Dear jjmartineziii,
Please read my issue first "CCME GUI is not working - Error ITSMain".
Thanks
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CCME GUI is not working - Error ITSMain
couple of month back we implemented CUE and CCME and last week we changed the flash memory on cisco 3825 from 64MB to 256 MB.
Actually our support person(voice) copied entire thing and all are working good except CCME GUI.
If I type http://3825 router_ip/ccme.html
its asking for user name and pasword and if I put admin-username and password (even if I put anything as username and password) I am getting same page as attached.
Error on page - If I click that messege on bottom of IE I am getting a popup window says "ITSMain" ........
I am waiting for Experts help on this matter. Since I need to sort out 2 major issues:
1) Our 7911 and 7971G,s time stamp is diffrent that our local time. So I need to work on CCME via GUI ( since I am not expert on voice).
2) I need to make call from Outlook contact( right click contact - Call) via Cisco phone.
So prior to this I need to get ccme GUI ready, isn't it?
Expecting good solutions
Thanks
- CCME-Error.JPG
- 102 KB
CCME GUI Error
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Answers
I am putting more details because no expert is coming in front!!! Very strange!!!
# dir flash:
####################
1 -rw- 16344 Mar 9 2009 19:02:54 +04:00 DOM.JS
2 -rw- 864 Mar 9 2009 19:02:54 +04:00 downarrow.gif
3 -rw- 326254 Mar 11 2009 22:15:56 +04:00 dsp42.8-3-1-22.sbn
4 -rw- 6146 Mar 9 2009 19:02:54 +04:00 ephone_admin.html
5 -rw- 931840 Oct 2 2008 12:42:48 +04:00 ES.TAR
6 -rw- 1038 Oct 2 2008 12:43:16 +04:00 home.shtml
7 -rw- 112640 Oct 2 2008 12:43:28 +04:00 HOME.TAR
8 -rw- 443408 Mar 11 2009 22:15:58 +04:00 jar42sccp.8-3-1-22.sbn
9 -rw- 4658 Mar 9 2009 19:02:54 +04:00 LOGOHOME.GIF
10 -rw- 1518399 Feb 11 2009 16:36:10 +04:00 music-on-hold.au
11 -rw- 1518399 Feb 11 2009 17:22:08 +04:00 muzac-on-hold.au
12 -rw- 3724 Mar 9 2009 19:02:54 +04:00 normal_user.html
13 -rw- 81443 Mar 9 2009 19:02:54 +04:00 normal_user.js
14 -rw- 1347 Mar 9 2009 19:02:54 +04:00 Plus.gif
15 -rw- 49169 Mar 11 2009 22:09:14 +04:00 S00104000100.sbn
16 -rw- 49599 Mar 11 2009 22:09:32 +04:00 S00105000200.sbn
17 -rw- 658 Mar 11 2009 22:15:58 +04:00 SCCP42.8-3-2S.loads
18 -rw- 2751 Oct 2 2008 12:42:32 +04:00 sdmconfig-38xx.cfg
19 -rw- 843 Mar 9 2009 19:02:56 +04:00 SXICONAD.GIF
20 -rw- 174 Mar 9 2009 19:02:56 +04:00 Tab.gif
21 -rw- 2431 Mar 9 2009 19:02:56 +04:00 telephony_service.html
22 -rw- 662 Mar 11 2009 22:15:58 +04:00 term42.default.loads
23 -rw- 662 Mar 11 2009 22:15:58 +04:00 term62.default.loads
24 -rw- 870 Mar 9 2009 19:02:56 +04:00 UPARROW.GIF
25 -rw- 3412 Mar 9 2009 19:02:56 +04:00 xml.template
26 -rw- 9968 Mar 9 2009 19:02:56 +04:00 xml-test.html
27 -rw- 4802 Mar 9 2009 19:02:50 +04:00 admin_user.html
28 -rw- 672015 Mar 9 2009 19:02:52 +04:00 admin_user.js
29 -rw- 2489775 Mar 11 2009 22:15:48 +04:00 apps42.8-3-1-22.sbn
30 -rw- 39913464 Jan 14 2009 16:30:36 +04:00 c3825-ipvoice-mz.124-15.T6
31 -rw- 1602 Mar 9 2009 19:02:52 +04:00 CiscoLogo.gif
32 -rw- 716 Mar 9 2009 19:02:52 +04:00 CME_GUI_README.TXT
33 -rw- 555298 Mar 11 2009 22:15:50 +04:00 cnu42.8-3-1-22.sbn
34 -rw- 1505280 Oct 2 2008 12:43:04 +04:00 COMMON.TAR
35 -rw- 2442564 Mar 11 2009 22:15:56 +04:00 cvm42sccp.8-3-1-22.sbn
36 -rw- 953 Mar 9 2009 19:02:54 +04:00 Delete.gif
################
sho
ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)
System returned to ROM by power-on
System restarted at 06:21:37 GST Sun May 17 2009
System image file is "flash:c3825-ipvoice-mz.12
Cisco 3825 (revision 1.2) with 219136K/43008K bytes of memory.
