Question

Where can I find a web based auto dialer for asterisk?

Asked by: richardsimnett

Hello,
I am looking for an out of the box auto dialer solution for asterisk. Basically it needs to do the following:

1) relatively easy to use web interface
2) support for multiple simultaneous campaigns and customers
3) ability to support large phone lists
4) detection of live answer ("HELLO") and play a prerecorded message
5) detection of answering machine message and play a different prerecorded message
6) allow the call recipient to interact with the system via key presses (press 1 to transfer and 9 to dnc)

Our ideal solution runs on linux, supports ldap (for multiple asterisk support), and is open source.


Worth 500 points.

Thanks,
Rick

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Asked On
2007-02-27 at 20:06:25ID22417938
Tags

asterisk

,

dialer

,

auto

Topic

Voice Over IP

Participating Experts
2
Points
500
Comments
2

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Answers

 

by: atokataPosted on 2007-02-28 at 01:06:10ID: 18623462

They mostly come out at night, and you can catch them with a burlap sack, if you can weigh their tails down with salt.

 

by: kode99Posted on 2007-02-28 at 19:44:09ID: 18630964

Take a look at the astGUIclient

http://astguiclient.sourceforge.net/

and vicidial dialer project,

http://astguiclient.sourceforge.net/vicidial.html

This is a dialer open source GPL project with web interfaces.  It's a fairly good example of just what can be done with Asterisk on a larger scale.  It's not exactly what you are looking for but it might be a good place to start and do the job without too much extra effort.

As for answering machine detections Asterisk has a couple of functions to help with this that can be built right into your dialplan,

check out BackgroundDetect,
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+BackGroundDetect

and MachineDetect,
http://www.voip-info.org/wiki/index.php?page=Asterisk%20cmd%20MachineDetect%20(addon)

MachineDetect is part of Asterisk 1.4 and is a addon in 1.2.

Some general info about doing IVR stuff,
http://www.voip-info.org/wiki/view/Asterisk+tips+ivr+menu


20120131-EE-VQP-002

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