Question

BIOS password for Dell XPS M140. I do not know the previous owner, so DELL can't help.

Asked by: mzlolita

I need to get past the BIOS password (white screen); but, I don't know the previous owner. I purchased this computer from someone who received it from someone. I found the information that DELL requires but they want the previous owner information. Please help, is there a master password?

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Asked On
2009-08-07 at 11:15:38ID24635583
Topics

Net BIOS and NetBEUI

,

PC Laptops

Participating Experts
2
Points
500
Comments
19

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Answers

 

by: joefreedomPosted on 2009-08-07 at 11:21:50ID: 25045563

Check out this link: http://www.techspot.com/vb/topic90285.html

If the above doesn't work you can try pulling the CMOS battery out of the machine, let it sit for at least a couple of minutes, reinstall and check to see if the password is cleared.

 

by: joefreedomPosted on 2009-08-07 at 11:24:02ID: 25045584

According to another thread on EE, Dell bios can be reset as follows:
http://www.experts-exchange.com/Hardware/Misc/Q_21797028.html


1. Boot up and enter the BIOS
2. Turn Caps Lock, Num Lock, and Scroll Lock on
3. Press in sequence Alt+F, Alt+E, Alt+B

 

by: joefreedomPosted on 2009-08-07 at 11:24:52ID: 25045595

wow, nevermind that last one, you can't get in the bios

 

by: jamietonerPosted on 2009-08-07 at 11:57:09ID: 25045884

"is there a master password?" Yes, but dell has to generate it(no 2 systems have the same one) after you verify ownership. Try filling out the transfer of ownership form on Dells support site(support.dell.com). You can try removing the cmos battery as mentioned above but on most modern laptops this won't clear a bios password as the password is saved in nvram.

 

by: mzlolitaPosted on 2009-08-07 at 12:33:09ID: 25046168

They want previous owner's information to transfer and I have no way of knowing that. How screwed am I? I bought this at a garage sale and will be out of $$. I am a student that really needs a laptop computer.

BIOS Revision A04; Service Tag# 4BHQ891-595B

Thanks

 

by: jamietonerPosted on 2009-08-07 at 12:39:28ID: 25046211

If the battery trick doesn't work you can get a replacement motherboard on ebay for $160-$180.

 

by: mzlolitaPosted on 2009-08-07 at 12:42:28ID: 25046236

Thanks. How difficult would it be for me to replace the motherboard myself. I am considered a guru or supergeek by my friends. I just seem to have a very natural talent towards technology. I am in Kaplan (Online) University for Computer Information Systems. 8th term with 3.89 GPA.

Thanks

 

by: mzlolitaPosted on 2009-08-07 at 12:45:23ID: 25046252

I just looked online at dell.com. Apparently, the Service Tag and Express Service Code label were both removed. Of course, I did not know to look for this information before purchasing. I just thought that I was getting a 'mighty fine' deal.

Thanks again.

 

by: jamietonerPosted on 2009-08-07 at 12:46:37ID: 25046258

It's not hard at all here's a link to the service manual for the M140.
http://support.dell.com/support/edocs/systems/xps140M/en/sm/index.htm

 

by: jamietonerPosted on 2009-08-07 at 12:49:12ID: 25046284

Check the bios the svc tag is located there and harder to get rid of.

 

by: mzlolitaPosted on 2009-08-07 at 12:57:58ID: 25046367

When the computer comes on, the white screen gives me the service tag. Dell verified that it is correct, but if I knew the previous owner, they would get me up and running in no time.

I feel so discouraged now.

 

by: mzlolitaPosted on 2009-08-07 at 12:58:34ID: 25046374

BIOS Revision A04; Service Tag# 4BHQ891-595B

 

by: jamietonerPosted on 2009-08-07 at 13:06:47ID: 25046442

It may be worth looking into(go back to the house where the garage sale was), the system still has 172 days of warranty with complete care according to Dell's support site. http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=dhs&~ck=anavml&~tab=1&servicetag=4bhq891

 

by: mzlolitaPosted on 2009-08-07 at 13:18:22ID: 25046554

Online chatting with DELL now, praying for a miracle

 

by: jamietonerPosted on 2009-08-07 at 13:20:49ID: 25046568

Hope it works out.

 

by: mzlolitaPosted on 2009-08-07 at 13:39:55ID: 25046714

No luck. The Online Tech Agent said that I could get help even without the previous owner's information. Customer Care would not help me at all without it. I suppose that I will have to try to replace the motherboard. That is pretty costly, do you really think that it would be worth it to try?

I am really strapped for cash, which is why I bought a second (or third) hand unit.

Thanks so much for all of your help.

 

by: jamietonerPosted on 2009-08-07 at 14:12:34ID: 25047011

All you need for the transfer of ownership is the original owners first name and last. I know a legal way(kinda of a loop hole i discovered) to get it from dell but I don't want to post the loophole as it may be used for ill intentions(mainly stolen systems), please check my profile for my email address. Again the info I have is not illegal but there are people who would use it for purposes other than what I intended for. Your chat with Dell verified to me it hasn't been reported as stolen or your contact with them would have gone differently.

 

by: mzlolitaPosted on 2009-08-07 at 14:27:18ID: 25047098

I just emailed you. Thanks

 

by: mzlolitaPosted on 2009-08-07 at 14:45:41ID: 31613044

I very much appreciated Jamietoner's help and patience. I am very glad to have been helped by such a nice person. Very happy!

20120131-EE-VQP-002

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