Question

Problems with connecting to wireless router

Asked by: Sean_McCarthy

I have recently started to have issues with connecting via wireless from my computer. For some reason I can see my wireless connection but am unable to connect even though the router is merely 1-2 feet away (the router is an WRT310n Wireless-N Gigabit Router from linksys). I definitely have plenty of signal and can find my router's SSID with no problem using the window network and sharing center, but whenever I attempt to connect via wireless it tells me I don't have any signal. I know my wireless adapter is working fine as I can find my neighbor's networks just OK. I've used two different adapters just in case it had been the adapter that had gone bad. The first is a WUSB600n Dual-Band Wireless-N USB Network Adapter and the second I used to double check was a WUSB54GC Compact Wireless-G USB Adapter. It's also worth noting that I have tried using the LELA software  they provide but it has proven worthless as even after multiple attempts it has never installed properly. It's worth noting that I have installed the most recent firmware for the router updates and have turned off all security and reset the router after installing the new firmware. In the attached code from the event viewer log I'd want to add that the SSID I am trying to access is the default of linksys (I usually use security and a different SSID, but I'm trying to be as basic as possible until I have a handle on what's causing the problem). I've also tried to access this with and without my firewalls on (the native windows one in vista and the one that comes with norton internet security). Any direction would be helpful at this time.
Thanks in advance for your help,

Helper Class (AutoConfig Helper Class) Event: 
 
Wireless Diagnostic Informational Event
 
Information for connection being diagnosed
 Interface GUID: b8152299-b336-4b73-8d4d-89f041cc698c
 Interface name: Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter #5
 Interface type: Native WiFi
 Profile: Discovery connection
 SSID: linksys
 SSID length: 7
 Connection mode: Infra
 Security: No
 Connect even if network is not broadcasting: No
 
Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1
 
Connection status summary
 Connection started at: 2009-02-16 20:41:35-707
 Profile match: Success
 Pre-Association: Success
 Association: Fail
 Security and Authentication: Not started
 
List of visible access point(s): 22 item(s) total, 22 item(s) displayed
        BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
-------------------------------------------------------------------------
00-22-6B-80-5A-17	Infra	 <unknown>	-39		1	 linksys
00-12-0E-41-91-B9	Infra	 g	-84		6	 06B408381064
00-18-3A-C7-71-38	Infra	 g	-78		6	 08FX09007410
00-13-10-0F-47-12	Infra	 g	-90		6	 iramarcy
00-12-17-6D-50-72	Infra	 g	-90		6	 Quigley
00-18-4D-52-11-50	Infra	 g	-88		6	 NETGEAR
00-0D-97-07-D6-EA	Infra	 g	-90		6	 
00-0D-97-17-D6-EA	Infra	 g	-88		6	 
00-1B-2F-67-70-36	Infra	 g	-88		11	 NETGEAR
00-21-29-73-43-7B	Infra	 g	-92		11	 Home Wireless-Thr
00-14-6C-79-6F-58	Infra	 g	-92		11	 SCALE-FREE
00-0F-B5-1F-63-BA	Infra	 g	-92		11	 layne
6E-E0-93-50-66-FF	Ad hoc	 b	-88		11	 MV Transport0001
00-1F-F3-C0-75-B3	Infra	 <unknown>	-94		11	 SShapiro's Network
00-0F-66-04-D9-83	Infra	 b	-90		6	 linksys
00-0D-97-07-E2-4F	Infra	 g	-88		6	 
00-0D-97-17-E2-4F	Infra	 g	-90		6	 
26-5A-32-78-EE-FD	Ad hoc	 b	-86		11	 MV Transport0001
46-28-4E-12-38-BE	Ad hoc	 b	-86		11	 MV Transport0001
02-FA-E3-DF-15-FF	Ad hoc	 b	-86		11	 MV Transport0001
00-12-0E-87-06-1D	Infra	 g	-94		6	 Beckman
46-63-09-61-7F-F2	Ad hoc	 b	-88		11	 MV Transport0001
 
