Cannot connect to netgear wireless router from laptop

As I said, I have already tried most of the basic things (including turning ON DHCP for the LAN side only, as I can access only via a fixed IP)
So, any steps to reset the router or something of that sort specific to my Netgear WGR614 would be great.

Isn't there a reset button at the back, you may need to use a pen to push it in?

You will have to hold it down for 15 - 20 seconds until you see all the LED's flashing together.

I am a bit afraid to do that. Also, one more thing I need to higlight;
In my roter homepage, I see many devices with IP 192.168.x.x when I click on "Attached Devices", so is that normal?

Also, can you briefly write the steps to follow for resetting;
What to connect, what device to power on, the order of connecting...

When you reset the device it will revert to its factory default settings so you need to ensure that you have the login details from ISP, they should be able to help you out to reconfigure it. All you should need is the user name and password to establish the connection to the internet and you will only need to enter that in once.

RE: All the other attached devices
Is your wireless unsecured by any chance, sounds like you have other machines on your network.

The Steps are as follows,

Contact your ISP and tell them that you need to reset your router and that you need the user name and password
Once its reset, you will need to logon to the router and enter the username and password.

Can you take screen shots of your routers configuration and post them here? We might be able to establish whats going on this way. I know it means attaching 10 or so screen shots however it could save you a an hour or so.

ok..Can I change some settings in the router to make it secure?
Also, can you briefly give me the steps to reset, as I am a bit afraid of not getting back (there is almost no support from my provider)

Do you want to Im me, its going to be easier;

miracleman_me
at
hotmail.com

ok..I just added u via MSN

Let me know when you are back, I'll be on IM

Can we keep this question on the site please???

I'm still unclear as to what you have on site:
You say you only have the Netgear router but looking at the spec sheet indicates that it has a WAN interface that's Ethernet.  This implies that you also have a cable or DSL modem.
These details are important.

USUALLY these routers will have their control panel pages at the same IP address as the router's LAN address.  The default for this router is 192.168.1.1 as you have said.  It can also be accessed using http://www.routerlogin.net ... but I'd do that only if I didn't know what the IP address was.
Then the first thing that pops up is the login.  You need to enter:
User: admin
Password: password
at least these are the defaults.

If this page is popping up it's only because you pointed a browser there.  i.e. to 192.168.1.1 - and you have no particular reason to do that unless you want to mess with the router some more.

You don't want to mess with the IP settings on the computers if you can help it.  Setting the gateway on the computer to 10.x.x.x only confuses things for you.  The gateway on all computers will be 192.168.1.1.  

I will assume that the ISP modem is also providing address translation - that's why you see an address like 10.x.x.x.  Here is the deal:

Modem:
Gets a public IP address assigned like. 67.123.23.233 on the DSL/cable side ... doesn't matter as long as it's getting one.
Provides a private IP address like 10.x.x.x on the LAN side.  Maybe it's only one address at a time or maybe it can provide multiple addresses here.  Doesn't matter.
More about the modem below.

Router:
Set it up to get an address automatically on the WAN side.  For your modem this address will be 10.x.x.x in the same range as the modem LAN side 10.x.x.1 (???)
Set it up for DHCP on the LAN side.  For your case that will be the range 192.168.1.1-192.168.1.255 and the DHCP will provide only so many addresses (like 50) from maybe 192.168.1.100 to 192.168.1.150.
I would enter your ISPs DNS servers in the LAN / DHCP setup on the router just to be safe.  This way you're sure that the DNS server addresses will be provided by the router to the computers.

Computers:
Set up to get IP address automatically.  This will also deal with DNS without making any other settings.
Show the Gateway in each case to be 192.168.1.1 if you want - although it's not really necessary in most cases.

Now, back to the setup:

It appears that you have the router talking to the modem OK - so you should not have to log into the service provider any more.  

If you do this, it will all work.  I know of no major alternatives to doing these things!!!

****More on the modem:
If you want to see the modem, you can "reach through" the router to see it by doing this:
Open a browser on any computer.
Point it to 10.x.x.1 or whatever the modem control panel page address is.
You should get a control panel page for the modem.
You should be able to see the public IP address it has been assigned in a STATUS window - generally that's how they work.  I would make a link to that page so if you lose connection you can see if your system is getting a public address - which it must.
You can also see the LAN side IP addresses using these pages.
If you see DHCP settings then you'll know that your modem is capable of handling multiple computers - but you don't really care as you have the router.

