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Hmmmm... mine works just fine. It's not greyed out even when the camera is not attached to my laptop..<br />
Have you tried re-installing the CUPC client with the camera attached?<br />
<br />
8.5.4 is the latest client version, the one I'm using. You might also try this version.<br />

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Hmmmm... mine works just fine. It's not greyed out even when the camera is not attached to my laptop..
Have you tried re-installing the CUPC client with the camera attached?

8.5.4 is the latest client version, the one I'm using. You might also try this version.


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I upgraded to 8.5.4 and the video is still grayed out. I will re-install the CUPC with the camera installed and see if that makes any difference.<br />
<br />
I also installed the 8.0 on a laptop with an integrated camera and it was grayed out also. I am wondering if there is any setting on my CUPS server somewhere. I haven't been able to locate it. <br />

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I upgraded to 8.5.4 and the video is still grayed out. I will re-install the CUPC with the camera installed and see if that makes any difference.

I also installed the 8.0 on a laptop with an integrated camera and it was grayed out also. I am wondering if there is any setting on my CUPS server somewhere. I haven't been able to locate it.


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Thank you. You are correct the CUPC wasn't in softphone mode. We were trying to do a call with the deskphone.
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Thank you. You are correct the CUPC wasn't in softphone mode. We were trying to do a call with the deskphone.

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I know this is closed. But the video is supposed to work with the CSF client in desktop mode as well.
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I know this is closed. But the video is supposed to work with the CSF client in desktop mode as well.

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I am attempting to get the video call working on a CUPC 8 client. The video option is currently greyed out. I have enabled video calls on the phone and the enterprise configuration in the call manager. The camera is working normally. It's a VX-3000 Lifecam. I can see the camera MIC in the CUPC audio options.<br />
<br />
Any ideas?<br />
<br />
Thanks<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2011/10_w43/515603/CUPC.jpg" target="_blank" class="file-inline" title="CUPC options screenshot (45 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>CUPC.jpg</a>
</div>
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CUPC.jpg

I am attempting to get the video call working on a CUPC 8 client. The video option is currently greyed out. I have enabled video calls on the phone and the enterprise configuration in the call manager. The camera is working normally. It's a VX-3000 Lifecam. I can see the camera MIC in the CUPC audio options.

Any ideas?

Thanks


Cisco Unified Presence Client video greyed out

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

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Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.