Question

specified network name no longer available

Asked by: pjfromny

I have a small network, with three Win XP Pro computers, one Vista computer, a Linksys Network Storage Link with two drives, and a couple of wireless drives.  Everything has static IP addresses.

I travel frequently, take the two laptops with offline files, come back to the office, and sync the files.  This time, one laptop will not sync.  I get the error " specified network name no longer available."

The network is connected, I can ping the other machines and drives, but cannot access the files on the network drives.  How do I resolve this?

This computer is having a series of problems, and I am probably nearing replacing the drive and reinstalling windoews, but would like to resolve this network issue as quickly as possible.

Thank you.

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Asked On
2009-01-16 at 10:54:28ID24058988
Topics

Wireless Technologies

,

Windows XP Operating System

Participating Experts
4
Points
500
Comments
26

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Answers

 

by: rbarnhardtPosted on 2009-01-16 at 11:23:31ID: 23396446

You could try to clear the cache. Got to a command prompt window and type nbtstat -RR. I have see the netbios cache become corrupt, so it does not properly resolve IP address\names.

 

by: pjfromnyPosted on 2009-01-16 at 11:33:08ID: 23396529

I tried the command; said that the NETBIOS names had been refreshed but it did not resolve the error

 

by: rbarnhardtPosted on 2009-01-16 at 11:46:56ID: 23396664

Can you path to it by typing \\ipaddress ?

 

by: pjfromnyPosted on 2009-01-16 at 11:56:54ID: 23396756

I don't know that commmand - what do I type exactly?

 

by: pjfromnyPosted on 2009-01-16 at 12:05:06ID: 23396836

I think I figured it out;
no, I get
"The filename, directory name,  or volume label syntax is incorrect."

 

by: dbruntonPosted on 2009-01-16 at 12:05:42ID: 23396842

At the command line

net    use    h:   \\ipaddress\share


where ipaddress is the IP Address of the computer concerned and share is the name of the share on the computer and  h: is the drive you want to call it when it is connected.

 

by: Tom163Posted on 2009-01-16 at 12:10:38ID: 23396898

If you have used a wireless card in the PC in the past, even though you might be connecting up through a lan cable, try making sure the wireless card is installed and working before you synchronize.

Also, you could:
Power off and on your modem, wait for it to fully initialize, then if you have any other devices between the modem and the PC's like a hub or router, cycle power on those as well, wait for them to initialize, then cycle power on the computers and then try resynchronizing.  Do all of the previous steps in the order I have given them.

If that didn't work you can try:
Replacing the lan cables between the laptop and the hub, and the server and the hub.

Check to make sure server hard drive has enough space to accomodate the files.

Check the server for a virus or trojan.  If the server has been compromised and is being used in a DOS attach it could be periodically sending out a ton of network packets causing the laptop to lose connection to it.  Or in reverse your server may be being attacked.  See if there is an abnormal amount of disk or network activity on the server before you start synchronizing.

 

by: pjfromnyPosted on 2009-01-16 at 12:20:49ID: 23396991

I get "System error 85 has occurred - the local device name is already in use" when I use the drive letter I generally use at reconnect.

If I use a different drive letter, it tells me "System error 53; the network path was not found."

I can ping the IP address

 

by: pjfromnyPosted on 2009-01-16 at 12:26:31ID: 23397048

The connection in question is wireless, and it reports to be connected, have excellent signal strength, and sending/receiving packets.

All of the other machines are on the system are able to access and sync to the storage drive, so it does not seem to be an issue with the network itself, just the one laptop.

Are there network services that could affect this?

 

by: dbruntonPosted on 2009-01-16 at 12:28:32ID: 23397067

>> I get "System error 85 has occurred - the local device name is already in use" when I use the drive letter I generally use at reconnect.

net   use   h:  /delete

where h: is the drive letter you generally use at reconnect.  Report back what that does.  If it disconnects then try your normal reconnect.

 

by: pjfromnyPosted on 2009-01-16 at 12:44:04ID: 23397204

Code below

C:\>net use R: /delete
There are open files and/or incomplete directory searches pending on the connection to R:.
 
Is it OK to continue disconnecting and force them closed? (Y/N) [N]: Y
R: was deleted successfully.
 
 
C:\>net use R:\\192.168.0.4\DISK 1
System error 67 has occurred.
 
The network name cannot be found.
 
 
C:\>

                                              
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4:
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6:
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8:
9:
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Select allOpen in new window

 

by: dbruntonPosted on 2009-01-16 at 13:07:55ID: 23397430

>> There are open files and/or incomplete directory searches pending on the connection to R:.


I suspect that the laptop is having problems connecting with the storage device.  It is looking like it has attempted a connection but hasn't finished it.  That would explain


>>I get "System error 85 has occurred - the local device name is already in use" when I use the drive letter I generally use at reconnect.


************************************************

>> The connection in question is wireless, and it reports to be connected, have excellent signal strength, and sending/receiving packets.

Is there an Internet connection you can test the laptop on?

 

by: dbruntonPosted on 2009-01-16 at 13:09:31ID: 23397446

Just reread this

net use R:\\192.168.0.4\DISK 1

If DISK 1 is the share name then try

net     use      "R:\\192.168.0.4\DISK 1"

Use the quotation marks when there is a space in the file name.

