Harry_Truman
asked on
Remote Assistance - "Automation server can't create object."
I regularly use the Remote Assistance tool to offer support to some of my company's satellite offices around the country. I recently setup a new computer for myself, a simple Windows XP Pro SP2 install, and when I attempt to launch remote assistance I get an error that says "Automation server can't create object." I've never run into anything like this before, but one article I read stated that you have to update the Windows Script to version 5.6 up. I did this, but the problem still exists.
If that doesn't work by itself, try upgrading to .NET 3.0 if you haven't already... THEN install Microsoft Script 5.6. Restart, then re-register the DLL's I mentioned above. You do mean that the error appears right when you try to open remote assistance program -OR- did you mean it happenes when you try to establish a connection?
One mroe question... are you able to use Remote Desktop instead?
ASKER
I've tried installing .NET 3.0, I've reinstalled Script 5.6, and I've reregistered the three .dll's. I still get the error. It appears only when I try to establish a connection. But what's more, I've tried going to other computers around the office and all of them give me the same error when I try to establish a connection. I've tried multiple connections just to verify that it's not a problem from trying to connect to the one computer, but this is getting a bit ridiculous now. Also, I unfortunately don't have the option to use remote desktop, though if all else fails I might be forced to this once.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Apparently it was some sort of conflict with the user's laptop, I've been remoting into numerous other computers without incident since then.
Try typing these in Start > Run:
regsvr32 jscript.dll
regsvr32 wshom.ocx
regsvr32 scrrun.dll
And see if that fixes it. I'll keep looking for more info on this.