[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.

11/18/2006 at 06:22PM PST, ID: 22065723
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

8.2

Cisco Call Manager BLF and 7960 series phones

Asked by Helixx in Voice Over IP, Adobe Type Manager

Tags: blf, 7914, cisco

Is there a way to emulate a traditional BLF (busy lamp field) on a 7960 with a 7914 expansion module?  For example, a receptionist has a call come into the main number and needs to transfer the call to Bill at extension 0002.  In a true BLF setup she should be able to see the status of line 002 on her expansion module either by icon or lamp color.  The receptionist could tell the caller that Bill is on the line and that he could have Bill's voice mail or just transfer the call to the extension by hitting transfer and then the button on the quick dial that corresponds to the line.

Currently to get the line status we have the receptionist set up as a peer on the line so she can see the status but she cannot use that button as a transfer quick dial.  She has to dial the extension.  Bill does not want for the receptionist to be able to see his missed calls or to look at the recently placed calls from his DID.  Having his extension on her set makes it possible.  He also does not want for her to see if he has a massage.  To make it worse, since the receptionist can see all of the lines, if she picks up the phone to make a call, she might inadvertently pick up a DID cal for Bill that was not supposed to go through the reception.

I know this might be confusing and if I can answer any questions to make the scenario easier to understand, please ask.
[+][-]12/04/06 12:04 PM, ID: 18071346

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Voice Over IP, Adobe Type Manager
Tags: blf, 7914, cisco
Sign Up Now!
Solution Provided By: benhanson
Participating Experts: 1
Solution Grade: A
 
 
[+][-]11/22/06 11:54 AM, ID: 17998483

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]12/04/06 04:37 PM, ID: 18073235

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091028-EE-VQP-86