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7.2

VOIP Call Centre

Asked by irfanjaveedhussain in Voice Over IP

Tags: number, support, technical

My orgnanisation is currently looking to set up a 24 hour call centre in India for technical support.

Initially we will be having between 10 and 50 people at this centre.

The following set up is how we want it:

1) People ring our tech support number in the UK eg 0870....
2) That voice call is then translated in to data packets through a gatway, and sent over internet to India
3) Staff in india answer call using their PC.
4) Staff should also be able to make outbound calls to the UK via their PC's using the VOIP.


What I need to know is:

1) What equipment I need (I dont want to get a turnkey solution) connectors, PC's, type of broaband connection etc.
2) How to set the above scenario up, in detail, what needs to be done, how is is done, how things are configured to make the above setup work.
3) What software is required., how much this will cost etc.

KR

Irfan

[+][-]06/07/04 01:42 PM, ID: 11253296Expert Comment

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[+][-]06/19/04 05:11 AM, ID: 11350792Accepted Solution

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About this solution

Zone: Voice Over IP
Tags: number, support, technical
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Solution Provided By: bibhutikumar
Participating Experts: 2
Solution Grade: A
 
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