August 29, 2008 02:55pm pdt

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	[x] Attachment Details

Which PBX to choose? Avaya or Cisco?

Zones: IP PBX Systems, Voice Over IP

Tags: Avaya, IP Office

Hi,

We are a small business with 15 employees and are recently reviewing some offers to upgrade our old Panasonic PBX to a new one. We have 14 employees in our main branch and another employee in a remote branch. We have 2 very competitive offers from Avaya for IP Office 500 with 14 digital 5410 phones and 1 IP phone for the teleworker and the offer from Cisco includes 2811 router running Cisco Communications Manager Express (CME) with 15 IP phones model 7911.
One of the things that bothers me with Avaya is that their solution is not pure IP and they don't support SIP phones (only SIP trunking). On the other hand, their solution seems to have more features than Cisco's (the free Phone Manager Lite software for example) and I heard they keep updating IP Office with new features in each version (version updates are also free).

I need some help making a decision here, please share your thoughts & experience...

Thanks in advance,

Danny

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4.6

Question Stats

Zone: Networking

Question Asked By: dilberty

Solution Provided By: wingatesl

Participating Experts: 4

Solution Grade: A

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Comment by wingatesl

Sorry for the delay. The pieces from the One-X will gradually become available on the IP Office. I do not see SIP as having any advantage over H.323 from an endpoint perspective. In some cases it makes it more difficult. SIP is a great technology but is a buzzword. The one-x is a nice little product but we have only sold a few as they are not as feature rich as the IP office.

Comment by dilberty

Thanks wingates.
Do you know if there's an option to connect a remote teleworker with an analog phone (for cordless phone)?

20080723-EE-VQP-34 / EE_QW_2_20070628