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9.2

Can't add a DN to a CTI route point on Call manager due to....

Asked by dan_ch in IP Telephony

Tags: Call Manager 5.1.3.4000-4, Unity, CTI route point

Hello,

I'm trying to add a DN to a CTI route point which routes to Unity directly. This allows me to have a voicemail box be reachable that is not tied to a phone. So I can dial XXXX and leave a message for this person directly. The reason we have this setup is because 2 people share a phone and we have a call handler on the phone extension to route messages to person 1 or person 2 by pushing 1 or 2 if know one picks up the phone. The caller then obviously can leave the private message for person 1 or person 2 depending on who they wanted to talk to. I have the CTI route point up and running, and it works for 2 DNs that are set up on it. I'm adding a 3rd and 4th DN to this route point.
The error message I receive says:
"Add failed. Sum of device's line appearance values for maxNumCalls exceed device limitation". On the Multiple Call/Call Waiting Settings on Device ROUTE_TO_VM section(the name I gave the CTI ROUTE POINT) I keep changing the Max number of calls to 1 and busy trigger to 1 to see if this resolves it but it does not. I had to do this on the other DNs tied to this route point and that fixed the issue. This time it will not let me.
Any ideas?
[+][-]08/14/09 07:03 PM, ID: 25103679Accepted Solution

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About this solution

Zone: IP Telephony
Tags: Call Manager 5.1.3.4000-4, Unity, CTI route point
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Solution Provided By: kenboonejr
Participating Experts: 1
Solution Grade: A
 
[+][-]08/16/09 12:14 PM, ID: 25110031Author Comment

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[+][-]08/16/09 01:53 PM, ID: 25110439Expert Comment

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[+][-]08/16/09 02:22 PM, ID: 25110530Author Comment

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