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Cannot connect Cisco VPN over wireless

Asked by Tiras25 in Wireless Technologies, Virtual Private Networking (VPN), Wireless Networking

Tags: VPN over wireless

Hello -

I have one user that is not able to connect from her home.  Other users are OK.  She has D-Link Model No:  DI  634M.  I am attaching the error message 412.  

SO I asked her to enable all VPN passthrough per image attached.  She changed the configs, rebooted, reopened VPN and same thing.  She enabled on everything and only changed the gaming to disabled.  And that didn't work.  Are there other settings need to be updated?

Thanks!!
Attachments:
 
dlinkLil.JPG (105 KB) (File Type Details) 
D-Link VPN passthrough enabled
D-Link VPN passthrough enabled
 
 
WifiVPNerror.JPG (22 KB) (File Type Details) 
VPN error mess
VPN error mess
 
 
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