Question

how to resolve shutdown that initiated by NT Authority/system

Asked by: concern_support

lsass.exe is ending itself how can i stop this

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Asked On
2009-06-15 at 13:21:48ID24493609
Topic

Windows NT Networking

Participating Experts
3
Points
500
Comments
39

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Answers

 

by: ssmith764Posted on 2009-06-15 at 13:25:38ID: 24632687

Sounds like the Sasser worm. Do you have AV software?

When you see the shutdown initiated countdown go to start>run and type 'shutdown -a' This will stop the shutdown.

 

by: arixsinPosted on 2009-06-15 at 13:26:23ID: 24632693

Yeah, definately sasser.

 

by: nsx106052Posted on 2009-06-15 at 13:29:04ID: 24632718

It does sound like the Sasser Worm.  At the command prompt type "shutdown -a".  This will prevent the system from shutting down.  Then I would recommend searching Google for a fix.  You should probably also update your anti-virus software.  

 

by: concern_supportPosted on 2009-06-15 at 13:32:38ID: 24632754

i have a AV software "Microsoft Forefront Security" found no sasser or blaster worm, run rootkit "revealer rootkit" delete some but don't really know what else to delete. run sasser and blaster fix tool no worms were found. Run Hijackthis don't know what check in order to fix.

My OS Server 2003.

When type shutdown -a users can't access the network, I can open active directory etc..

 

by: arixsinPosted on 2009-06-15 at 13:36:48ID: 24632792

Try malwarebytes from www.malwarebytes.org

 

by: concern_supportPosted on 2009-06-15 at 14:14:48ID: 24633112

I try what you propose but no malicious items were detected

 

by: ssmith764Posted on 2009-06-15 at 14:20:00ID: 24633157

Is the server patched up to date? I have seen a similar problem caused by AV software so make sure your server has Server 2003 SP2 and make sure forefront is completely up to date.

Do you get any other error messages? is there an error code when lsass crashes?

 

by: arixsinPosted on 2009-06-15 at 15:43:30ID: 24633662

Any recent software changes? Updates, new programs, etc

 

by: concern_supportPosted on 2009-06-16 at 05:57:31ID: 24637432

nop just add some updates.

The server has Server 2003 SP2 Standard Edition, Forefront is up to date.
The error code:
"This system is shutting down. please save all work in progress and logg off. any unsaved changes will be lost. This shutdown was initiated by NT Authority/system.
the system process 'C:\windows/system32\lsass.exe' terminated unexpectedly with status code -1073741819 the system will now shutdown and restart"

 

by: arixsinPosted on 2009-06-16 at 06:10:45ID: 24637542

 

by: ssmith764Posted on 2009-06-16 at 06:17:49ID: 24637597

See if you have this hotfix installed: http://support.microsoft.com/kb/893246

 

by: concern_supportPosted on 2009-06-16 at 06:26:18ID: 24637695

when I click on it it shows SP2

 

by: ssmith764Posted on 2009-06-16 at 06:30:34ID: 24637727

How long is the server up before you get the error? If it is up for some time you could try disabling the AV software to see if this is the cause. Do you have any other applications running?

 

by: concern_supportPosted on 2009-06-16 at 06:51:57ID: 24637981

I think  since I have installed forefront i start to have LSA Shell error that restarts the computer once a day until I get this error describes above where the server restarts itself every five mns. and when I type "shutdownn -a" it didn't restart but i can't access to active directory and some other important components.

Let's try to desinstall forefront.

 

by: arixsinPosted on 2009-06-16 at 06:56:41ID: 24638033

Sorry, I thought SP3 was available.

 

by: concern_supportPosted on 2009-06-16 at 07:02:16ID: 24638091

the hotfix 893246 is older than what I have on the serer

When I'm trying to desinstall forefront I receive a "fatal error during installation"

 

by: ssmith764Posted on 2009-06-16 at 07:09:31ID: 24638177

Hmmmm. I would disable the AV services, reboot the server then try again.

 

by: concern_supportPosted on 2009-06-16 at 07:10:00ID: 24638184

After Restarting the Server I was able to desinstall forefront i just have the same error so i'm restarting again

 

by: arixsinPosted on 2009-06-16 at 07:11:25ID: 24638196

Lsass is responsible for several different system services. Have you tried looking through the event log for more specific errors?

 

by: concern_supportPosted on 2009-06-16 at 07:24:34ID: 24638332

There is really nothing specific the errors I have in Event viewer are: Winlogon ID 1015, LoadPerf ID 3011, Service control Manager ID 7000, 7038,8003, 7003, Win32 ID 29 that's all

 

by: concern_supportPosted on 2009-06-16 at 08:57:49ID: 24639339

hellooooooooo

 

by: arixsinPosted on 2009-06-16 at 09:13:13ID: 24639485

Can you post your hijackthis log here please?

