Question

A few computers can not print to a networked printer.

Asked by: carlbordelon

The NOS is Windows 2000 Server and the client is Win2000Pro.  In an office, there are about 20 computers and a few printers.  One particular printer, which has it's own IP address, will not print from some of the computers.  We are connected to the network and can ping the printer.  When a print job is sent to the printer it looks as though it is going to printer....it goes into the print queue and then disappears without printing it.  Some computers work fine and prints, but a couple have this problem.  It started doing this last Friday, Oct 10th.  If we go to command line and type ping -t xxx.xxx.xxx.xxx and continuously ping the printer, it times out after a few minutes of pinging.  But, as I said before, other computers can print to it fine.

??????????
Carl Bordelon

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Asked On
2003-10-15 at 11:15:17ID20767926
Topic

Windows Networking

Participating Experts
2
Points
250
Comments
5

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Answers

 

by: mapledrumsPosted on 2003-10-15 at 14:31:42ID: 9558079

Might be a print server issue or a corrupted arp cache on the server. Try clearing the arp cache first. Do a arp -d *. Also try rebooting the print server box, or power recycling the printer if it's built in. Is the printer given a hostname resolved to IP through a DNS server for the clients ? If that's the case, clear the DNS cache on the clients that's having this issue:

To view the current DNS resolver cache content and the entries preloaded from the Hosts file, go to the command prompt and type

C:\> ipconfig /displaydns

Each entry shows the remaining Time to Live (TTL) in seconds. To clear the cache, go to the command prompt and type

C:\> ipconfig /flushdns

Flushing the DNS cache clears all entries and reloads the entries from the Hosts file.

Finally, check that the configuration of the print server is correct.

 

by: wallewPosted on 2003-10-17 at 18:13:25ID: 9575104

Agree with the above....  What kind of printer??

HP has admitted problems with JET and windows 2000.  They suggest using direct TCP/IP and I would probably use sharing on the print server to the workstations.

Also check the gatewate on the printer.  Make sure it is set to 0.0.0.0 subnet 0.0.0.0

Also.... Xerox has quit supporting TCP/IP ports on Win2k+ and want you to use LPR (LPD) ports instead.  You have to install Unix Print services for that on the workstations and server and setup lpr (lpd) ports to the printer.  Need printer brand info...

 

by: mapledrumsPosted on 2003-11-23 at 18:43:56ID: 9807976

Any updates ?

20120131-EE-VQP-002

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