Thanks for the detailed and easy to understand reply..(my question is now related to the last part ****More on the modem:)
The only place where I am having problem right now is the access to the modem (Even though I said, I only have a router at my premises and directly connect a CAT-5 cable to interestingly one of the 4 ports on the router and not the separate port labelled as internet, i think and this is how it has been working)
So, in brief, here is how it goes;

ISP --- Modem (not sure where it is placed) ----Wireless Router(1st port out of 4 ports and not to the separate one) ---- Laptop/Desktop

http://www.netgear.com/Products/RoutersandGateways/GWirelessRouters/WGR614.aspx?detail=Specifications

Gateway is 10.x.x.x and not 192.168.1.1 and as you said the modem is doing some transalation which i m not sure
Everything works fine, including I am able to log in directly without going to the 202.x.x.x login page if I enter the login details in my router.

The only problem is if I select "My ISP requires login", I cannot see the option for entering gateway in the settings and hence I do not get connected to the gateway/internet

And if I want to connect, I have to enter the IP (10.x.x.199)/Gateway(10.x.x.x) manually

So, my question is, can i add a setting in my router to find that gateway (i m not sure if that is static routes or something)
Basically, it needs to learn about the gateway.

There is almost no support from my ISP, as I said.
So, Thanks a lot for your help.

Also, if I attemp to access the gateway 10.x.x.x from my browser, it prompts for username/pwwd, but will not acccept anything and I get "Authorization Required"

Try this
--- Modem ---Wireless Router's Wan Port (not the 4 Lan ports) ---- Laptop/Desktop

Because you have the modem connected to the Lan port the wireless router is not picking up the IP address from the cable modem.

Yes, it's normal for a device to ask for a login - just like the netgear.  It's most likely set to the manufacturer's default login name and password.

We still don't know what the modem *IS*.  So, can't help with that.

OK . the previous post helps....
You are using the router purely as a switch and not a router if you plug the modem into one of the router's LAN ports!  So, if the modem/ISP limits you to one IP address then you're stuck with it.  So, Dont Do That!
Plug the ethernet cable from the modem into the WAN/Internet port of the router.  Why would you not?  That's the only way to be sure to get multiple IP addresses on the LAN.

I would only do what you've done if I wanted to ADD a wireless router to an otherwise fine working LAN and to have upstream computers on the same LAN subnet as the wireless clients.  In that case you *want* the wireless router to act as a switch.  

In your case it appears you're wanting to get a working LAN with multiple computers.  So, rely on your router which you have total control over and get the LAN working first perhaps.  All computers should be able to ping 192.168.1.1.  Then when all the computers have their own IP addresses and can ping the router LAN port, you can add the internet access through the WAN port.  Either way.

Thanks so much for your replies..Finally, I have got it working to some level.
I connected the cable to the WAN port and am able to access via DHCP on my laptop (need to check on the desktop)
I need to login via the page 202.x.x.x, as the "requires login : Yes" did not help on my router..So, here are the settings which are there;
Requires login : No
IP : Static (with 3 values entered; ip, mask, gateway)
DNS : Entered values

I'll check on the desktop and accept all your solutions...So, everything good so far, except for the login thing

Thanks a ton.

Once the router has logged in then it should be OK - if I understand what you have there....

Still don't know what the modem is.

The router does not require a login.  The router should be set to "gets an IP address automatically" on the WAN side and DHCP on the modem will take care of that.

It's the 202.x.x.x that requires a login from the router but not in the normal way.  So, you "reach through" with a computer on the LAN to do that login.

Both the modem and the router should be set to "stay connected" and not "on demand"

As I said, I can only acces via a fixed IP 10.x.x.x, so I do not think router "gets an IP address automatically" will work...
Also, I noticed that when I powered off and turned on the laptop next day (switching the router on first), the DHCP set on the laptop did not work then (i could not ping the gateway 10.x.x.x) and I had to manually enter the IP/DNS again in the connection settings to make it work..Not sure if I can do it permanently.

What's needed is a clear diagram of this so everything is laid out:
If the 10.120.x.x is truly fixed then why not just say what it is?  That would make it clearer.  Private IP addresses aren't exactly a "secret".

Here's a trial diagram:

What ISP?.....???
ISP Control address 202.x.x.x
ISP serves up a public IP address for this connection: 202.xxx.yyy.zzz ??????
ISP gateway address is: 202.ooo.ooo.ooo

Modem is a .... what mfr./model?
Modem gets IP address 202.xxx.yyy.zzz on the internet side.
Gateway at ISP for modem connection is 202.ppp.rrr.sss
Modem provides NAT to 10.120.x.0 private subnet.

