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8.0

Mobile agent access to vmbox via cell phone

Asked by Rathanp in IP Telephony, Voice Over IP, Computer Telephony Integration (CTI)

Using an on-net IP phone I can connect to my VM server via the messages button and pilot number 7499. When I hit the message button or dial the vm pilot number I get the normal response, "enter your PIN....". But when I call the VM pilot number from an outside line I get "From a touchtone telephone you can dial en extension at any time.....". Essentially I'm getting the main system greeting instead of the prompts to enter my mailbox and PIN. How can I correct this so when I dial in to the VM system I can check messages?
[+][-]11/23/09 10:52 AM, ID: 25890350Accepted Solution

Your question has an Asker Certified™ answer! Rathanp verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

About this solution

Zones: IP Telephony, Voice Over IP, Computer Telephony Integration (CTI)
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Solution Provided By: greekstones
Participating Experts: 2
Solution Grade: A
 
[+][-]11/21/09 07:38 PM, ID: 25880675Author Comment

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[+][-]11/22/09 12:15 AM, ID: 25881132Expert Comment

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[+][-]11/24/09 05:46 PM, ID: 25903490Author Comment

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