Network Card issues on a HP DL380 server, not showing up in Device Manager

May 17, 2008 01:57am pdt

1. BillBach 10,355
2. RobWill 9,100
3. briancassin 6,000
4. johnb6767 4,600
5. chilternPC 4,000
5. techno-wiz 4,000
7. Chris-Dent 2,750
8. younghv 2,500
8. Kutyi 2,500
10. lrmoore 2,400
11. bbao 2,125
12. and235100 2,100
13. meverest 2,000
13. SPH 2,000
13. Johnjces 2,000
13. jkr 2,000
13. SStory 2,000
13. Chiefoft... 2,000
13. steedBmaher 2,000
13. tlman12 2,000
13. souseran 2,000
13. drexxl 2,000
13. Addihul 2,000
13. Iced-evil 2,000
13. lamaslany 2,000
13. ngailfus 2,000
13. stuartp44 2,000
13. aubertmr 2,000
13. grahamno... 2,000
13. acesover... 2,000
13. theProfessa 2,000
13. markmems 2,000
13. Freya28 2,000
13. DrDave242 2,000
13. Bamit99 2,000
13. Psychotec 2,000
13. dkarpekin 2,000
13. dpk_wal 2,000
13. Alex_AT 2,000
13. evilrix 2,000
13. kevin_uk05 2,000

1. RobWill 95,300
2. lrmoore 74,563
3. adamdrayer 70,785
4. Fatal_Ex... 66,696
5. stevenlewis 59,618
6. Chris-Dent 51,935
7. keith_al... 50,482
8. dragon-it 29,289
9. oBdA 26,002
10. Jay_Jay70 25,524
11. PeteLong 22,548
12. crissand 21,947
13. Netman66 20,812
14. johnb6767 19,997
15. Debsyl99 19,200

02.14.2008 at 01:23PM PST, ID: 23164450

	[x] Attachment Details

[x]

The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

The Grade of the Solution
The Zone Rank of the Expert Providing the Solution
The Number of Author and Expert Comments
The Number of Experts Contributing
The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

4.6

Network Card issues on a HP DL380 server, not showing up in Device Manager

Zones: Internet Protocols, SBS Small Business Server, Computer Servers

Hi,
I have major problems with the network cards on a DL380 with WIndows SBS installed.

The adapters were originally showing up and working, however, whenever the server rebooted it would ask for certain drivers and then fail because it said the failed - however, this did not affect the network, as it was the Virutal Bus Adapter that was failing - the actual adapters were installed and running. In an attempt to fix this I removed both network adapters and rebooted into safe mode. Upon doing this, the network adapters are no longer even detected. There is no 'Network Adapters' in Device manager and it is not picking them up. I have removed and am about to reinstall the HP Support Pack - but can't see how this will resolve things?

When I click View Show Hidden Devices in Device Manager, I see a couple of Network adapters but these are old (ghost) adapters that I cannot remove - when I do it says they may be needed to boot the server. I have googled around and the only thing I can see is that maybe the TCP stack is corrupt. I followed the netsh winsock reset command and have had no luck.

Can anybody help me? This is a live server and it is 9PM here - I need to get the server back on line before business starts tomorrow.

Thanks!

When I click View

Start your free trial to view this solution

Question Stats

Zone: Networking

Question Asked By: smckellar83

Solution Provided By: SysExpert

Participating Experts: 5

Solution Grade: C

Translate:

Loading Advertisement...

Microsoft

Internet Protocols
Applications

Development
OS

Hardware
Windows Security

Apple

Operating Systems
Hardware

Programming
Networking

Software

Internet

Search Engines
File Sharing
WebTrends / Stats
Spy / Ad Blockers

Web Browsers
New Net Users
Web Development
Chat / IM

Anti Spam
Web Servers
Anti-Virus
Email Clients

Gamers

Tips
Online / MMORPG
Puzzle
Emulators

Action / Adventure
Role Playing
Consoles
Game Programming

Strategy
Sports
Misc
Computer Games

Digital Living

Hardware
New Net Users
New Users

Software
Digital Music
Gaming World

Home Security
Apple
Networking Hardware

Virus & Spyware

Vulnerabilities
IDS
Encryption
Anti-Virus

Operating Systems Security
Software Firewalls
WebApplications
Cell Phones

Operating Systems
Internet
Hardware Firewalls

Hardware

Handhelds / PDAs
Displays / Monitors
Components
Networking Hardware

Peripherals
Laptops/Notebooks
Storage
Servers

Desktops
New Users
Misc
Apple

Software

System Utilities
Industry Specific
Network Management
Photos / Graphics
Page Layout
VMWare
Misc
Web Development

