Question

WIreless Assistant and WIreless device inoperative

Asked by: mgrf1

I upgraded from xp home edition media center to XP Professional. Now my internal wireless device cannot be found nor loaded (from HP website) nor does the wireless assistant work after the OS change. I am away from my home on assignement overseas so I don't have access to any of the old OS data.

Will give max points for a solution that works.

To date I have updated the bios, downloaded all applicable drivers all to no effect.

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Asked On
2008-05-16 at 20:59:21ID23410217
Tags

HP

,

Pavillion

,

DV 9008nr

,

Internal Wireless Device

Topics

Wireless Technologies

,

Wireless Local Area Network

,

802.11 Wireless Access Points

Participating Experts
1
Points
500
Comments
7

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Answers

 

by: Darr247Posted on 2008-05-17 at 06:23:41ID: 21589248

Which internal wireless device is it not seeing?  The bluetooth card or the Broadcom wifi card?

Is it showing up in Device Manager with a yellow triangle next to it?

Is there ANYthing in Device Manager with a yellow triangle next to it?

See the attached picture. It's a screen grab from the service manual available from http://h10032.www1.hp.com/ctg/Manual/c01311536.pdf - Callout # 4 is the external switch to toggle the wireless devices on/off. #5 is an indicator light for the wireless devices - blue means they're turned on, yellow means they're turned off.

 

by: mgrf1Posted on 2008-05-17 at 12:20:23ID: 21590484

Hello Darr,

The broadcom wifi card is not showing. It is not showing up in the device manager.

Yes there is something called (Base Devices with yellow triangles in device manager.

I understand the operation of the wireless switch and the meaning of the colors. And no the switch will not change colors when toggled.

I will attach a screen grab of the device manager showing the yellow trinagles.

Thanks for your assistance thus far.

Mike

 

by: Darr247Posted on 2008-05-17 at 14:15:45ID: 21590771

OK... how did you ''upgrade'' from MCE to Pro?

e.g. Did you do a full format and reinstall, or run an upgrade version/disk of some kind?

 

by: mgrf1Posted on 2008-05-18 at 04:35:28ID: 21592325

I believe (if memory serves me) that I did a full format and re-install.

 

by: Darr247Posted on 2008-05-18 at 10:57:51ID: 21593435

The recommended order for installing drivers after a clean install is

1) chipset
2) graphics
3) audio
4) modem
5) ethernet
6) wireless

After #4 the order usually doesn't matter much, though.

The chipset driver typically includes an INF file that tells windows what the system consists of, including the ACPI parameters and AGP/IDE/PCI buses. If there's a separate driver for the IDE controller, install it #2. If you have a SATA driver not recognized by an older XP 'gold' or SP1 install disk, it needs to be installed at the 'Press F6' prompt, of course. But even if the install CD recognized the SATA drive, install any updated SATA driver right after the chipset and IDE drivers. If you're having shutdown problems (you tell XP to shutdown/shutdown and it does shutdown/restart instead, or goes to the old ''it's now safe to turn off your computer'' screen), you may benefit from (the mostly-undocumented step of) pressing F5 at the 'press F6' prompt and choosing the specific ACPI BIOS type in case XP didn't detect it properly.

Make a note of that info if you end up having to wipe it and do a clean install again. Also, besides backing up your data multiple times (it bites to have your only data backup CDs/DVD not be readable), use the Files and Settings Transfer wizard under Additional Tasks on the windows CD, burning those to CD after saving them to the hard drive if you dont have any other way to save them... that speeds up getting things back the way you had them, lessening the 'pain' of a wipe & clean install.

I see on http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=3253948 the nvidia network controller is installed with the chipset driver... also, there's a 189MB file for the bluetooth adapter, too. If you haven't done that yet, see if installing the bluetooth file clears any of those base devices warnings.

Then I recommend uninstalling any wireless connection software utility entries in Add/Remove Programs, removing the remaining 'base device' warning entries (right-click in Device Manager and choose Uninstall) and try installing the v6.20 wireless card drivers again. You should not have to reboot after removing or reinstalling them. There are previous versions available there too, so if removing/reinstalling the latest doesn't help that might be another option, though being the same major version doesn't make that seem to be a likely fix.

 

by: mgrf1Posted on 2008-05-24 at 03:23:58ID: 31458877

Hello Darr,

I want to thank you for your time and effort. The computer got wet while on my way to work and totally died. I am pulling the hard drive and placing the remainder of the stuff in the trash(minus the ram of course.

Nonetheless, I am happily granting you the full 500 points bbecause I definitely was on the right track with all of your suggestions.

Again thank you for your time and effort.

Mike

 

by: Darr247Posted on 2008-05-24 at 04:42:26ID: 21638701

If the 'environmental engineers' haven't already hauled it away, the dead portion would probably be worthwhile to take pictures of (blur the XP MCE COA sticker on the bottom) and put up on ebay. Lot's of people buy them for parts to replace their LCD, trim pieces, et cetera. By the time they're a couple years old it's hard to find most components for laptops (besides hard drives and batteries) as few manufacturers restock parts once the original supply is gone.

20120131-EE-VQP-002

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