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6.2

Cannot start Microsoft office outlook. Unable to open the outlook window.

Asked by rhase in Windows NT Networking, Email Clients, Email Software

Tags: outlook, start, cannot, microsoft, open

I have a reoccurring Outlook problem with a user that I would like to permanently resolve. Every so often she cannot open Outlook and gets the following popup message: "Cannot start Microsoft office outlook. Unable to open the outlook window. The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists." Three months ago I upgraded her workstation and the problem had not occurred again until today. So there seems to be a network component to this problem.

My solution has been to copy the existing PST, rename it and then make it the default data file. Outlook then opens. I had unsuccessfully tried repairing and reinstalling office. The files are accessible over the network and all permissions are correct, the user owns the files.

Some network back ground.

Workstation:
XP Pro SP2 current patches
Office 2003 Small business current service packs and patches.
PST's live on shared drive on server.

Server:
Windows 2000 SP 4 Current patches

Any ideas what is causing this to reoccur?

View the Solution FREE for 30 Days

20091021-EE-VQP-81

Cannot start Microsoft office outlook. Unable to open the outlook window.

Asked by rhase in Windows NT Networking, Email Clients, Email Software

Tags: outlook, start, cannot, microsoft, open

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