Does anyone have experience with Avaya IP Softphone 6 on Vista? I have version 6 SP 4 installed on my XP machine, and it works fine. I installed it on my Vista machine, and it will not connect to the server. When I go to login, the windows that says "Please wait while the communication with the Avaya call server is being established. Logging into Extension 1467 at 172.31.34.121." The progress bar continuously cycles through. I contacted Avaya, but they said the version is compatible with Vista and it's a network or PC issue and closed the request. Does anyone know if there are special settings or firewall changes that need to be made for Vista?
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Business Accounts
Answer for Membership
by: jazpukPosted on 2008-08-20 at 19:53:47ID: 22275805
Hi,
I'm not familiar with the Avayar software, but what you can try and do to see if your firewall is causing the problem is:
- Firstly turn off the Windows Firewall and see if the Avayar software will then work?
- If it does work then it's obviously trying to use a port that the Windows Firewall is blocking.
- Turn windows firewall back on and follow the steps below to detirmine which port is causing the problem...
- Start > Administrative Tools > Windows Firewall with Advanced Security
- Click "Action" menu and select "Properties"
- Select the tab for the profile you are running in (I assume it would be "Domain Profile")
- Click on the "Customize" button for "Logging"
- For "Log Dropped Packets" select "Yes"
- Also take note of the file name and location for the log (default = C:\Windows\system32\LogFil
- Click "OK" on all open windows and close down the Windows Firewall window
- Try and connect your Avayar software
- After it fails go and look in the firewall log and see which ports are being stopped at the firewall.
- Go back into "Windows Firewall with Advanced Security" and enable them.
Hopefully this will help get it working.