have you check your swap file size vs you memory. Memory leak can cause this too.
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Server shutdown unexpected with different Reason Code
The client has a Windows 2003 R2 with SP2. Recently, the server has been shutdown unexpected with different Reason Code: 0x806000c, 0x8000005 and 0x805000f. He doesnt remember any thing change. The Event Viewer doesnt have other events when that happens. How do you troubleshoot this problem?
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Answers
As painful as it might be, I would recommend changing his shutdown options so that the server does not automatically restart in the event of a system failure. That way, he will see a blue screen that should give more detailed information - i.e., the actual STOP error that occurred - for troubleshooting.
do you have a memory.dmp on minidump.dmp
if yes : install "debbuging tools for windows"
at http://www.microsoft.com/w
do file, symbol path
enter: SRV*c:\websymbols*http://m
and file, open crash dump
What it said?
1. We thought it is power issue so that we did add UPS for backup power. But we had another two shutdown.
2. Disable automatically restart: this server is used for remote access. We prefer to keep automatically restart.
3. swap file size are the same as the memory.
4. Troubleshooting it using symbol is what I like to do. However, I don't have *.dmp file. How can I enable it so that I can have dump file next time?
thank you for all inputs.
The server shutdown again. The below is the Bugcheck Analysis . More details can be found http://www.chicagotech.net
SESSION_HAS_VALID_POOL_ON_
Caused by a session driver not freeing its pool allocations prior to a
session unload. This indicates a bug in win32k.sys, atmfd.dll,
rdpdd.dll or a video driver.
Arguments:
Arg1: 00000019, session ID
Arg2: 00001c60, number of paged pool bytes that are leaking
Arg3: 00000000, number of nonpaged pool bytes that are leaking
Arg4: 0000004d, total number of paged and nonpaged allocations that are leaking.
nonpaged allocations are in the upper half of this word,
paged allocations are in the lower half of this word.
This seems to indicate that a driver (video?) is leaking and causing the system to freeze due to lack of free space in the paging file. The Gpff tag has something to do with screen fonts, I think, and the dump file info indicates a possible problem with a video driver. I would do a couple of things. First, if you haven't already done so, make sure this server is up-to-date on service packs and security updates. Second, try the following video-related steps:
1. Make sure you are using the latest available version of the manufacturer's video drivers on the server.
2. On the server itself, set the display settings to 256 colors rather than any of the higher color density settings.
3. If this is a terminal server, or if admininstrators are using remote desktop for administration: On the server itself, disable Active Desktop for all users. This setting is in the Terminal Services Configuration on the server.
4. Also, in the case of a TS, make sure all users have their session display settings configured to use 256 colors rather than any of the higher display color level settings.
5. Reduce the hardware acceleration level in the display settings.
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by: keith_alabasterPosted on 2007-07-05 at 10:40:30ID: 19425808
What is the environment the server runs in? temperature etc?
The messages suggest power or a system component failure.
Are you running on UPS for backup power?