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Greetings, <br />
<br />
We have MS CRM 2013 and Avaya IP office 500. We are looking for a way to allow click to call, screen pops etc., <br />
Can we use Lync 2013 (on-premise or online) with Avaya IP 500. Anyone with information on other ways to link a telephone system with MS CRM Dynamics 2013. <br />
<br />
Thanks.
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Greetings, 

We have MS CRM 2013 and Avaya IP office 500. We are looking for a way to allow click to call, screen pops etc., 
Can we use Lync 2013 (on-premise or online) with Avaya IP 500. Anyone with information on other ways to link a telephone system with MS CRM Dynamics 2013. 

Thanks.

Lync, MS CRM 2013 and Avaya

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.