Router is a Netgear WGR614
Router either gets a 10.120.x.x IP address on the WAN/internet side by DHCP OR it's static and you have to put it in manually.  Whatever..... it has to be set up according to this.
Router does NAT between WAN and LAN.
Router LAN IP address is 192.168.1.1 and is gateway for the LAN.
Router provides DHCP over some address range in 192.168.1.1-.255
All clients on the LAN have addresses by DHCP from router or are manually set to be in this range.

*****************
You might change whatever is wrong above and fill in the few blanks.
*****************

Now, on to your last post:

The laptop *must* get an address via DHCP in the range 192.168.1.2 - .255 from the router's DHCP.  Otherwise something on the LAN isn't working right.  THe LAN is the LAN is the LAN...... nothing else involved really.

As above, if the router really has to have a static IP address then you have to enter it manually and, thus must know what it is ahead of time.  This is unusual but OK.
I hope that 10.120.x.x isn't intended to be a "dummy" public address because
10.0.0.0  10.255.255.255 is a private IP address range.  That's why I've treated it as such.
Maybe it's that you can assign such an address yourself as long as it's within some subnet range.
Maybe they don't provide it via DHCP.
But, is it FIXED (on a specific address)? or is it just STATIC/manually set?  Just curious.  It would help in helping.

It would be *most unusual* for an ISP to give you a private IP address from their end but it's not impossible.   We should clear this point up for clarity.  Normally you are assigned a public IP address and normally it's a dynamic (i.e. changeable) address that taken out of an available pool pretty much like DHCP does it.  But, you *may* have something unusual here.  

There are only 3 things possible with the WAN side of the router:

You set the WAN IP address on a FIXED (i.e. prespecified) STATIC address.
You set the WAN IP address on a STATIC address somewhere in an allowed range.
The router gets a WAN IP address via DHCP from the modem.

There is usually some handshaking between the ISP and your equipment that are very similar to the above:

1) You set the WAN IP address on a FIXED (i.e. prespecified) STATIC address.
2) You set the WAN IP address on a STATIC address somewhere in an allowed range.
3) The modem gets a WAN IP address via DHCP from the ISP - almost always a public address.
If the ISP gives you a static, fixed IP address then it's #1.  That's a common practice that's used usually only if you ask for it and pay for it.  Did you?
#2 would be unusual.
#3 is very typical.

In addition, some ISPs will stop internet traffic unless *the* particular "computer" logs in.
I've assumed that the 202.x.x.x address for browser login is what's doing that.
I've assumed that the login grabs the MAC address of that "computer" which is your own equipment beyond the modem.  In this case we're trying to make that the router.
Once logged in, it should stay logged in.

That's enough for now ... let's see where it takes you

Hi there,

Thanks for the detailed reply...Here are the details which I know;

What ISP?.....IOL (it's an Indian ISP)
ISP Control address not sure if u r referring to the fixed login page which is 202.70.x.x
ISP serves up a public IP address for this connection: 202.70.yyy.zzz (fixed login page again)
ISP gateway address is: 10.120.11.1

Modem is a .... not sure, as I only have a router at my home
Modem gets IP address 202.xxx.yyy.zzz on the internet side. (not sure)
Gateway at ISP for modem connection is 202.ppp.rrr.sss (not sure)
Modem provides NAT to 10.120.x.0 private subnet. (correct fixed ip 10.120.11.x)

Router is a Netgear WGR614
Router either gets a 10.120.x.x IP address on the WAN/internet side by DHCP OR it's static and you have to put it in manually.  Whatever..... it has to be set up according to this.
(I have to access only via a static IP 10.120.x.x and when I do whatismyip, I get 203.110.x.x)
Router does NAT between WAN and LAN.
Router LAN IP address is 192.168.1.1 and is gateway for the LAN.
Router provides DHCP over some address range in 192.168.1.1-.255
All clients on the LAN have addresses by DHCP from router or are manually set to be in this range.

OK, I will translate first into the terms I've been using.  It's important to have a diagram like this:

What ISP?.....IOL (it's an Indian ISP)
DNS server addresses are: ................ just for reference.
ISP Control page: 202.70.x.x
ISP does not serve up a public IP address for this connection.
The ISP provides a fixed, static private IP address in the 10.120.11.0 private subnet.

Running whatismyip one gets 203.110.x.x.  This only means that your connections are presented to the internet from a node with this public address.  Unless you're running a server it probably doesn't matter to you at all.

Local router is a Netgear WGR614 with WAN side plugged into an ethernet port provided by the ISP.
Router uses a fixed static 10.120.11.x IP address on the WAN/internet side that has been assigned to this site by the ISP.
The gateway for the router is what???? This is the IP address at the other end of the wire going out of your site  .......................... 10.120.11.1????  The router likely needs this to be entered.

