Thanks for that I will try this tomorrow and submit tomorrow
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Question
Cisco MWI stays on red after voice mail is deleted
I have a problem with Cisco Unity Express Version 4.1 with MWI when I recieve voice mail for all my users the MWI stays red on the phone and does not go off.
Below is run configure
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname SCL2851
!
boot-start-marker
boot-end-marker
!
no logging buffered
enable secret 5 $1$vxe1$LGY2a7paEmN8bUPsp3
!
no aaa new-model
!
resource policy
!
clock timezone London 0
clock summer-time London date Mar 30 2003 1:00 Oct 26 2003 2:00
network-clock-participate wic 0
!
!
ip cef
ip dhcp excluded-address 10.103.255.30 10.103.255.254
ip dhcp excluded-address 10.103.248.200 10.103.248.254
!
!
!
isdn switch-type basic-net3
!
voice-card 0
no dspfarm
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
sip
registrar server expires max 3600 min 3600
!
!
voice class codec 1
codec preference 1 g711ulaw
!
!
!
!
!
!
!
!
!
!
!
!
voice translation-rule 1
rule 1 /^455082/ /208/
!
voice translation-rule 9
rule 1 /^911$/ /911/
rule 2 /^9\(.*\)/ /\1/
!
!
voice translation-profile Incoming
translate called 1
!
!
!
!
username level15
username citylearning privilege 15 secret 5 $1$Z5bE$C02bQvdO4KDOBnyaAc
!
!
class-map match-all L3-to-L2_VoIP-Cntrl
match ip dscp af31
class-map match-all L3-to-L2_VoIP-RTP
match ip dscp ef
class-map match-all SIP
match protocol sip
class-map match-all RTP
match protocol rtp
!
!
policy-map EthOut
class RTP
policy-map output-L3-to-L2
class L3-to-L2_VoIP-RTP
set cos 5
class L3-to-L2_VoIP-Cntrl
set cos 3
!
!
!
!
!
interface GigabitEthernet0/0
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/1
description $ES_LAN$
no ip address
no ip mroute-cache
duplex auto
speed auto
!
interface GigabitEthernet0/1.20
description ** Data VLAN **
encapsulation dot1Q 20 native
ip address 10.103.248.254 255.255.0.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 10.103.248.254
!
interface GigabitEthernet0/1.100
description ** Voice VLAN **
encapsulation dot1Q 100
service-policy output output-L3-to-L2
!
interface BRI0/0/0
no ip address
isdn switch-type basic-net3
isdn overlap-receiving
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn send-alerting
isdn sending-complete
isdn outgoing-voice info-transfer-capability 3.1kHz-audio
isdn static-tei 0
!
interface BRI0/0/1
no ip address
isdn switch-type basic-net3
isdn overlap-receiving
isdn point-to-point-setup
isdn incoming-voice voice
isdn send-alerting
isdn sending-complete
isdn outgoing-voice info-transfer-capability 3.1kHz-audio
isdn static-tei 0
!
ip route 0.0.0.0 0.0.0.0 GigabitEthernet0/1.20
!
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
!
!
!
tftp-server flash:P00307020200.sbn
tftp-server flash:P00307020200.bin
tftp-server flash:cmterm_7920.4.0-02-0
tftp-server flash:P00307020200.sb2
tftp-server flash:P00307020200.loads
tftp-server flash:S00104000100.sbn
!
control-plane
!
!
!
voice-port 0/0/0
input gain -3
output attenuation 5
compand-type a-law
!
voice-port 0/0/1
input gain -3
output attenuation 5
compand-type a-law
!
!
!
!
dial-peer cor custom
name internal
name local
name domestic
name international
name 900
name 976
!
!
dial-peer cor list call-internal
member internal
!
dial-peer cor list call-local
member local
!
dial-peer cor list call-domestic
member domestic
!
dial-peer cor list call-international
member international
!
dial-peer cor list call-900
member 900
!
dial-peer cor list call-976
member 976
!
dial-peer cor list user-internal
member internal
!
dial-peer cor list user-local
member internal
member local
!
dial-peer cor list user-domestic
member internal
member local
member domestic
!
dial-peer cor list user-international
member internal
member local
member domestic
member international
!
dial-peer cor list user900-internal
member internal
member 900
member 976
!
dial-peer cor list user900-local
member internal
member local
member 900
member 976
!
dial-peer cor list user900-domestic
member internal
member local
member domestic
member 900
member 976
!
dial-peer cor list user900-international
member internal
member local
member domestic
member international
member 900
member 976
!
