Question

When I right click on a file my PC freezes up and I cannot do anything except reboot

Asked by: Don-White

Using XP professional
My desktop is a Sony VGC-VA10G with a lazer mouse, wireless.
This problem just accured several weeks ago.  Before that I did not have any problem with right click.

I do not know of any changes in my hardware or software except for norton updates.  I upgraded to Norton 360 version 3 from v-2

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Asked On
2009-08-20 at 07:27:07ID24668300
Topic

WINS

Participating Experts
2
Points
500
Comments
4

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Answers

 

by: extpctweakerPosted on 2009-08-20 at 07:30:17ID: 25142954

Go to HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers

Delete the 3rd party entries till it starts working ;)

Hope it helps

Cheers

 

by: nuke3ddPosted on 2009-08-20 at 07:32:58ID: 25142992

Is is only on files?

- Try running a filesystem check.
- Maybe try a different mouse (in the hopes that it uses different drivers)
- Try installing/updating mouse drivers
- Instead of a right click, does pressing the context menu button (to the left of the right ctrl key) also make your computer crash?

 

by: extpctweakerPosted on 2009-08-20 at 07:33:37ID: 25143001

Edit :- I think this might be an easier way to fix the issue :-

Download ShellExView (from nirsoft.net) and run it. It will scan the registry for all the shell extensions. Once the scan is over and the list is displayed, you need to spot the context menu handlers. Sort the results using "Type", so that the context menu handlers are displayed together.

Disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

ShellExView :-

http://www.nirsoft.net/utils/shexview.html

 

by: Don-WhitePosted on 2009-08-20 at 08:45:02ID: 25143968

Thanks, for your excellent help with the shell program.

20120131-EE-VQP-002

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