OS
CYGWIN
Voice Recognition
Message Queue
Quality Assurance
Security
Firewalls
MultiMedia Applications

Development
Database
Office / Productivity
Business Management
OS/2 Apps
Server Software
Internet / Email

ITPro

OS
Storage
Encryption
Operating Systems Security
Apple Hardware
Laptops & Notebooks
Servers
Networking Hardware
Peripherals

Devices
Displays / Monitors
WebTrends / Stats
Search Engines
Firewalls
WebApplications
IDS
Vulnerabilities
Email Clients

File Sharing
Spy / Ad Blockers
Web Browsers
Web Servers
Networking
Anti-Virus
Chat / IM
Anti Spam

Developer

Web Servers
Web Browsers
Game Programming
Dev Tools
Industry Specific
Office / Productivity

Database
CYGWIN
Web Development
Search Engines
File Sharing
WebTrends / Stats

Programming
Content Management
Application Servers
Protocols

Storage

Removable Backup Media
Storage Technology
Servers

Grid
Remote Access
Backup / Restore

Misc
Hard Drives

Miscellaneous
Security
Development
Linux
VMWare

MainFrame OS
Unix
Apple
OS / 2
AS / 400

BeOS
Microsoft
VMS / OpenVMS

Database

Oracle
Miscellaneous
MySQL
Software
Sybase
Contact Management
PostgreSQL
Data Manipulation
Clarion
InterSystems Cache

Siebel
MUMPS
OLAP
SQLBase
SAS
GIS & GPS
4GL
Berkeley DB
DB2
Informix

Interbase / Firebird
FoxPro
Reporting
LDAP
Filemaker Pro
MS SQL Server
dBase
MS Access

Security

Misc
Web Browsers
Software Firewalls
Operating Systems Security
File Sharing

Spy / Ad Blockers
Vulnerabilities
WebApplications
IDS
Anti-Virus

Encryption
Anti Spam
Email Clients
VPN
Chat / IM

Programming

Editors IDEs
Installation
Handhelds / PDAs
Multimedia Programming
System / Kernel

Algorithms
Game
Signal Processing
Project Management
Open Source

Database
Misc
Languages
Processor Platforms
Theory

Web Development

Scripting
Blogs
Web Servers
Software
Search Engines
Web Graphics
Images

Internet Marketing
Images and Photos
Components
Document Imaging
Web Languages/Standards
Illustration
WebApplications

Fonts
WebTrends / Stats
Authoring
Digital Camera Software
Miscellaneous

Networking

Protocols
Apple Networking
Network Management
Message Queue
Application Servers
Content Management
File Servers
Email Servers
Misc
Java Editors & IDEs

Wireless
Networking Hardware
Backup / Restore
System Utilities
ISPs & Hosting
Web Servers
Storage Technology
Removable Backup Media
Servers
Broadband

Grid
OS / 2
Novell Netware
Unix Networking
Windows Networking
Security
Telecommunications
Operating Systems
Linux Networking

Other

Community Advisor
Lounge
Community Support
New Net Users

Philosophy / Religion
Math / Science
Miscellaneous
URLs

Expert Lounge
Politics
Puzzles / Riddles

Community Support

Suggestions
New to EE
New Topics
Community Advisor

CleanUp
Announcements
General

Feedback
Input
EE Bugs

02.14.2008 at 01:39PM PST, ID: 20897388

smckellar83:

Some more on this, after installing the HP Support Pack the adapters reappeared - so I am back online, however, the same popups are still coming up. asking for Virtual Bus drivers. I have tried different drivers, however, at the end of it, it still says error occured.

Further to this, after putting the HP Support Pack 7.91 back on, the adapters are showing up as Local Area Connection 9 and Local Area Connection 10 - so there are some stale nics there somewhere still.

The Server is a HP 380 G5

02.14.2008 at 01:53PM PST, ID: 20897400

smckellar83:

OK so I spoke to soon - after installing the drivers and rebooting the server - the NICs have disappeared again.

02.15.2008 at 12:23AM PST, ID: 20900104

smckellar83:

So I put the latest HP NCU on the server and then rebooted and I now have my NICs back - however I am still seeing these N373i Virtual Bus Adapters

02.15.2008 at 12:24AM PST, ID: 20900110

smckellar83:

Further to that - I found this page
http://woosie-uk.blogspot.com/2007/01/how-to-fix-failed-hp-network.html

But I cannot follow the steps because it will not let me remove the old NICs from 'Network Adapters'

02.15.2008 at 01:59AM PST, ID: 20900463

smckellar83:

here are some of the errors and screens that have been popping up

network1.png (8 KB) (File Type Details)

If I attempt to install the drivers from network.png i see this next

network3.png (23 KB) (File Type Details)

These are all the adapters showing up, only when I click View Hidden in Device Manager. It will not let me remove them, saying they are required to boot the server

network4.png (12 KB) (File Type Details)

This is the error that pops up when I try to remove any one of the adapters in Device Manager

network.png (11 KB) (File Type Details)

This pops up every time the server is rebooted - and will not take the drivers I try

02.15.2008 at 07:14AM PST, ID: 20902409

Rank: Master

SysExpert:

You may need to do this at the registry level.