!
dial-peer voice 1 pots
description ** BRI pots dial-peer **
destination-pattern 911
port 0/0/0
forward-digits all
!
dial-peer voice 2 pots
description ** BRI pots dial-peer **
destination-pattern 9911
port 0/0/0
forward-digits 3
!
dial-peer voice 3 pots
corlist outgoing call-local
description ** BRI pots dial-peer **
destination-pattern 9T
port 0/0/0
!
dial-peer voice 4 pots
corlist outgoing call-domestic
description ** BRI pots dial-peer **
destination-pattern 91T
port 0/0/0
!
dial-peer voice 5 pots
corlist outgoing call-international
description ** BRI pots dial-peer **
destination-pattern 9011T
port 0/0/0
prefix 011
!
dial-peer voice 6 pots
corlist outgoing call-900
description ** BRI pots dial-peer **
destination-pattern 91900.......
port 0/0/0
!
dial-peer voice 7 pots
corlist outgoing call-976
description ** BRI pots dial-peer **
destination-pattern 91976.......
port 0/0/0
!
dial-peer voice 8 pots
description ** BRI pots dial-peer **
translation-profile incoming Incoming
incoming called-number .
direct-inward-dial
port 0/0/0
!
dial-peer voice 9 pots
description ** BRI pots dial-peer **
destination-pattern 911
port 0/0/1
forward-digits all
!
dial-peer voice 10 pots
description ** BRI pots dial-peer **
destination-pattern 9911
port 0/0/1
forward-digits 3
!
dial-peer voice 11 pots
corlist outgoing call-local
description ** BRI pots dial-peer **
destination-pattern 9T
port 0/0/1
!
dial-peer voice 12 pots
corlist outgoing call-domestic
description ** BRI pots dial-peer **
destination-pattern 91T
port 0/0/1
!
dial-peer voice 13 pots
corlist outgoing call-international
description ** BRI pots dial-peer **
destination-pattern 9011T
port 0/0/1
!
dial-peer voice 14 pots
corlist outgoing call-900
description ** BRI pots dial-peer **
destination-pattern 91900.......
port 0/0/1
!
dial-peer voice 15 pots
corlist outgoing call-976
description ** BRI pots dial-peer **
destination-pattern 91976.......
port 0/0/1
!
dial-peer voice 16 pots
description ** BRI pots dial-peer **
translation-profile incoming Incoming
incoming called-number .
direct-inward-dial
port 0/0/1
!
!
!
!
!
telephony-service
no auto-reg-ephone
load 7960-7940 P00307020200
load 7914 S00104000100
load 7920 cmterm_7920.4.0-02-00
max-ephones 96
max-dn 192
ip source-address 10.103.248.254 port 2000
caller-id block code *916
calling-number initiator
service phone videoCapability 1
system message SNCLC
time-zone 21
date-format dd-mm-yy
voicemail 600
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh music-on-hold.au
web admin system name cme secret 5 $1$WQEF$6FnBvKeo44cElD6QxX
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
secondary-dialtone 9
create cnf-files version-stamp 7960 Sep 09 2008 16:42:26
!
!
ephone-dn 1
number 101
name IP-Paging1
paging ip 239.1.1.1 port 2000
!
!
ephone-dn 2
number 102
name IP-Paging2
paging ip 239.1.1.2 port 2000
!
!
ephone-dn 3 dual-line
number 201
pickup-group 1
label 201
description Finance
name Finance
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming user900-international
!
!
ephone-dn 4 dual-line
number 202
pickup-group 1
label 202
description Phil
name Phil
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming user900-international
!
!
ephone-dn 5 dual-line
number 203
label 203
description Finance2
name Finance2
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming call-local
!
!
ephone-dn 6 dual-line
number 204
label 204
description Dave
name Dave
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming user900-international
!
!
ephone-dn 7 dual-line
number 205 secondary 011424550824
label 205
description Sue
name Sue
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming call-local
corlist outgoing call-local
!
!
ephone-dn 8 dual-line
number 206 secondary 4085551005
label 206
description User6
name User6
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming user900-international
!
!
ephone-dn 9 dual-line
number 207 secondary 4085551006
label 207
description User7
name User7
call-forward busy 600
call-forward noan 600 timeout 15
corlist incoming user900-international
!
!
ephone-dn 10 dual-line
number 208 secondary 01142455082
label 208
description Reception
name Reception
call-forward busy 600
call-forward noan 501 timeout 10
corlist incoming user900-international
!
!
ephone-dn 12
number 600
name VOICEMAIL1
no huntstop
!