Processor board ID FCZ124071NF
2 Gigabit Ethernet interfaces
20 Voice FXO interfaces
1 cisco Integrated Service Engine(s)
Cisco Unity Express 3.2.1 in slot 2
DRAM configuration is 64 bits wide with parity enabled.
479K bytes of NVRAM.
Let me know if anyone required more details. Waiting for experts comments..
Thanks
Two things to try (maybe try number 2 first to see if it fixes things, since its the easier step):
1) It looks like you have all the files, but some may have become corrupt. So...
Download the CME for IOS 124-15 zip file. Download the Cisco or other TFTP server and run on your PC. Extract the ZIP file contents and place CME GUI TAR file in your TFTP directory. Then run the xtract command from the 3825 router and pull down the CME files again from the TAR file on your PCs TFTP server.
archive tar /xtract TFTP://pcipaddress/tarfile
2) connect to the router by telnet and enter enable-mode. Once in enable mode, enter the following:
config term
ip http path flash:/
telephony-service
web admin system name admin secret 0 yourpassword
* replace 'yourpassword' with whatever admin password you want to set. You should then be able to logon to the GUI with username 'admin' and whatever you set for 'yourpassword'.
Hope this helps.
http://supportwiki.cisco.c
Here is Cisco's solution:
In order to resolve this issue, completeýtheseýsteps:
1. Clear the browser cache.\\\\
2. Download the latest Cisco CallManager Express GUI files from [Cisco Downloads|http://www.cisco
3. Extract the contents of the file to flash as explained in the directions at the top of the page.\\\\
4. Reboot the router.
* Caution:* Make a backup of the existing files and configuration, and complete the exact steps. Otherwise, extracted files can be corrupted.
Also, if the Cisco CallManager Express has a directory entry configured under the telephony service with a double quote,change it. For example:
directory entry 10 2010 name Axx Byy
Unfortunately, the Cisco IOS and CCME files can only be legally provided through Cisco channels. You should check the disks or media that came with your router, or possibly ask the Cisco vendor you bought the router from. In most cases, reasonable Cisco vendors will provide you a replacement copy of your CCME files - which is permitted by Cisco.
Yup, I got files now "cme-gui-4.3.0.1". and xtracted to router's flash,
now its working fine,
but when I am clicking on CUCME "configure" - "phone" -"xxx-xx-x" - nothing is coming up. seems that file is missing no idea.. anyway I am working on it and I will update that .
Not only CUCME but also CUE.
Now as per my question if I need to place call via outlook do I need to do anything on CUCME? or just install "Cisco-CUCME-TSP-2.1.2" on PCs?
I tried to install but not contacting with IP phone.
Thanks & Rg
you are likely being hampered by the following two issues...
1) in order to use cme-gue-4.3.0.1, you must have the correctly corresponding Cisco router IOS which matches. For CME4.3.0.1, you need IOS 12.4(15)XZ.
2) to connect to Outlook you will need "CiscoIOSTspLite" in addition to the TSP, see the following link...
http://www.cisco.com/en/US
Codeos,
Your right, Its worked for me when I installed CiscoIOSTspLite (Sorry for the delay in get back to you since getting those tapi softwares was not easy).
Now I am facing some configuration issue!
Since our external calls required dial '9', I need to place '9' infront of outlook contact's telephone number , otherwise call is not possible from outlook.
I tried dialin paln from tapi but no luck.
Could you please help me on this? I can post configuration file if you want.
Thanks
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by: jjmartineziiiPosted on 2009-06-08 at 12:06:51ID: 24575274
http://www.cisco.com/en/US