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05.08.2008 at 06:38PM PDT, ID: 23388224
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Installing new exchange server BES server can not connect to new server
Tags: Research in motion, Blackberry enterprise server, 4.1
Current environment: Exchange 2003 BES 4.1

I am in the process of installing a new Exchange 2007 server and migration from the existing 2003 exchange to exchange 2007.  The server can send and receive mail without trouble and can see the AD without trouble.

After moving a user to the new exchange environment the user is unable to receive mail through there blackberry. I have tried removing and re-adding the user to the BES server but that does not help.

Any thought and or advice would be greatly appreciated.

Thank you
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Question Stats
Zone: Networking
Question Asked By: ChicagoMikeW
Solution Provided By: garycutri
Participating Experts: 3
Solution Grade: A
Views: 0
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05.08.2008 at 07:29PM PDT, ID: 21530074

Rank: Guru

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05.09.2008 at 04:11AM PDT, ID: 21531655

Rank: Master

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05.10.2008 at 11:02AM PDT, ID: 21539987

Rank: Wizard

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05.08.2008 at 07:29PM PDT, ID: 21530074

Rank: Guru

1) have you checked to see that the BES you have supports Exchange 2007 ?

Do you have the latest SP an patches on the BES.

Have you checked the BES logs ?

Have you called RIM ?


I hope this helps !
 
05.09.2008 at 04:11AM PDT, ID: 21531655

Rank: Master

Please check if you have required permissions on exchange 2007 for the blackberry service account.

If you need to give a service account access to all mailboxes on a specific Exchange 2007 server you can run the following command:

Get-mailboxserver <servername> | add-adpermission user <service account> -accessrights GenericRead, GenericWrite -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin
 
05.10.2008 at 11:02AM PDT, ID: 21539987

Rank: Wizard

Also please review this install guide to ensure all the settings for Exchange 2007 are correct:

http://www.blackberryforums.com.au/forums/microsoft-exchange/687-exchange-2007-bes-install-guide.html

Once you have moved all your users from 2003 to 2007 you will have to remove Exchange System Manager from the BES and install Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1.
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628