!
ephone-dn 13
number 600
name VOICEMAIL2
preference 1
no huntstop
!
!
ephone-dn 14
number 600
name VOICEMAIL3
preference 2
no huntstop
!
!
ephone-dn 15
number 600
name VOICEMAIL4
preference 3
no huntstop
!
!
ephone-dn 16
number 600
name VOICEMAIL5
preference 4
no huntstop
!
!
ephone-dn 17
number 600
name VOICEMAIL6
preference 5
no huntstop
!
!
ephone-dn 18
number 600
name VOICEMAIL7
preference 6
no huntstop
!
!
ephone-dn 19
number 800
name VOICEMAIL8
preference 7
no huntstop
mwi on
!
!
ephone-dn 20
number 801
mwi off
!
!
ephone-dn 21
number 701
park-slot
!
!
ephone-dn 22
number 702
park-slot
!
!
ephone 1
video
mac-address 0021.5553.ECFB
username "fin" password 201
speed-dial 1 208 label "Reception"
paging-dn 1
type 7940
button 1:3
!
!
!
ephone 2
video
mac-address 0021.5553.ECB2
username "phil" password 202
speed-dial 1 208 label "Reception"
paging-dn 1
type 7940
button 1:4
!
!
!
ephone 3
video
mac-address 0021.5553.E9C0
username "fin2" password 203
speed-dial 1 208 label "Reception"
paging-dn 1
type 7940
button 1:5
!
!
!
ephone 4
video
mac-address 0021.5553.E70C
username "Dave" password 204
speed-dial 1 208 label "Reception"
paging-dn 1
type 7940
button 1:6
!
!
!
ephone 5
video
mac-address 0021.5553.E724
username "Sue" password 205
speed-dial 1 208 label "Reception"
paging-dn 1
type 7940
button 1:7
!
!
!
ephone 6
video
mac-address 0021.553F.0D65
username "user6" password 206
paging-dn 1
type 7920
button 1:8
!
!
!
ephone 7
video
mac-address 0021.553F.0DA4
username "user7" password 207
paging-dn 1
type 7960
button 1:9
!
!
!
ephone 8
video
mac-address 0021.5553.DA43
username "Reception" password 208
speed-dial 1 201 label "Finance"
speed-dial 2 202 label "Phil"
speed-dial 3 203 label "Finance2"
speed-dial 4 204 label "Dave"
speed-dial 5 205 label "Sue"
type 7960 addon 1 7914
button 1:10
night-service bell
!
!
!
ephone 10
vm-device-id CiscoUM-VI1
button 1:10
!
!
!
ephone 11
vm-device-id CiscoUM-VI2
!
!
!
ephone 12
vm-device-id CiscoUM-VI3
button 1:12
!
!
!
ephone 13
vm-device-id CiscoUM-VI4
button 1:13
!
!
!
ephone 14
vm-device-id CiscoUM-VI5
button 1:14
!
!
!
ephone 15
vm-device-id CiscoUM-VI6
button 1:15
!
!
!
ephone 16
vm-device-id CiscoUM-VI7
button 1:16
!
!
!
ephone 17
vm-device-id CiscoUM-VI8
button 1:17
!
!
ephone-hunt 1 sequential
pilot 501
list 201, 202, 203, 204, 205, 206, 207
final 600
timeout 8, 8, 8, 8, 8, 8, 8
statistics collect
!
!
ephone-hunt 2 sequential
pilot 502
final 600
statistics collect
!
!
!
line con 0
line aux 0
line vty 0 4
password P@ssw0rd
login
!
scheduler allocate 20000 1000
ntp master
ntp server 10.103.248.254
!
end
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Answers
Missing the following statements now all working
dial-peer voice 4400 voip
description ==== VOICEMAIL ACCESS ====
translation-profile outgoing tovm
destination-pattern 4400
session protocol sipv2
session target ipv4:10.103.248.253
incoming called-number 800T
dtmf-relay sip-notify
codec g711ulaw
no vad
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by: dgboydPosted on 2008-11-05 at 10:31:23ID: 22888308
Hi, it looks like you have left the dots (...) off the mwi ephone-dn. You should have three dots after the extension number like I have added below. In CUE, make sure you have Outcalling checked and the MWI number should be 800... and 801... Make the changes below first and then check it in the CUE GUI.
Let me know if this helps.
David
ephone-dn 19
number 800...
name VOICEMAIL8
preference 7
no huntstop
mwi on
!
!
ephone-dn 20
number 801...
mwi off
!