Details) 
sip line configuration - have tried registration required etc
sip line configuration - have tried registration required etc
 
 
sip-uri.jpg (137 KB) (File Type Details) 
sip URL - details are set to the inbound sip user
sip URL - details are set to the inbound sip user
 
[+][-]07.08.2008 at 12:42PM PDT, ID: 21957411

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[+][-]07.09.2008 at 01:58AM PDT, ID: 21961603

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[+][-]07.09.2008 at 02:23AM PDT, ID: 21961710

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[+][-]07.09.2008 at 02:59AM PDT, ID: 21961870

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[+][-]07.09.2008 at 03:48PM PDT, ID: 21969060

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About this solution

Zones: IP PBX Systems, Voice Over IP, IP Telephony
Tags: Avaya, IP Office, IP 500, inbound Sip Trunk
Sign Up Now!
Solution Provided By: fzr600dave
Participating Experts: 1
Solution Grade: B
 
 
[+][-]07.09.2008 at 04:02PM PDT, ID: 21969134

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[+][-]07.10.2008 at 03:32PM PDT, ID: 21977940

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[+][-]07.13.2008 at 09:53PM PDT, ID: 21995736

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[+][-]07.13.2008 at 09:53PM PDT, ID: 21995743

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