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6.8

Spyware/Malware removal - csrss.exe and smss.exe?

Asked by vectorform in Microsoft Operating Systems, Windows XP Operating System

Tags: removal

OS: Windows XP2
Issue: Spyware Removal

I recently downloaded and executed something accidentally, and as a result I now have some spyware/malware I can't get rid of.

The two processes that I believe are the cause are: lsass.exe and cmss.exe - naturally Windows thinks they are critical processes so I can't end them. I ran a hijackthis scan but they did not even show up there. I check my task manager regularly and these processes are never running, so I'm fairly certain they are the culprits, but not positive.

I use Trend Micro PC-Cillin as my primary scanner. I tried an online Housecall scan and a Spybot scan to fix the problem, but to no avail.

In the system tray, or "notification area", I am getting a balloon saying I have system errors. The icon is flashing, alternating between a red circle with a line through it and a blue/white circle with a question mark inside.

Finally, this seems strange and may be unrelated, but now my keyboard is having problems in normal startup mode (some keys don't register, or output incorrect characters), but in safe mode it works fine.

500 points.

View the Solution FREE for 30 Days

	Title
1	Spyware
2	Remove viruses and spyware
3	Spyware Infection. Need Hijackthis an…
4	FREEWARE SPYWARE APP
5	spyware trouble
6	Trojan/Spyware problem

Spyware/Malware removal - csrss.exe and smss.exe?

Asked by vectorform in Microsoft Operating Systems, Windows XP Operating System

Tags: removal

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