What error do you get when trying to remove the Ghost NICs ?

I hope this helps !

02.15.2008 at 07:19AM PST, ID: 20902461

Rank: Master

SysExpert:

Did you try to use Safe mode again to remove the drivers, following the instructions from your link ?

I hope this helps !

02.15.2008 at 08:50AM PST, ID: 20903476

smckellar83:

yes, I have tried safe mode. and still the same thing. the error I get is in network4.png in the pic above.

i have gone intot the registry into HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ Tcpip\Parameters\Interfaces and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ Tcpip\Parameters\adapters and cleaned them out. Then rebooted and had no luck.

02.19.2008 at 03:20AM PST, ID: 20927249

denev:

Hi all,

http://h71028.www7.hp.com/enterprise/cache/461231-0-0-0-121.html

You can check if your DL380 G? is compatibel to Win SBS.
Only for G5 is compatibel.

Regards

02.19.2008 at 01:33PM PST, ID: 20932831

smckellar83:

thanks for the input, however, it is a DL380 G5 that I have running Windows 2003 SBS

02.19.2008 at 06:13PM PST, ID: 20934446

Rank: Master

SysExpert:

You may need a new install, or to remove All the hardware entries in the registry and let it rebuild.

In addition, you may need to physically remove some INF and driver files beforehand.

Not fun.

02.22.2008 at 12:08AM PST, ID: 20955417

smckellar83:

A new install isnt really an option. Being SBS - and with over 50 users connected to the server, it is going to be a nightmare (half of those users are out on the road).

Regarding the hardware entriies in the registry - sounds like a good idea, but where are they?

02.22.2008 at 09:05AM PST, ID: 20959290

Rank: Master

SysExpert:

You would need to check the entries in the device manager, remove the associated driver files and INF files.

For the registry, you could delete the entire hardware subkey, and let windows rediscover everything- Drastic, but useful in cases like this if all else fails.

Other options are to do a SWING reinstall, saving all the AD and mail box stuff, and reinstalling the data back onto the same server

Accepted Solution

03.11.2008 at 02:21PM PDT, ID: 21100501

arrowtech:

Did you get a fix for this? We have a 2003 R2 server running Exchange that has lost it's NICs 2 nights straight. We have already had the motherboard replaced by HP.

03.11.2008 at 02:23PM PDT, ID: 21100528

smckellar83:

i got my nics back after re-installing support pack 7.91a, however was still receiving the strange popups for drivers. these have recently stopped, however, i am scared to reboot - so will have to wait and see to be certain. i think it could be to do with teaming or something? or an old driver?

smckellar83

03.11.2008 at 02:26PM PDT, ID: 21100552

"removed the associated driver files and INF files" then applied new ones. messages have stopped popping up. reboot will be the ultimate test

eembyrne

04.03.2008 at 11:12PM PDT, ID: 21279370

I had the same problem with the HPNC373i NIC on a DL380i ,Property pages were locked and no configuration was possible. I tried uninstalling the nics. I couldn't reinstall I got f"File not found errors"
After several hours on the phone with HP suport installing every driver they had, updating the firmware and trying workarounds they suggested such as reinstalling the virtual devices they suggested a reinstall of the os. It was not an option as this was my exchange server. I was able to get the nics functioning with a system state restore, but they were still not configurable. I ended up replacing the old IP's in the registry with the new IP info and finally got the address change. I still cannot configure the nics through the properties pages and HP concedes that there is no fix.
The main caveat is to do a system state backup before uninstalling these nics on a production server.

modecbs

04.22.2008 at 02:59PM PDT, ID: 21415972

We have a similar issue with a 380 G5, running SBS 2003 R1 - the nics seems to install soundly enough, although in device manager there's a yellow exclamation against the two nics. We used Acronis TrueImage to move SBS from a flaky Siemens Primergy box to the G5, everything has gone swimmingly so far, apart from the nic dectection/drive issue.

I've tried most nic drivers, new and old, also the latest carepacks - but sadly, to no avail. Reinstalling the OS from scratch is not a option for us. I'll give HP support a call tomorrow, and feedback any developments.

Paul

20080236-EE-VQP-29 / EE_QW_EXPERT_20070906