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August 29, 2008 08:01pm pdt
 
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A challenging network adapter problem

Tags: Microsoft, Windows XP, Professional, D-Link, 10/100/1000 Gigabit Desktop Adapter, DGE-530T
I've got a workstation with multiple network-related problems, and haven't made any headway on fixing any of them.  The workstation has an onboard 10/100 adapter, and a PCI gigabit NIC installed.  The gigabit NIC has been in use for several months, without any problems until today.

ERRORS AND PROBLEMS:
- The onboard NIC cannot be enabled.  It gives a "Connection failed!" error directly after the "Enabling..." message.
- The PCI NIC has the same problem as above, but only if I manually disable it first.
- The PCI NIC will sometimes connect at 1Gbit/s to a gigabit switch, and sometimes only 100Mbit/s.
- The biggest problem is that no network activity will work over the PCI NIC.  I cannot ping any computer on the network, including those connected to the same switch.  All other systems on that switch can access the network without a problem.
- Using the PCI NIC, the computer will, every so often, work right after startup.  It only lasts for a few seconds (long enough to load up the homepage of IE), then it stops working.
- The onboard NIC will obviously not take a network connection, since the adapter will not allow itself to be reenabled.

WHAT I'VE TRIED:
- Swapping the network switch directly connected to the computer for another one that is known to work.  No change.
- Swapping the port the computer is connected to on the switch.  No change.
- Used a different patch cable known to work between the computer and the switch.  No change.
- Tried two other gigabit PCI adapters, one the same model as the existing card, and one a different model.  No change.
- Reinstalled the adapter drivers.  No change.
- Cleared the ARP cache and flushed the DNS.  No change.
- Tried a winsockfix.exe file that usually fixes about 50% of network-related problems I come across.  No change.
- Tried a different PCI slot on the motherboard.  No change.
- Tried changing the onboard NIC to disabled in the BIOS.  No change.
- Tried a system restore to an earlier date.  No change.

OTHER NOTES:
- Looking at the packets being sent and received from the network card, the "sent" byte count will continue to rise at a steady rate, but the "received" byte count stays the same.
- I've tried another desktop and a laptop on the same network connection and they both work fine, leading me to believe it is a hardware or software problem with the computer itself.

Any ideas?  This problem has been confounding me all day, and I'm not sure what other steps I can/should take.  The only thing I can think of is to perform a full reformat and reinstall of Windows, but I'd like to avoid that if at all possible.
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Question Stats
Zone: Networking
Question Asked By: wthero
Question Asked On: 07.31.2008
Participating Experts: 3
Points: 500
Views: 0
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