Question

XP SP2 Slow Browsing and Remote Desktop

Asked by: Answers2IT

Currently have a PC with XP SP2 and a Linksys wireless card.  don't know if it is related but I installed AVG antivirus and anti spyware on the machine.  About a week later, I experienced severe degradation when browsing the internet or network, most of the time resulting in a page cannot be displayed.  It slows to a crawl with about 20% packet loss.  I have uninstalled AVG, tried different nic and pc locations.  Many times I can connect to the Wireles (WPA - TKIP) but cannot get an ip address.  It is not the wireless as the PC next to it(literally) works just fine.  I have reinstalled TCP/IP, reset ip and winsock with netsh, removed any firewall and antivirus apps to no avail.  I have tried different profiles and local/domain accounts as well.  The most interesting point is that I can remote into the PC using remote desktop and it connects and works just fine with 0 packet loss on the network.  I have issues with devices that use the upper and lower filters registry entries where the devices (keyboard, CDRom) only work through remote desktop.  Does anyone have an idea.

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Asked On
2007-08-28 at 09:11:20ID22791968
Tags

slow

,

xp

,

remote

,

desktop

Topics

Wireless Technologies

,

Windows XP Operating System

,

Internet Protocols

Participating Experts
3
Points
500
Comments
6

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Answers

 

by: natcomPosted on 2007-08-28 at 09:46:07ID: 19784743

you have done about everything that can be done the only thing left to do is a system repair install.

http://www.michaelstevenstech.com/XPrepairinstall.htm

but before you do repair install let us see your log  from
this program http://majorgeeks.com/download3155.html

 

by: opie6373Posted on 2007-08-28 at 10:07:33ID: 19784917

just guesses but maybe a corrupt hardware profile?  delete it and log back in and it should recreate.

or maybe a bad user profile? what happens if you log in with as another user mabye create a new user, login and try it with a fresh profile.

also, the other pc--is windows managing the wireless or the linksys driver?  what about the problem pc?  maybe try it the other way

 

by: Answers2ITPosted on 2007-08-28 at 10:52:37ID: 19785295

Hijack This Output....Looks like I have a Netgear nic in there instead of a linksys.  Also, keep in mind that if I rdp into the machine, everything works fine.  there must be something in the registry that is causing the issue that does not apply when I am connected via remote desktop.  I have ruled out user profiles, hardware profiles already.  I have tried multiple wireless nics with different management configuartion options as well.

C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Wireless-G PCI Adapter with RangeBooster\WLService.exe
C:\Program Files\Wireless-G PCI Adapter with RangeBooster\WMP54GR.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Logitech\Harmony Remote\harmonyClient.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\HEWLET~1\Toolbox\STATUS~1\STATUS~1.EXE
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\logon.scr
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/default
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://svcs.microsoft.com/svcs/mms/addin.asp?Plcid=0409&Version=4.7&CLCID=0409&BrandID=WindowsMessenger&Country=00
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2k0.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [HP SchedIndexer] "C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppschedindexer.exe"
O4 - HKLM\..\Run: [HP AutoIndexer] "C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppautoindexer.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PDF3 Registry Controller] "C:\Program Files\ScanSoft\PDF Professional 3.0\\RegistryController.exe"
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\\PSDrvCheck.exe
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech Harmony Remote.lnk = C:\Program Files\Logitech\Harmony Remote\harmonyClient.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Scansoft PDF Converter 3.0 - res://C:\Program Files\ScanSoft\PDF Professional 3.0\IEShellExt.dll /100
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} - C:\PROGRA~1\NEOTRA~1\NTXtoolbar.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.0.0971.12/WinSSWebAgent.CAB
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://www.container-it.com/tsweb/msrdp.cab
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://10.10.10.19/activex/AxisCamControl.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
O16 - DPF: {CE74A05D-ED12-473A-97F8-85FB0E2F479F} (dlControl.UserControl1) - https://stores.musictoday.com/store/nugs.net/MTNugsActiveX.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Answers2it.lan
O17 - HKLM\Software\..\Telephony: DomainName = Answers2it.lan
O17 - HKLM\System\CCS\Services\Tcpip\..\{87C2C03B-3252-4D7F-BC56-6FA68FDEFD50}: NameServer = 192.168.1.2
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Answers2it.lan
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - AppInit_DLLs: WIKI.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: WMP54GRSVC - Unknown owner - C:\Program Files\Wireless-G PCI Adapter with RangeBooster\WLService.exe" "WMP54GR.exe (file missing)

 

by: opie6373Posted on 2007-08-28 at 12:18:03ID: 19786027

the only thing i saw in that log that might be worth a look:

O23 - Service: WMP54GRSVC - Unknown owner - C:\Program Files\Wireless-G PCI Adapter with RangeBooster\WLService.exe" "WMP54GR.exe (file missing)

you seem very thorough so i take it you've checked the event logs?

i would think packet loss would be due to a poor wireless signal.  but you can use it fine with RDP.  

at this point, i would use msconfig and start disabling services and items that startup until you ascertain which one is the issue

 

by: geewillyPosted on 2007-08-28 at 15:21:17ID: 19787393

Doesn't rdp use default generic drivers?  I know you mentioned that you changed nics and all but it does sound like a goofy driver issue.  Is xp managing the wireless or are you using a different wirelless utility?  Not sure if this is a laptop or not, if you specified earlier sorry about that but I have seen before where somehow internal wireless NIC was disable in BIOS but is still operational in WinXP but caused weird issues from time to time.  Just guesses here as you do seem to know the ins and outs as it is.  Good luck and I am interested in the outcome.

 

by: Answers2ITPosted on 2007-08-29 at 19:26:02ID: 19797040

I can only surmise that it was a driver issue.  In frustration, I began carving keys out of the HKLM\System\Current\ControlSet.  I rebooteded and got the System cannot be loaded message.  I rebooted to Last known good and no longer had several devices including the wireless card and all printers, local and networked.  I reloaded the Netgear drivers and rebooted again.  The connection utility loaded but the nic would not connect to any network.  I rebooted again and went to bed.  I came home this evening and logged in and have total network capability.  Go figure.  I imagie it was an issue that I have seen typically with cdroms and keyboards where a third party driver or app is hooked into the device somehow.  In the previous cases it has been in the UpperFilter registry keys associated with the device.  A keyboard will show an error 39 and that the driver cannot be loaded. If you remote into the PC, the keyboard works fine.   a cdrom will not show up at all.  When the reference is removed the device starts working again.  Whatever it is, it was way beyond my pay grade.

20120131-EE-VQP-002

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