Question

Telehpone service no longer working after installing Netgear WPN824 Wireless Router

Asked by: mromeo

I just installed a Netgear WPN824 wireless router at home.  It all seemed to go well until I discovered that my telephone, which is serviced through my cable modem, no longer works.  When I unplugged the wireless router, I got my phone service back.  I didn't see any special instructions for configuring my phone with this device.  Does anybody know what additional setup I need to do to get my phone to work with this router?

Thanks!!

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Asked On
2007-04-02 at 12:31:27ID22487668
Tags

wpn824

,

netgear

,

installing

Topics

Telecommunications Providers

,

Wireless Technologies

,

DSL Lines / Cable Internet

Participating Experts
4
Points
250
Comments
7

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Answers

 

by: jekl2000Posted on 2007-04-02 at 12:44:45ID: 18839069

A assume here that you mean adsl verses cable.
You should have a splitter that splits your phone line...one goes to the router and one to the phone.

Refer to this website for more info:

http://usertools.plus.net/tutorials/id/13

 

by: mromeoPosted on 2007-04-02 at 12:50:58ID: 18839105

I've been told that I don't need to split it.  The voice line should work as well as the data line.  Something about cloning my PCs mac address - any ideas?

 

by: fullandbyPosted on 2007-04-02 at 12:52:16ID: 18839119

If you have VOIP make sure that the modem is plugged into the WAN port on the router and that the Phone adapter is plugged into a LAN port on the router. Also, you might check with your phone provider and see if there is an issue with this particular router.

 

by: mkurtzhalsPosted on 2007-04-02 at 14:05:33ID: 18839620

Make sure you turn off the routing functionality on the wireless and also turn off dhcp.  It sounds like you have some routing issues.

 

by: RussellAultPosted on 2007-04-20 at 19:19:11ID: 18950534

So, just to make sure I have this straight, you have a cable modem, and Netgear WPN824 wireless router plugged into the cable modem, and then some kind of VOIP gateway or something plugged into the wireless router, and then a telephone plugged into that, is that correct?

And, just to clarify, if this is correct, what kind of VOIP gateway do you have?

 

by: mromeoPosted on 2007-04-23 at 05:48:26ID: 18957976

There was a patch I needed to download from Netgear. After doing that, everything worked fine.

 

by: mromeoPosted on 2008-08-19 at 10:44:39ID: 22262044

i just needed to download a patch

20120131-EE-VQP-002

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