Question

Unidirectionnal voice between IP phones and a BCM 400

Asked by: pozy

I am currently experiencing unidirectional voice traffic between our main site and remote locations.  At the main site we have a Nortel BCM400 install and at each remote site has approximately 5-12 Nortel IP-2002 & 2004 phones install.  Each remote site has a 2.4Ghz wireless link back to our main tower site and from there a 20mbs link back to the main office. Each of the sites has a Cisco 2600 router install.  At the remote sites they have a Cisco POE switch and at the main site it has a catalyst switch.   All the routers and switches have been setup with VLANs and QOS.  
The problem I am facing is that two of the sites are experiencing unidirectional voice traffic.  The users can not hear the caller, but the caller can hear them.  The configurations for all the sites are the same and the router is handing out DHCP addresses to the phones.  I have checked the phones and they are getting the correct IP address for the voice VLAN.  This problem doesnt happen all the time, it comes and goes and usually clears itself up.  If it doesnt the user just reboots the phone and it is good to go.  Any help in this matter would be appreciated.

This question is in progress. Our experts are working on an answer right now.
Sign up for immediate access to the solution once it becomes available.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-10-24 at 08:59:54ID24840554
Tags

Nortel

,

BCM400

,

Cisco

Topics

Voice Over IP

,

Wireless Local Area Network

,

Network Operations

Participating Experts
1
Points
500
Comments
2

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Decode and Listen to G723 / G729 RTP Streams usin…
    Dear Experts, I'm involved in a small VoIP operation and every now and then I find myself taking captures of VoIP (SIP / H323) communication to analyze and solve problems. However time to time I bump into voice quality issues and I would like to capture and listed to the R...
  2. Cisco IP phones randomly reset?
    We have about 20-30 Cisco 7940 series IP phones and 2-4 Cisco 7960 series IP phones in use at this time. At random the phones will reset, sometimes mid call and other times not. All of the phones are powered through the ethernet cables and the workstations connect through the...
  3. Cisco Call Manager Express giving out wrong time to phones
    Hi, We have a Cisco Call Manager Express phone system. When you log in to the web interface it has the correct time and time zone, but all the phones are 10 minutes slow. THe phones are cisco 7940's. We've rebooted the call manager express system, rebooted phones, but n...
  4. How to get Call Detail Records (CDR) from Cisco Callman…
    We are looking to deploy a Cisco Callmanager Express system in our office. We use a simple call accounting package to report our phone usage. It can read any "normal" SMDR type of file. How do I export the call detail records from the CME system? Can this be...
  5. Skype error (Problem with Playback Device) after one cal…
    Hello everyone, Recently, perhaps within the last 30 days, I've been having problems with using Skype with my USB7100 phone. In a predictable manner, I am only able to make one successful call. Each attempt to make another call causes Skype to display an error message: ...
  6. FOIP outbound fax not working Fax Over IP with Cisco rout…
    We have a Cisco 2821 with the latest IOS and we are working with an expert vendor (Cisco Gold partner). Been troubleshooting and taking wireshark traces for two weeks, and neiter Cisco nor Cantata (brooktrout) the makers of the SR140 card seem to be able to give an answer. ...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: lrmoorePosted on 2009-10-25 at 10:48:17ID: 25657434

Sounds like either routing or codec issue. Make sure all sites have same codecs or transcoders. Also make sure the voice vlans are properly routing between sites

 

by: pozyPosted on 2009-11-12 at 20:10:00ID: 25811311

I did check the codecs and they are all running the same codecs.   I have wireshark running on the network and I see no routing problems.  

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...