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06/30/2009 at 02:39AM PDT, ID: 24532611
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8.7

Call Centre Solution

Asked by petertwliu in Voice Over IP, IP Telephony, Voice Recognition

Tags: VoIP Call Centre, Cisco IPCC

I need some advice on VOIP phone system for call center which we gonna implement soon.

Which is the best advanced call center solution (hardware & Software) in the current market?

Some tips: ( sorry I am collecting more details from management once I get I will put)

1) Phone system integrated with PC
2) Voice mail, Call transfer, Video conferencing etc...
3) Unified communication
4) Inbound Call tracking, making job card and following it up etc...
5) May be transfer from one site to another (with PRI point to point connection). like after 6 p.m transfer to other country...
6) it should be flexible

Any advice would be great!
[+][-]06/30/09 09:52 AM, ID: 24747172

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[+][-]06/30/09 10:35 PM, ID: 24751731

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[+][-]07/07/09 07:19 PM, ID: 24800084

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[+][-]07/08/09 11:43 PM, ID: 24811143

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[+][-]07/09/09 06:07 AM, ID: 24813197

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[+][-]07/09/09 06:19 AM, ID: 24813290

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[+][-]07/09/09 07:20 AM, ID: 24813933

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[+][-]08/09/09 07:17 AM, ID: 25054282

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[+][-]09/29/09 02:41 AM, ID: 25447178

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[+][-]09/29/09 06:51 AM, ID: 25448958

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About this solution

Zones: Voice Over IP, IP Telephony, Voice Recognition
Tags: VoIP Call Centre, Cisco IPCC
Sign Up Now!
Solution Provided By: voipman
Participating Experts: 2
Solution Grade: A
 
 
 
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20091111-EE-VQP-91 - Hierarchy / EE_QW_4_20070622