Normally you can establish a telnet session that will allow you to view the SMDR from the system.
Joel
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Tracking call usage with Mitel 3300 and 5330 IP Phones
We have a Chatty Cathy that management would like me to track phone calls to and from and duration. We have a Mitel 3300 Switch and she has a Mitel 5330 IP Phone. I know how to check the call history information on her phone itself, is there a way I can print something out from the switch?
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Answers
Just a quick troubleshooting thought, do not use port 1752 what is the response, if challenged then you know that at least you are reaching the system. Then try connecting with port "8435" if fails then you know port 1752 is open and your connection is good. If still not receiving information then I would say it is turned off globally. If you receive garbled data then it could be a format/settings issue with the baud rate, parity and such.
Joel
Well you have to do some formating, which means you have to understand the filed structure, that I am not the best to help you with. Google this phrase:
Mitel 3300 SMDR format
There are a few resources that may help. If this is something you will be looking at on a regular basis, look for call accounting software, the few hundred bucks for a package will save you time and produce some useful reports.
Joel Sisko
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by: Joel_SiskoPosted on 2008-05-29 at 22:11:29ID: 21675375
Are you using some form of Call Accounting software? What you need is the SMDR from the system? Do yo have the manual around?
The SMDR is the entire log of all calls the system is making (usually is a raw format ASCII based), so the call accounting programs take the raw data, parse it and make reportable. But if you are savy with Excel you can whip up something in an hour to do that for you for at least some basic information.
Joel