Router does NAT between WAN and LAN.
Router LAN IP address is 192.168.1.1 and is gateway for the LAN.
Router provides DHCP over some address range in 192.168.1.1-.255
All clients on the LAN have addresses by DHCP from router or are manually set to be in this range.

*******************

I think we pretty much have it now.  It's unusual for an "ISP" to provide private addresses but I know of one myself.  We still don't have an adequate description of the "login" on page 202.x.x.x and how that interacts with everything.

I have *no* idea what the folks upstream from you are doing.  It appears that somehow you're getting DNS addresses.  What I would do is to try to find out the IP addresses for DNS and add them to the DHCP information in your own router.  That way all computers on the LAN using DHCP will have public IP addresses for DNS.

I prefer to use public IP addresses for DNS instead of a local router for the following reasons:
- if the internet connection is down then you can't get name service but who cares? the connection is down anyway!
- if the internet connection is part way up then you might get name service but not much of anything else.  This is sometimes revealing when you can't reach pages.
- if the internet connection is up then you get name service and everything works fine.

Once more, connect the WAN side of the router to the 10.x.x.x link.
Connect the computers to the LAN side of the router for DHCP in the range 192.168.1.x

I remain concerned about your comment:
"Also, I noticed that when I powered off and turned on the laptop next day (switching the router on first), the DHCP set on the laptop did not work then (i could not ping the gateway 10.x.x.x) and I had to manually enter the IP/DNS again in the connection settings to make it work..Not sure if I can do it permanently."

It would be helpful for you to be more specific.  Actually this should not happen so one has to be picky about the description:

1) You turn on the router and let it come up.

2) You turn on one of the computers.  It should rather quickly establish a connection with the router.  DHCP only comes into the picture if the lease has expired I do believe.  If a new address is needed then it will be obtained from the router on the LAN side via DHCP.  This takes a little longer - like up to 1 minute perhaps.  At this stage you have a LAN working.

3) If the router is set up on the WAN side with the fixed static IP 10.120.x.x then it should connect immediately to the outside and you should get internet connectivity.

That's it.

ok..Thanks again for the reply..
I'll be happy if I am able to atleast get the DHCP working permanently (i.e. I only need to login on the page 202.x.x.x to connect)..But, as I said, the DHCP in the TCP/IP settings for the connection worked once, but when I tried the next time, I had to again manually enter the IP/Mask/Gateway in my Connection icon settings.

Here is what I did the next time (and as I do always);
1. Switched ON the router and let it come up
2. Turned ON my laptop
It does established a connection with the router (i.e. I am able to ping 192.168.1.1, but was not able to ping the gateway 10.120.11.1 (fixed ip)...Thus, I needed to enter those in my connection settings again i.e. updated from "Obtain automatically..")
I am not sure if there is a setting which can help here, but am thinking if it has to do with the private IP 10.120.x.x for the gateway which it is not finding during the startup process, as generally speaking the gateway is 192.168.1.1 and in this case it is different..

So, as I said, I'll be happy if I get at least this thing working..
Thank you.

Hi there,

We are getting things to work now...I am finally able to share the connection between both my desktop and laptop...the router is doing DHCP on the LAN side correctly...So, we are done with everything now, except as I had said earlier...the need to have login page 202.x.x.x/...client.jsp

So, getting to that, as I had told earlier, my current router setting is set to "not requires login" and if I select Yes, enter the Us/Pwd, I do not see the option of entering gateway.
So, this is the only part which we need to work now...Pls. let me know if you have anything to suggest or I'll accept the solution you have given..
Thanks a lot...

Just to add a small info, I can access internet on both s/m simultaneously by logging in to both (on the 202.x.x.x page)
But, if I log out on one system, i need to log in again on the other to have it working..

s/m???

I don't understand how you're "logging in".  Still no specifics on this.  Too hard to guess what this means.

Can you reach 202.x.x.x with a browser using a computer that is on the LAN?

Why would you "log out" ever????

ok..Here is how I log in;
Open the browser (IE), hit the URL http://202.70.x.x/ISP/client.jsp
Enter my username and password and click on login button to log in...

If I do not do this, I am not connected to the internet and once I click on log out, it logs me out...

So, in short, it is a web page created by my ISP to log in...That's all I can say (i do not have any additional details about this login page)

OK - and you do this from a computer that's on the LAN with an IP address of 192.168.1.x?

