BLF with Cisco CME and 7931 phones

Hello,

I'm not sure I entirely understand how BLF functions on the Cisco 7931G phones with Cisco CME.
We are a small business striving to give a human response to every call (we don't use any auto attendants / voice mail / IVR / etc). Thus, every employee becomes an operator, answering external phone calls and transferring calls inside the organization. Therefore, it's very important that every employee is able to monitor the status of the other users (are they on the phone? is their extensions ringing with no answer?). At a glance, it seems like the Cisco 7931G provides just the solution with 24 BLF keys. Since we are only 15 employees, I can assign a lighted key to each employee.

The scenario is simple: When someone calls the office, anyone of the employees can pickup the call. The customer then asks to speak with employee X. The answering employee looks at his 7931G phone, sees that employee X is on the phone and notifies the customer, allowing him to hold, leave a message or perhaps offer to speak with someone else who can assist him/her. If employee X is available, the call is transferred to him by pressing his BLF key.

But diving deeper into the phone description it seems like these keys can only be assigned to "lines" and I'm not entirely sure things will work as I intend them to. If someone could provide more information on the subject I'd greatly appreciate it.

Thanks in advance,

DannyStart Free Trial