Question

Problem with Nokia PC Suite and Nokia 6020

Asked by: ludy

Hi! I'd like to ask what could I have been doing wrong since I can't seem to make the Nokia PC Suite work with my Nokia 6020 phone.

I have the infrared in my XP laptop and I have used it before so laptop's infrared is working. The same with my phone, Kodak was able to get my images through infrared when i brought it to them so again, phone's infrared is ok.

Now, I recently installed the Nokia PC Suite v6.6 (this is the first time I used it) in my laptop. It could "detect" my phone because I see the model listed after I tried connecting it -- BUT as I try to make Store Images/Browse files work, there seems to be a problem with the connection. I see the model listed but I cannot select it because it's disabled. Moreover, how come the suite was able to "detect" my phone, but it still doesn't say I'm connected?

I tried connecting again but same problem occurs. I searched the help pages and it said my model might not be compatible with the suite; however, I downloaded the suite step-by-step, making sure that it supports 6020. So I'm sure I have the right copy if the Nokia PC Suite.

Any suggestion on how to solve this problem?

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Asked On
2005-11-14 at 00:20:11ID21629641
Tags

nokia

,

pc

,

6020

,

suite

Topic

General Packet Radio Service (GPRS)

Participating Experts
1
Points
75
Comments
3

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Answers

 

by: zzydPosted on 2005-11-15 at 12:30:52ID: 15298785

other users report OK with a 6020 and PC suite 6.6:
"yes i can connect using DKU-5 and PC Suite 6.6."

See
http://www.gsmarena.com/nokia_6020-reviews-922.php

Check your XP service pack compatibility, try position your infrared in direct line-of-sight.
You may need to put it 2-3 centimeters apart for optimal transmission. Now try easy things
like connecting/disconnecting, donwloading some Java game, and ultimately try the advanced
browse files etc. If still not working, check your phone software model number and go to nokia support

20120131-EE-VQP-002

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