Also, try combofix http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

by: concern_supportPosted on 2009-06-16 at 09:19:36ID: 24639545

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:18:16 AM, on 6/16/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Dfssvc.exe
C:\WINDOWS\System32\dns.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\ismserv.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\WINDOWS\system32\ntfrs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\oobechk.exe
C:\WINDOWS\system32\mshta.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/softAdmin.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ShutdownEventCheck] %systemroot%\system32\dumprep 0 -s
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User '?')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User '?')
O4 - HKUS\S-1-5-21-1314936129-2815895391-1036861029-2797\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User '?')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O15 - ESC Trusted Zone: http://view.atdmt.com
O15 - ESC Trusted Zone: http://www.bleepingcomputer.com
O15 - ESC Trusted Zone: http://googleads.g.doubleclick.net
O15 - ESC Trusted Zone: http://www.eggheadcafe.com
O15 - ESC Trusted Zone: http://www.eventid.net
O15 - ESC Trusted Zone: http://images.experts-exchange.com
O15 - ESC Trusted Zone: http://www.experts-exchange.com
O15 - ESC Trusted Zone: http://www.freedomlist.com
O15 - ESC Trusted Zone: http://pagead2.googlesyndication.com
O15 - ESC Trusted Zone: http://bleepingcomputer.us.intellitxt.com
O15 - ESC Trusted Zone: http://images.intellitxt.com
O15 - ESC Trusted Zone: http://edge.quantserve.com
O15 - ESC Trusted Zone: http://forums.techarena.in
O15 - ESC Trusted Zone: http://m.webtrends.com
O15 - ESC Trusted IP range: http://66.129.67.103
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1240388948921
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = concern.net
O17 - HKLM\Software\..\Telephony: DomainName = concern.net
O17 - HKLM\System\CCS\Services\Tcpip\..\{AE843F10-D78F-4DC8-9F5D-BEECD9BFBDD3}: NameServer = 10.1.162.3,10.1.0.2
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = concern.net
O23 - Service: WTNGEW - Sysinternals - www.sysinternals.com - C:\DOCUME~1\BARRYR~1.ADM\LOCALS~1\Temp\WTNGEW.exe
O23 - Service: ZSIM - Sysinternals - www.sysinternals.com - C:\DOCUME~1\BARRYR~1.ADM\LOCALS~1\Temp\ZSIM.exe

--
End of file - 4147 bytes

 

by: arixsinPosted on 2009-06-16 at 09:37:27ID: 24639731

The last 2 entries (023) make me nervous. NOTHING should run from a temp directory.

 

by: concern_supportPosted on 2009-06-16 at 09:40:27ID: 24639759

so what do you suggest

 

by: concern_supportPosted on 2009-06-16 at 09:43:55ID: 24639792

combofix doesn't work on Server 2003

 

by: arixsinPosted on 2009-06-16 at 09:59:53ID: 24639940

I would backup those last 2 and remove them

 

by: concern_supportPosted on 2009-06-16 at 10:11:51ID: 24640065

They refer to the rootkit revealer tool so i think i can delete them

 

by: concern_supportPosted on 2009-06-16 at 10:19:24ID: 24640140

i  remove them

 

by: arixsinPosted on 2009-06-16 at 10:38:40ID: 24640341

no change?

 

by: concern_supportPosted on 2009-06-16 at 11:23:19ID: 24640778

nop nothing

 

by: concern_supportPosted on 2009-06-17 at 07:00:41ID: 24648258

no more ideas?

 

by: arixsinPosted on 2009-06-17 at 09:08:58ID: 24649762

Nothing from me. Sounds like you have a corrupt OS install. You have no virus' and no malware.  Maybe try a repair install of the OS?

 

by: arixsinPosted on 2009-06-17 at 09:09:24ID: 24649766

can you run SFC /SCANNOW from the run prompt?

 

by: concern_supportPosted on 2009-06-17 at 09:17:06ID: 24649843

helloooooooooooo

 

by: arixsinPosted on 2009-06-17 at 09:24:28ID: 24649910

hi?

 

by: concern_supportPosted on 2009-06-17 at 12:59:43ID: 24651944

no more comments about my issue?

 

by: ssmith764Posted on 2009-06-17 at 15:31:32ID: 24653245

This one seems to have stumped everyone.Maybe you should log a support call with Microsoft. The first thing they will get you to do is disable / remove any non-microsoft software so if  you have any on the server this would be the first place to start troubleshooting.

 

by: concern_supportPosted on 2009-06-18 at 05:58:15ID: 24656909

ok thank you for your advice

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