 

by: dbruntonPosted on 2009-01-16 at 13:10:51ID: 23397461

More corrections.  Use this

net      use       R:       " \\192.168.0.4\DISK 1"

R: is the drive we want to call this share not

R:\\192.168.0.4\DISK 1

 

by: pjfromnyPosted on 2009-01-16 at 13:19:06ID: 23397528

This is where it will get even messier :).  The laptop in question is happily connected to the internet through the same wireless connection.  I know its weird.  I run ICS on one computer on the network and make it the gateway.  That's why the static IP addresses.  All machines are able to connect through to the internet.  All machines exept the laptop are connecting to the storage drives, and one another.

The laptop in question, is not visible to the other computers and cannot use the network shared printers.  Before I disconnected it 10 days ago, everything was working.  I was away, used the laptop alone, did not change its IP address or connect to other networks, came home, plugged it in as usual, and no network connection, but fully functional internet.

 

by: pjfromnyPosted on 2009-01-16 at 13:25:38ID: 23397587

added the quotes, result was name already in use
disconncted R drive using the windows menu interface, then tried command prompt again


C:\>net use R: "\\192.168.0.4\DISK 1"
System error 85 has occurred.
 
The local device name is already in use.
 
 
C:\>net use R: "\\192.168.0.4\DISK 1"
System error 53 has occurred.
 
The network path was not found.
 
 
C:\>

                                              
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
14:

Select allOpen in new window

 

by: dbruntonPosted on 2009-01-16 at 13:42:08ID: 23397703

>> This is where it will get even messier :)

Yeah.  I didn't think it was going to work.

I'm suspecting either a hardware failure or something's gone and reconfigured itself.  You could check your firewall and make sure that the ip address for the storage drive is still permitted but it probably is.

Try shutting your storage drive down and then restarting in case it is being temperamental.

There's a Microsoft hotfix but I'm not holding out hope.

http://support.microsoft.com/kb/810401

 

by: Tom163Posted on 2009-01-16 at 13:48:31ID: 23397755

>The laptop in question, is not visible to the other computers and cannot use the network shared printers.  Before I disconnected it 10 days ago, everything was working.  I was away, used the laptop alone, did not change its IP address or connect to other networks...

Not sure if you are using your computer in a domain type situation, but you might want to go to control panel/system/computer and see if you are still logging in to the same workgroup or domain.

 

by: pjfromnyPosted on 2009-01-16 at 14:09:25ID: 23397884

workgroup; checked that just to be sure, but its correct

 

by: pjfromnyPosted on 2009-01-16 at 14:16:23ID: 23397951

to dbrunton: what kind of hardware failure?  THis computer has had a series of issues, which I have thought were a failing hard drive.  More recently I have started to wonder if the board could be failing.  What hardware failure might produce these network symptoms?

Most of the prior trouble related to "corrupt files" while the computer was idle, leading to a windwos repair.  Following that, I have had real trouble with drivers, and still am not oing well connecting to local devices, such as an HP printer and my Creative ZEN.  

 

by: dbruntonPosted on 2009-01-16 at 14:19:47ID: 23397979

>> The laptop in question, is not visible to the other computers and cannot use the network shared printers.  Before I disconnected it 10 days ago, everything was working.  I was away, used the laptop alone, did not change its IP address or connect to other networks, came home, plugged it in as usual, and no network connection, but fully functional internet.

Not visible?

Try this and use to check that NetBios is enabled but I suspect that it is.

http://www.experts-exchange.com/Networking/Misc/Q_21260466.html

 

by: pjfromnyPosted on 2009-01-16 at 14:27:09ID: 23398043

tried resetting the Network storage link, no change, but its really the whole network.  The laptop is not visible at all on the network, and cannot access any shared device or location.

 

by: dbruntonPosted on 2009-01-16 at 14:30:07ID: 23398078

>> to dbrunton: what kind of hardware failure?

NIC failure or in this case wireless failure.  I've seen desktop NICs exhibit similar behaviour; Internet OK, but can't connect to other computers.  Replace the NIC and all is well.

It's a possibility but not a guarantee.

It's not visible in the local network which means that the local master browser hasn't picked it up.

Try pointing the other computers in your network - one of these should be the master browser - at the laptop with

net view \\laptopname

or

net view \\ipaddress

where \\laptopname is the name you get when type

net view

at the command prompt

and \\ipadress is the IP Address of your laptop.

 

by: rbarnhardtPosted on 2009-01-16 at 15:41:00ID: 23398603

Prior to XP, you could just uninstall and reinstall the TCP\IP stack to possible correct this type of behavior. In XP, it is considered a core item, but there is a way to reset it. Here is a link to the instructions: http://support.microsoft.com/kb/299357

We did have one on the domain recently that had a similar problem. They could get email and Internet, but could not path to any shares. We reloaded the laptop and everything was fine.

 

by: patmoliPosted on 2009-01-16 at 15:50:27ID: 23398647

Sorry if this comes across as a dumb question...   Without rereading this entire thread again, are the network resources still shared with proper permissions and accessable from the functioning machines?

 

by: pjfromnyPosted on 2009-02-06 at 05:46:13ID: 23569624

The problem is resolved; I reset the IP address for the machine, and it made all connections.  I am going to award points because some folks were very helpful, even though these ideas did not directly resolve the issue.

20120131-EE-VQP-002

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