Connection History
 
 Information for Auto Configuration ID 2
 
  List of visible networks: 15 item(s) total, 15 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	No		100	Yes		linksys
  Infra	 g	Yes		15	Yes		06B408381064
  Infra	 g	Yes		29	Yes		08FX09007410
  Infra	 g	Yes		0	Yes		iramarcy
  Infra	 g	Yes		0	Yes		Quigley
  Infra	 g	Yes		5	Yes		NETGEAR
  Infra	 g	No		5	Yes		
  Infra	 g	Yes		5	Yes		
  Infra	 g	No		5	Yes		NETGEAR
  Infra	 g	Yes		0	Yes		Home Wireless-Thr
  Infra	 g	No		0	Yes		SCALE-FREE
  Infra	 g	Yes		0	Yes		layne
  Ad hoc	 b	No		10	Yes		MV Transport0001
  Infra	 <unknown>	Yes		0	Yes		SShapiro's Network
  Infra	 g	Yes		0	Yes		Beckman
 
  List of preferred networks: 0 item(s)
 
 Information for Auto Configuration ID 1
 
  List of visible networks: 15 item(s) total, 15 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	No		100	Yes		linksys
  Infra	 g	Yes		20	Yes		06B408381064
  Infra	 g	Yes		29	Yes		08FX09007410
  Infra	 g	Yes		0	Yes		iramarcy
  Infra	 g	Yes		5	Yes		Quigley
  Infra	 g	Yes		5	Yes		NETGEAR
  Infra	 g	No		5	Yes		
  Infra	 g	Yes		5	Yes		
  Infra	 g	No		5	Yes		NETGEAR
  Infra	 g	Yes		0	Yes		Home Wireless-Thr
  Infra	 g	No		0	Yes		SCALE-FREE
  Infra	 g	Yes		0	Yes		layne
  Ad hoc	 b	No		10	Yes		MV Transport0001
  Infra	 <unknown>	Yes		0	Yes		SShapiro's Network
  Infra	 g	Yes		0	Yes		Beckman
 
  List of preferred networks: 0 item(s)
 
 Information for Connection ID 1
 Connection started at: 2009-02-16 20:41:35-707
  Auto Configuration ID: 1
  Profile: Discovery connection
  SSID: linksys
  SSID length: 7
  Connection mode: Infra
  Security: No
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000002
 
 
 
Event Verbosity:0

                                  
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
14:
15:
16:
17:
18:
19:
20:
21:
22:
23:
24:
25:
26:
27:
28:
29:
30:
31:
32:
33:
34:
35:
36:
37:
38:
39:
40:
41:
42:
43:
44:
45:
46:
47:
48:
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59:
60:
61:
62:
63:
64:
65:
66:
67:
68:
69:
70:
71:
72:
73:
74:
75:
76:
77:
78:
79:
80:
81:
82:
83:
84:
85:
86:
87:
88:
89:
90:
91:
92:
93:
94:
95:
96:
97:
98:
99:
100:
101:
102:
103:
104:
105:
106:
107:
108:
109:
110:
111:
112:
113:
114:
115:
116:
117:
118:
119:

Select allOpen in new window

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-02-16 at 18:20:55ID24148707
Tags

Linksys

,

WRT310n

,

Wireless Connection

,

Cannot Connect

,

Vista

Topics

Wireless Technologies

,

Networking Hardware

Participating Experts
2
Points
500
Comments
3

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Dell wireless client vs linksys router
    I have Dell D610 with built-in wireless. and a linksys 4 port/wireless router for my home network. I'm on XP SP2, running the dell wireless client released March '07. My home network is WEP enabled 128 bit with a 14 ascii character key for encryption. My laptop will NOT ...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: wantabe2Posted on 2009-02-17 at 17:08:22ID: 23666058

Try this:

1.  Delete the list of SSID's you've ever connected to on your wireless adapter

2. Reseat your wireless card

3. Turn your router/AP off for about 30 seconds & then turn it back on

4. Now try to reconnect

 

by: FFNetAdminsPosted on 2009-02-18 at 12:30:10ID: 23674559

Looks like you have channel /frequency congestion in the immediate area. Try manually adjusting your frequency to a lower channel on the WRT310n . Stay away from channel 6 or 11.

 

by: Sean_McCarthyPosted on 2009-02-21 at 19:45:12ID: 23703196

Hi-
 I tried those things, but actually the weird thing is what actually ended up working (after trying the stuff you suggested) was getting a usb extension cable and using that to actually place the wireless adapter (WUSB600n Dual-Band Wireless-N USB Network Adapter) physically on top of the wireless router (rather than just 1-2 feet away). Once I did that and renewed my network connection it connected ok and stayed connected even after I powered down both the computer and the router and moved everything back to their original positions (in two separate rooms & plugging the adapter back directly into the computer) and powered back up. Why this would work when all the other things I tried (including the stuff you suggested) I don't know. Cisco. You gotta love them. Thanks for your help.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...