We have an Outlook client that today began displaying the following message when trying to open a PDF attachment; "Can't save the attachment. Can't create the file:CONFIRM.PDF". Right-clickthe folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder.
The odd thing is, there is nothing at all wrong with the email or pdf attachment because i forwarded the email to myself at helpdesk and it opened normally. The other strange this is; This type of email we get 50 times a day. from sereral differnt sources. They all name the pdf file confirm.pdf or confirmx.pdf. This particular user, the one having the issue, can open up any other pdf file attachment from any other source. Just not this source. As I said, I forwared it to my desk and opened it without issue.
-john
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
GuruGary: I am going to check this out. The user isnt in today and my helpdesk is backlogged with other issues that I have to handle first. Monday AM, or over the weekend I will try your suggestion. I have done some preliminary research and it seems a sound and reasonable resolve to this problem.
I will get back with you Monday the latest. Cool?
-john
Business Accounts
Answer for Membership
by: GuruGaryPosted on 2009-02-19 at 21:16:38ID: 23689034
There is probably a CONFIRM.PDF or CONFIRMX.PDF file stuck in the users Outlook Temp directory.
Try clearing out the user's temp files ... especially the Outlook temp directory. The Outlook Temp directory is typically in C:\Documents and Settings\[username]\Local Settings\Temporary Internet Files, and the directory name should start with OLK with 1 or 2 numbers or characters after it. You may want to back it up or rename it instead of just deleting it ... just in case. And make sure that no CONFIRM*.PDF files exist when you are done.