Question

I am no longer reciving an ip adress from the internet! Not I have vista!

Asked by: Checchiart386

Ok well here is what happened!
I no longer wanted norten anti virus on my computer! So i removed it throgh add or remove!
Then in installed AVG and the next day i turned on my computer and it did an automatic system restore.
Now the weird thing was Norten came back and AVG was gone!
Now i had to manually remove norten and now i am not recieving internet!
I tested the internet and its fine! My desktop is not getting internet!
Someone help me! I cant afford a new computer!
PLEASE NOTE
This is a Dell Inspiron 530 and it is running windows vista 32 bit!

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Asked On
2009-07-28 at 17:58:34ID24608202
Tags

Ip address

,

no internet

,

internet

,

vista

,

norten

,

AVG

Topics

Internet Protocols

,

Microsoft Hardware

,

IP PBX Systems

Participating Experts
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Answers

 

by: cerrmjPosted on 2009-07-28 at 20:54:37ID: 24967049

I would do another system restore - but choose a time prior to your first removal of Norton.  That should get things back.  Then instead of manually removing norton - use the add/remove programs to remove norton.  Be sure to reboot when you are done, then install AVG.

It is hard to say why it did an automatic system restore in the first place - that is weird.

Good luck.


 

by: xctechxcPosted on 2009-07-28 at 21:05:09ID: 24967096

Actually, you could try running the norton removal tool.  You can get it here:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Just choose the version of Norton you had, download it, and follow the steps including any reboots.

If a file from a botched Norton removal was causing the blocked internet, this should take care of it.

Also, I would like more information to troubleshoot with:
-How is your internet coming in?  Cable/DSL modem to router to your computer or cable/DSL directly into the computer?
-You said you know the internet is fine because you tested it.  How did you do that?
-Please go to start--->run and type "cmd" (without quotes) and then click OK
     Once at the black screen, please type "ipconfig /all" (without quotes) and paste the results here

Thanks!

 

by: malkaj01Posted on 2010-05-17 at 15:41:41ID: 32785918

Hi Checchiart386,

Seems like you're Firewall might be messing up something. Check you're firewall settings as well as checking IP configurations for your netowork adapters.

Please post feedback on this.

Cheers!

 

by: ElinKeiPosted on 2010-06-09 at 13:47:30ID: 32956379

Do you have a system restore to after  you removed Norton?

What happened here is Norton puts filters on your internet connection. Now that you removed it the system restore put back just parts of the program but not all.

If you removed it manually most likely the filters are not removed.

Have you tried to reset your firewall settings in control panel? While you are there reset your internet settings too. You will find in under advanced and "Reset internet explorer settings"

20120131-EE-VQP-002

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