Why would you ever log out?  That's not clear to me.  Is it that you pay for time while logged in?  Otherwise, I'd stay logged in permanently.

yes..I log in from the system connected to LAN (which is assigned an IP via DHCP i.e. 192.168.1.x)
If I just close the browser window, it logs me out...so, shutting down the m/c means a log out anyway

So, it is not like if I do not want to log out (as just closing the IE window logs me out automatically)

Well, that would be something you'd just have to deal with I guess.  It's beyond me what you're dealing with there..... In my experience it's strange so could be just about anything I suppose.

What if you have 2 computers with browsers open.  Then close one browser, leaving the other open.  What happens?  

The implication is that you have to have a browser open in order to run an email client.  Is that right?

ok..Here's the scenario

1. I log in via PC1 (internet access ON at PC1)
2. I log in via PC2 (internet access ON at PC2 as well as PC1)
ok..no problem here

1. I log out via PC1 (internet access ON at PC1)
2. I log in via PC2 (internet access ON at PC2 as well as PC1)
***3. I log out via PC2 (no internet access at both PC1 and PC2)
This is a bit problematic...
So, I need to have the browser window open to have internet access..

What's the  login IP?  Too hard to know what they're doing with minimum explanation.

Is there any software identified supporting the login page?

As told earlier, I have limited details about the log in process...
I have to go to http://202.70.x.x/client.jsp to log in
It's a jsp page and I enter the username/pwd to log in..That's all I can tell about the login..

OK - well it's an interesting situation:

Again: Why would you ever log out?  That's not clear to me.  Is it that you pay for time while logged in?  Otherwise, I'd stay logged in permanently.   I guess the issue is that if you close the browser on one PC then you lose connection on the other?  And, only if it's PC2 that you close the browser on?

Do I understand this?

PC1 logs in ......... Access: PC1 Yes   PC2   No
PC2 logs in ......... Access: PC1 Yes   PC2  Yes
PC1 logs out ......  Access: PC1 Yes  PC2  Yes
PC2 logs out ......  Acess:  PC1   No  PC2   No

There are actually 4 possible accessibility states:
PC1   No  PC2   No
PC1   No  PC2   Yes <<<<<< is this state ever possible?
PC1   Yes  PC2   No
PC1   Yes  PC2   Yes

Then there are 4 possible actions / some of which are likely uninteresting or impossible:
PC1 logs in
PC1 logs out
PC2 logs in
PC2 logs out.

For each of the 4 states you can take one of the 4 actions so that means 16 transitions to understand:
PC1   No  PC2   No...............Result / Observation
PC1 logs in..........................PC1 Yes PC2 No (from above)
PC1 logs out....................... Not possible ?
PC2 logs in......................... PC1 Yes   PC2  Yes (from above)
PC2 logs out....................... Not possible ?

PC1   No  PC2   Yes...............Result / Observation  <<< is this state possible??
PC1 logs in ........................ ??????
PC1 logs out .....................  Not possible ?
PC2 logs in........................  Not possible ?
PC2 logs out.....................  PC1 No  PC2 No  (implied from above)

PC1   Yes  PC2   No...............Result / Observation
PC1 logs in .......................... Not possible ?
PC1 logs out .......................  PC1 No  PC2 No ?
PC2 logs in ......................... PC1 Yes  PC1 Yes (from above)
PC2 logs out........................ PC1 No  PC2 No (from above)

PC1   Yes  PC2   Yes...............Result / Observation
PC1 logs in............................ Not possible ?
PC1 logs out ........................ PC1 Yes PC2 Yes (from above) .... really???????
PC2 logs in........................... Not possible?
PC2 logs out........................ PC1 No PC2 no (from above)

***It would be good if you were to fill in the few blanks / questions from above.

All this implies that PC2 is in complete control of the interface.  It appears that PC1 control is a bit illusory as, it appears here, that it can gain access but can't turn off access if PC2 is in control.

Since the login is via a Java Script then all bets are off.  But, I wonder if you might change the behavior this way:

Get the WAN MAC address of the router.
Change the MAC address of one of the PCs NIC to be the same.
Log in with that PC.
Turn off that PC.  
Can the other PC still access?

I do not pay for the time I log in, but for the downloaded data (MBs)..
ok..I'll make the login thing simpler;

It's not PC1 or PC2 having the control...If in either of PC1 or PC2, log out is clicked, it logs out in the other system as well...
As I have told earlier also, why I need to log out (The answer is simple...If I am not using any of my system, I do not want it to stay ON and hence I shut down that system, which obviously closes the browser and which automatically logs me out...Hope this is fairly clear and straightforward)...

I think I have made all the clarifications regarding the login process that I am aware of..

OK- then it sounds like your choices match up with the outcomes.  It is what it is.