Question

Remote Desktop Web Connection through router not working.

Asked by: zeeny

Hi, this is my first question here.  I'll try to err on the side of being thorough.  Good luck, I hope someone can help me!


Remote Desktop Web Connection does not work from non-firewalled WAN locations even though it works perfectly between the 2 computers on my home LAN.  Port scans from GRC.com show my port 80 as open.  I've double checked that I correctly mapped port 80 through the router to my LAN side computer's static IP address.

Using my local web cafe's non-firewalled internet connection, I type "http://xx.xxx.xxx.xxx:80/tsweb" in Internet Explorer.   What happens?  ERROR:  "The page cannot be displayed."  (Of course xx.xxx.xxx.xxx is my router's public IP address.)

Just for kicks, I reconfigured my IIS web page properties to listen to an alternate port (I tried 3390) which I also mapped through my router to my target computer.  What happened?  ERROR:  "The page cannot be displayed."

Again I note that Remote Desktop Web Connection works great within my home network, and that regular non-http Remote Desktop client (Start-Programs-Accessories-Communications-Remote Desktop Connection) works great from remote locations after mapping port 3389 through my router.     (Note: I wouldn't even bother with the the Web Connection interface, but many public computers do not have the full Remote Desktop client available because they have older machines or they have a proprietary operating system where the RD program is not accessible. --Think Kinko's.)

The configuration:

cable modem --> buffalo airstation wbr-g54 wireless router with WPA/PSK (TKIP) encryption in place --> recent, clean win xp pro client w/IIS installed and Remote Desktop enabled.

--The router-client cxn is wired ethernet.  I use the wireless for other computer(s) on my home network.)
--No 3d party antivirus or software firewalls installed.  Microsoft ICS firewall disabled.

Thanks in advance for any suggestions!

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Asked On
2003-09-24 at 17:12:35ID20748119
Tags

remote

,

desktop

,

router

,

web

,

connection

Topic

Windows Networking

Participating Experts
4
Points
250
Comments
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Answers

 

by: drev001Posted on 2003-09-25 at 12:20:37ID: 9430884

It could be that your ISP is stopping you from running any kind of servers. In other words, the only incoming traffic allowed into your router from the internet is established connections.

 

by: zeenyPosted on 2003-09-25 at 12:55:51ID: 9431174

I had a similar thought but when I explained my Remoted Desktop problem to Comcast tech support, I was told that they were not blocking port 80.

Perhaps I do not understand what you mean by "established connections."  As mentioned above, I have been successful with Remote Desktop (port 3389) but unsuccessful with Remote Desktop Web Connection (tried port 80.. and later port 3390).  I'll add that I've also been able to configure my router from a remote location via an HTTP interface.  That would be a port 80 operation, yes?   So I'm not clear on how my ISP might be allowing some kinds of connections but not others.



 

by: drev001Posted on 2003-09-25 at 13:03:40ID: 9431243

No, that's probably not the problem then. Well I had a problem once where inbound NAT mappings weren't working over port 80 but were fine on other ports. This turned out to be the routers web-based config page interfering as it also uses port 80. I just configured the routers config page to listen on port 9980 and it worked fine.

When you changed the port to 3390, did you use http://ipaddress:3390 when testing?

 

by: zeenyPosted on 2003-09-25 at 13:16:52ID: 9431343

Yes, I used http://ipaddress:3390/tsweb.      And I too think I was having a conflict with my router's web-based config page interfering, which is one reason why I tried port 3390.  (even tried 8019 too)    I turned off my router's remote configuration feature to be sure.  Still no luck.  I really really thought this would work when I tried the different ports.

 

by: drev001Posted on 2003-09-25 at 13:26:48ID: 9431416

You do have both 3389 and 80 forwarded?

Another thing to check is IP restrictions in IIS. Although the defaults are to allow all.

 

by: zeenyPosted on 2003-09-25 at 13:41:43ID: 9431505

Both 3389 and 80 are forwarded.   The default IIS setting says "(All Unassigned)" if that's what you mean.

 

by: drev001Posted on 2003-09-25 at 14:24:14ID: 9431768

No there's an option to restrict access by IP address in the properties page, directory security tab.

 

by: zeenyPosted on 2003-09-25 at 14:29:32ID: 9431807

I see.   Under "IP address and domain name restrictions."   The edit button, however, is greyed out.    I do know that I've never changed that setting, so I'm okay so long as the default setting is to allow all.

And if you mean under "Anonymous access.." I've set that to allow anonymous access.

 

by: drev001Posted on 2003-09-25 at 14:34:19ID: 9431834

The router's got to be the weak link here, do you have another one to test?

Or you could try upgrading the firmware, do a factory reset. I'm running out of ideas.

Have you tried using the DMZ option to forward ALL traffic to this machine (just for testing purposes)?

You say there are no software firewalls, are they not present altogether or just disabled? disabling is rarely enough.

 

by: zeenyPosted on 2003-09-25 at 14:45:42ID: 9431901

I agree that is seems like the router.  I never thought to try to DMZ as I have a general paranoia about putting my whole box on the net even for a few seconds.  But I'm frustrated enough to give it a shot.  And I might have an old router.. I'll check.

Note:  I completely forgot that I'd installed Norton Antivirus with "File System Real Time Protection" running in the background.  I'll uninstall it and test things out again tonight or tomorrow.  Thanks much for all your suggestions thus far.

 

by: zeenyPosted on 2003-09-25 at 19:40:14ID: 9433084

I uninstalled Norton and tried 3390 again.  Voila, it worked.   Thanks for reasking about firewalls and for all the suggestions, drev001.

 

by: drev001Posted on 2003-09-26 at 04:34:51ID: 9435387

No problem.

 

by: briandecostaPosted on 2004-03-30 at 18:44:25ID: 10720462

i had exactly the same problem as you. I downloaded the tsweb software and during the installation, i noticed that the default installation location on the server side is C:\Inetpub\wwwroot\TSWeb. In fact for the tsweb to work properly, it should be C:\WINDOWS\Web\TSWeb. So you need to point the installation directory to this location. After I did this is is working fine from the WAN side. You just need to use to use the default settings for setting up IIs and make sure that you have opened ports 80 and 3389 for forwarding to the correct computer on your LAN. You have to set up win xp pro with a log in password to be able to access RD either with the RD client in accessories/communications, or using the web browser. Let me know if this works. It sure worked for me!

 

by: hyeemPosted on 2004-12-08 at 03:39:28ID: 12772287

I have had the same problem and i also needed to forward port 443 (https)

 

by: hharendsPosted on 2005-01-01 at 08:14:35ID: 12936162

I can connect with the internal website, read the mail but can not connect to the TsWeb services.
Calling https://xxx.xxx.xxx.xxx/tsweb/Default.HTM it shows the opening page where one is asked to enter the servername to connect. Entering the server name gives a error that teh server is not there and entering the server IP results in a error saying that the found server is not ready to accept these kind of connections.
In my oppinion i configured everything what i could find about this matter.

Anny sugestions.

20120131-EE-VQP-002

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