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8.5

Multiple netdiag errors and long logon times

Asked by Zaurb in Windows Networking, Windows 2003 Server, Windows XP Operating System

Some of our users complain that especially in the morning they have to wait for quite a long time after they input their domain credentials into login window. Some of them wait for several minutes until they see desktop icons appearing, others have to wait to access network-based applications (Outlook configured for exchange server and other applications running from network shares). Others have to wait for a while when "Applying computer settings" windows is displayed.
All computers are Windows XP SP2 and all servers are Windows 2003 SP2

I've checked event log and noticed that most of them have the following events:

-----------------------------------------------------------
Type: Error
Event: 7023
Source: Service Control Manager
Description: The Computer Browser service terminated with the following error: Timeout. Operation failed (literal translation from Italian)
-----------------------------------------------------------
services.msc shows that 'computer browser' service is not running, however i can successfully launch it manually after logging in. I've applied the KB889320 but the issue is not resolved.

-----------------------------------------------------------
Type: Error
Event: 1054
Source: Userenv
Description: Windows cannot obtain the domain controller name for your computer network. (Domain controller does not exist or can not be contacted). Group Policy processing aborted.
-----------------------------------------------------------
This event is immediately followed by Warning (Event 1517, source Userenv)


Netdiag errors common to most of these PCs are as follows:

DC list test . . . . . . . . . . . : Failed
Kerberos test. . . . . . . . . . . : Failed
    [FATAL] Cannot get ticket cache from Kerberos.
    The error occurred was: (null)
LDAP test. . . . . . . . . . . . . : Passed
    [WARNING] Failed to query SPN registration on DC 'server1.domain.local'.
    [WARNING] Failed to query SPN registration on DC 'server2.domain.local'.

How can I resolve the problem?








[+][-]04/21/08 08:02 AM, ID: 21402587Accepted Solution

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About this solution

Zones: Windows Networking, Windows 2003 Server, Windows XP Operating System
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Solution Provided By: ryansoto
Participating Experts: 3
Solution Grade: A
 
[+][-]04/17/08 06:59 AM, ID: 21377097Expert Comment

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