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07.05.2007 at 03:27PM PDT, ID: 22678147
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call manager cti route point - forward caller information... help

Asked by chiefcrazythumb in Telecommunications, Voice Over IP, IP Telephony

Tags: cti, route, call, point, manager

I'm using cisco call manager.  I have 1800 numbers that I have to temp pass off to other 1800 numbers.  I set up a cti route point and it works fine.  Here is the problem.  These 1800 numbers see what the area code is and route the call accordingly.  The 1800 number I'm passing the call to see's MY local area code and passes all the calls to the local group.

Example:  you call from New York but get routed to a store in Dallas (they are supposed to get a store local to them).

So, I need to pass the callers number information to the 1800 and not mine.  How do I do this?

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[+][-]07.06.2007 at 01:19AM PDT, ID: 19430207

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[+][-]07.06.2007 at 05:58AM PDT, ID: 19431350

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[+][-]07.06.2007 at 05:59PM PDT, ID: 19435999

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[+][-]07.08.2007 at 10:05AM PDT, ID: 19440648

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[+][-]07.08.2007 at 10:35AM PDT, ID: 19440727

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About this solution

Zones: Telecommunications, Voice Over IP, IP Telephony
Tags: cti, route, call, point, manager
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Solution Provided By: benhanson
Participating Experts: 2
Solution Grade: B
 
 
[+][-]07.09.2007 at 07:22AM PDT, ID: 19445385

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[+][-]07.09.2007 at 08:29AM PDT, ID: 19445966

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[+][-]07.09.2007 at 08:37AM PDT, ID: 19446062

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[+][-]07.10.2007 at 09:54AM PDT, ID: 19455564

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[+][-]07.11.2007 at 05:59AM PDT, ID: 19462138

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