We have an ancient Norstar phone system, and one of our users has a button on her phone that's programmed to pick up her boss' line. Well, she's moved to a different department and doesn't want that button on her phone anymore. If I go into system programming under Terminals & Sets > Her Extension > User Preferences > Button Programming > Button 21, I can see that it's currently defined as "ANSWER 6291", but don't see any way to clear it. How can I remove the answer feature from this button?
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I tried reprogramming it for another feature, however when I do Feature * 3 to program features, and then press that button to select it as the one I want to program, it says something like no call picked up. On all other buttons, it would then ask for the feature code I wanted to program, so it seems to be treating it as some sort of "special" button.
You have to erase what is there (clear it) then go back, touch the button again and program the new feature code or function.
Erase a programmed Memory Button
1. Press Feature * 1
2. For all phones except M7100 classroom phones, press the Memory Button
you want to erase
3. Press Hold or OK to erase the button
Joel
Business Accounts
Answer for Membership
by: kode99Posted on 2008-03-21 at 11:28:15ID: 21182024
I am wondering if it is not possible to clear it to nothing and you just have to assign a different function, or that one of the different functions is a 'blank'. Maybe assign a last number redial. I would think it is set with a directed call pickup currently.
On the not yet ancient but fairly old systems you would have the options to set a feature and clear shown as CLR and FEATUR. These would be displayed below the 'ANSWER 6291'. If feature is selected it will go through a menu of choices.
What you describe does not match up exactly with what I am familiar with. If you could look at the central phone unit and get the model we can probably get more specific instructions.
Here's some instructions for button setting from the phoneset,
http://www.telinpho.com/bu
and a list of feature codes,
http://www.telinpho.com/te
Here's a link to a number of manuals, though not the master manual it does have manuals for programming station set features from the station.
http://www.telephonemagic.