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03/07/2008 at 06:36AM PST, ID: 23222940
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7.4

Cisco CME transfering pstn call to another extension or voicemail

Asked by sklawitter in Voice Over IP, Network Routers

Tags: Cisco, Call Manager Express, 2801 router, 7931 ip phone, Call Manager Express, Unity Express, cme

I am very new to Cisco VoIP, so this is probably an easy question.

We have a Cisco 2801 ISR IOS 12.4(11)T running Call Manager Express and Unity Express w/ Cisco 7931 IP phones.  For some reason, the 'Transfer' option on all of the phones is unavailable.  

We are a small office and have CME set up as a key system.  The goal is to be able to forward calls from the pstn to individual voicemail boxes regardless of who answers the phone.  So the call flow is:  call A comes in via a pots line, and is answered by employee B, employee B transfers the call to employee C's extension and if employee C is busy or unavailable, the call forwards to voicemail.  

I probably included more code than necessary, but I wanted to give the whole picture.  Remember, I am very inexperienced with this!  Thanks!! 
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tftp-server flash:apps31.8-2-2ES1.sbn
tftp-server flash:cnu31.8-2-2ES1.sbn
tftp-server flash:cvm31sccp.8-2-2ES1.sbn
tftp-server flash:dsp31.8-2-2ES1.sbn
tftp-server flash:jar31sccp.8-2-2ES1.sbn
tftp-server flash:SCCP31.8-2-2SR1S.loads
tftp-server flash:term31.default.loads
!
control-plane
 !
!
!
voice-port 0/0/0
 connection plar opx 5100
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
!
!
!
!
dial-peer voice 6000 voip
 description VM-AA
 destination-pattern 5...
 session protocol sipv2
 session target ipv4:10.1.0.10
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 9362525 pots
 destination-pattern 9362525
 port 0/0/0
!
!
!
!
telephony-service
 load 7931 SCCP31.8-2-2SR1S
 max-ephones 20
 max-dn 30
 ip source-address 10.15.0.1 port 2000
 auto assign 1 to 2
 system message Helix Technologies
 url services http://10.1.0.10/voiceview/common/login.do
 url authentication http://10.1.0.10/voiceview/authentication/authenticate.do
 voicemail 5028
 max-conferences 4 gain -6
 web admin system name webadmin password cisco
 dn-webedit 
 time-webedit 
 transfer-system full-consult
 transfer-pattern 5...
 create cnf-files version-stamp 7960 Mar 08 2008 08:50:47
!
!
ephone-dn  1  dual-line
 number 5000
 label Sam Klawitter
 description Sam Klawitter
 name Sam Klawitter
 call-forward busy 5028
 call-forward noan 5028 timeout 18
!
!
ephone-dn  2  dual-line
 number 5001
 label Randy Clark
 description Randy Clark
 name Randy Clark
 call-forward busy 5028
 call-forward noan 5028 timeout 18
!
!
 ephone-dn  3
 number 5002
 label Sam Hughes
 description Sam Hughes
 name Sam Hughes
 call-forward busy 5028
 call-forward noan 5028 timeout 18
!
!
ephone-dn  30
 number 5100
 name 936-2525
 trunk 9362525
!
!
ephone  1
 no multicast-moh
 mac-address 001B.D53D.9E58
 username "SamK" password null
 type 7931
 button  3m3 16:30
!
!
 !
ephone  2
 no multicast-moh
 mac-address 001B.D53D.9DBF
 username "RancyC" password null
 type 7931
 button  2m3 16:30
!
!
!
ephone  3
 no multicast-moh
 device-security-mode none
 mac-address 001B.D53D.9D05
 username "SamH" password null
 type 7931
 button  1:3 16:30
[+][-]03/07/08 09:03 AM, ID: 21072162

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[+][-]03/07/08 10:01 AM, ID: 21072705

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[+][-]03/11/08 05:21 AM, ID: 21094936

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[+][-]03/11/08 05:24 AM, ID: 21094950

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[+][-]03/13/08 11:46 AM, ID: 21119399

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[+][-]03/14/08 05:10 AM, ID: 21124654

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About this solution

Zones: Voice Over IP, Network Routers
Tags: Cisco, Call Manager Express, 2801 router, 7931 ip phone, Call Manager Express, Unity Express, cme
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Solution Provided By: sklawitter
Participating Experts: 1
Solution Grade: A
 
 
 
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