Question

Cisco CallManager Hunt Groups

Asked by: centricC

I am running Cisco CallManager 6.1. I setup a few hunt lists to ring groups of people in our operations department.

Pilot: 1799 - Broadcast Distribution Algorithm
User A: 1796
User B: 1797

Everything works great but I would like a user to know what number the call came in on so they know how to answer the phone.

1799 - Group A
1800 - Group B

So a caller calls 1799 and User A answers the call, "Thank you for calling group A."

Is this possible? How do I configure it?

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Asked On
2009-11-04 at 13:00:53ID24872485
Tags

Cisco Call Manager VOIP

Topic

Voice Over IP

Participating Experts
2
Points
0
Comments
4

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Answers

 

by: hus1984Posted on 2009-11-05 at 03:55:45ID: 25748544

you can solve it by creating 2 DNs on your phones one for group A and the other for group B.

Hussam

 

by: centricCPosted on 2009-11-05 at 08:15:03ID: 25750983

That is not scalable and also does not support other distribution algorithms. I have multiple hunt groups and all are not broadcast.

 

by: greekstonesPosted on 2009-11-05 at 22:44:12ID: 25757089

Hi there

You to configure the Autoattendand.

Do you have Unity with the call manager 6.1 ?

Regards.

 

by: centricCPosted on 2009-11-06 at 08:10:38ID: 25760371

Here is what I did and it works great.

Created a CTI Route Point with the Published DN pointing to the Hunt Pilot. This gives me all the options for hunting with the addition of allowing me to pass the CTI name to the called party.

20120131-EE-VQP-002

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